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January 2024 by Ted k.
I had a very odd experience with this dealer. I was interested in a blue Audi 2016 S5 convertible that I saw on Cargurus.com. They had the right car at the right price. I evaluated my trade-in and the trade in value "stated as a trade-in offer" was at $18,008. Which was below book, but considering the tax savings, I agreed. I submitted my trade-in info through the Byers Volvo site and made an offer of asking price for the Audi S5. All seemed great! 2 days later I was contacted by a sales associate via email and she said "Ok, we just need to appraise your trade-in now" which I replied that was done. She said, no we will do it now...please send pics. Well my car is in mazing shape (really) because I am a long-time enthusiast. The next day she offered me $13K for my Audi with no explanation. I asked why the trade-in value was $5K below Autotrader, Carfax and KBB and she said, "sell it on your own then". So I did...it took just a few days for me to get over $20K from a private buyer. I went back to see if the S5 was till available and they raised the price by 3,500!! Really?? I convertible in the first week of January?? When I reached out to her regarding the original sale price she said "Our prices represent the changing market values" and they refused to honor the listed price form a week and a half earlier. What? And then she informed me the car door was damaged and repainted and that they were selling it on consignment. Bizarre business practices, low-ball trade-in values and bad customer service. TK from Connecticut
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December 2023 by Charity F.
Worst Dealership & GM Ever! David Johnson as General Manager needs fired. Out of a total of 10 emails, 1 of which was just the generic follow up after buying which I brought issues up in my follow up email, David replied back 3 times! 2 of the times was to tell me he was going to "investigate" my issues and never got back to me. The other was to tell me my car was finally ready after I believe the 4th time in the shop, after they finally had it towed to another shop to be fixed properly, and that my sister had been communicating with the service manager Tim, who was hands down extraordinarily too good to be working at this rip off of a car dealership. I work 7-7, 6 days a week so my mom and sister had to continually take the car back and forth for me.We had nothing but issues since the day we bought the car with Ralph Marcum lying to us about the interest rate 2 times while waiting over an hour for the finance manager (there's always a wait no issue there), when he knew we were getting screwed because he lied both times asked and said "well even if it's not a favorable rate you can refinance after 1 year." You can refinance IMMEDIATELY. They didn't even put gas in the car which was addressed with their joke of a manager David Johnson who cared less and didn't even follow up from the thank you from purchasing email.I'm 19 with a credit score of I believe it was 767 at the time of purchase and after the long wait for finance I was exhausted after working and the wait and forgot to ask the 3rd time to the finance manager, 100% on me, but they gave me an interest rate of 16.98%! I was side tracked by all the service packages and talk about how they were already closed as they close at 6pm regardless of the day of the week, so was rushing through paperwork. I take full responsibility of the interest rate and signing those papers.I started the refinance the very next day with Kemba vs Huntington and my new interest rate is 8.49%, still not the greatest but with inflation they more than cut my interest rate in half from these low life greedy people. When I contacted Kemba to refinance it they asked me if Byers told me Kemba was a preferred finance partner with them. I laughed and said of course they didn't because then they wouldn't have made as much money off the interest rate! Within the first 2 weeks we started having issues with the car. Was in the shop 4x I believe. Ended up me paying 2x to have it towed and once they paid to have it towed to another dealership to actually be fixed once I got it to them of course. I was only offered a rental car 1 time in the I believe 4 times it was in the shop! The only time I was ever offered one of course I took it as I was rotating cars with my family and someone was going without every time it was in the shop. Tim in the shop is the ONLY reason they even deserve 1 star. He was amazing. David Johnson the General Manager could give a crap (putting it nicely) less about ANY customer or how they get screwed over! The 3 times prior to it getting fixed by another shop, which btw was because of a lose hose, I emailed David every single time because I would pick it up right before closing or send over my mom & sister depending on if I could get off work early enough to make it there by 6pm, but it would have issues that same night on the way home or the very next morning and have to go immediately back to the shop the next day after picking it up. The last time it was taken there when they towed it someplace else to actually be fixed I was late for work again no response from David, but Tim actually cared and said he'd address it to David which my mom said she laughed and said David doesn't give a crap (not the word she used!). I lost my spiff at work of a little over $4 an hour for the entire work week because stupid me thought of I'll actually try to drive my car to work after getting it out of the shop for the 3rd time in a week and a half or so thinking I wouldn't have issues. RUN!
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October 2023 by Kirk L.
Had a great experience with Dustin with my car purchase. Everything was ready to go, and everything was exactly as I had ordered it. Would highly recommend!
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April 2023 by Marc C.
Buying a new car is not one of my favorite things to do but my deal and service in Byers was excellent. Starting from the new car sales manager and my salesman. Chris Green everything went very smoothly. I got what I thought was a good deal. Even the closing of the deal was excellent with the. Finance manager, who explained everything well in a very short period of time I will definitely recommend Byers
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November 2022 by Jeff I.
Great cars, people and service. Dealt there for over 16 years and took a three year break to try another brand but I just came back and bought a new 2023 V60 Cross Country. Glad to be back home.
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October 2022 by Julia W.
I worked with Dustin Stygler who is the online sales manager for the Volvo dealership on Hamilton Road. I can honestly say it was the best car buying experience I've ever had. Dustin is a professional, no pressure salesperson who knows the Volvo product inside and out. He actually talked me out of buying a more expensive model (the XC 90 versus the XC 60) because he didn't think it was what I needed. I would absolutely recommend Byers Volvo and Dustin in particular without hesitation. Also, I love my new car!
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September 2022 by Yujie H.
My car purchasing experiences have been great here! Dustin has been really supportive in my entire car purchasing process, from test drive to final purchase. Price is also great.
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June 2022 by Glenn E.
Dustin was great in finding us another xc90. Great experience making the purchase process quick and easy.
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September 2021 by Grant H.
Just requested a vehicle delivery, salesman told me it was free delivery and to sign a financing request form. He then told me right after I signed that they do not deliver so I told him to not run my credit. Then I said I would not be able to make the 4+ hour trip and he ran my credit anyways. Pretty shady if you ask me.
