-
March 2020 by Morgan Stith
Andrew was great!! He went out of his way to get the parts I needed so I could get back on the road the same day!! Much appreciated! Mechanics were fast, professional and knowledgeable. Thanks guys!!! You are my go to from now on!!
-
April 2019 by dale simmons
Great work and friendly owner
-
October 2018 by zack zack
long story short! went to four shops for estimates, two that my insurance told me to and the other two seen on way to get estimates at the two. Stopped in to carstar on alum creek to get estimate. I show them the rear bumper is damaged on the back of my bmw. the estimates I already have are around 2800.00 for repairs. tom walks around my car and ask me if the paint damage little thing on the bumper was part of the damage. I told him I don't remember so he takes my car and comes back about 20mins later and tell me all fixed, no need to write estimate or file a claim. I could not believe it sure enough he had fixed the bumper as if it had never happened. what the hell! the other shops would have done the same thing,and got paid 2800.00 to do what took 20 mins to fix. I won't go to anyone else ever again this is my repair shop from now on.
-
September 2018 by windy norton
picked up my vehicle a month of so ago back and was very happy with everything the shop did for me. put me in a loaner car, called the insurance company, pick up my car, helped me in every way. There are no words for that kind of service. I feel very bad that I did not write this review sooner. I did not have the 500.00 deductible to pay. Thom and Dale let me make payments monthly or until I could pay in full. That was the greatest thing ever any one was ever done for me. I made all the payments as agreed. my car is just well like it was before but very clean. They did a great job of repairing my vehicle and I can't say enough about how much help they gave me. Tom and dale went out of there way to help me in time of need and for that reason I will tell everyone about carstar alum creek. you guys are a blessing thank you
-
June 2018 by Amber Smith
Skip was so caring and understanding of what I had just been through after my accident. He walked me through the process and was very timely on picking up my truck. I will definitely recommend carstar Bexley to my friends!
-
June 2018 by Adrian Sims
Staff was incredibly friendly...informative...and very reasonable on getting my car back. I would Highly recommended using Carstar Bexley!
-
March 2018 by berry rah
great service and my car looks like new I recommend this company highly. this is the 4th time I have used them and every time is better than the last. Tom we love you and your team keep up the great work and thank you for all your help
-
December 2017 by Dale Simon
Great customer service
-
June 2017 by john john
Best customer service and auto body shop in area!
-
April 2017 by phillip howard
great service and repairs, even my insurance company said they did a great job. try them you will like them. Thank you all for a great repairs and service
-
November 2016 by Jimmy Kovach
The staff was nice, but they looked at my car's brakes twice and didn't fix the problem. They had me put new calipers, rotors, and pads on my car the first visit. After that, my brakes were smoking and still not working right so I take it back to them and describe my issues. They then told me that everything was fine and the burning smell and smoke were just my new brakes being worn in. I was also told that during this second visit they did a free 200 point inspection and gave me a sheet of notebook paper with a laundry list of things that they claim are wrong with my car. Immediately after picking my car up the second time I couldn't even reach my destination, but luckily could pull in to a Monro. Smoke was billowing out of my calipers and they were locking up even worse than they had been. Monro diagnosed the real problem in just a few minutes, turns out it was a bad brake hose the whole time (again, this all happened the same day and immediately after leaving Carstar's shop the second time they had my Taurus for several days). So of course the new brakes that Carstar put on to begin with were ruined because they couldn't catch the root problem. I've paid for my brakes twice now because of this and all because they couldn't diagnose a simple brake issue. It should also be noted that when I called to set up the original appointment I specifically asked if they were able to fix brakes because I knew there was something wrong with them.."oh, yeah" they said "bring it in". Haven't had any problems since Monro fixed my car though! Save your time and money, go to someone who will actually fix your car. One positive note, they know how to clean the inside of a car out.
-
October 2016 by mark smith
Just can't say enough about this company and the people that repaired my sons car. Great job and thank you for the great service. The car looks great. Thanks again for the loaner car, so my son could go to and from school. I hope we don't need you again! But if we do, we will be back and my family and I will refer you to everyone we know. Thanks again
