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June 2023 by OUT N' ABOUT
It's budget car rental... they are really ghetto
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April 2023 by Tee Shopp
Seems to be family operated. Which is a plus! Returning my truck after moving from another state was a breeze.
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September 2022 by Nick F
If I could give them negative stars, I would. After being rented a barely roadworthy truck to make a trip from Nebraska to OH that cost me over 2000 dollars {dead battery that had to be jumped every time I had to shut it off for gas or anything else, and a fuel leak that ended up w me paying over 800 dollars in gas for the trip} there was no manager to speak to when I dropped off, but he was supposed to contact me. Instead of doing that they just decided to charge my card over 200 dollars without ever speaking to me about the problems w the rental, and definitely didn't have my permission or knowledge they were adding charges to my card. I will NEVER consider using Budget again in the future, and would urge anyone looking for a rental to look elsewhere, unless you like having your money stolen from you. Currently still dealing with the unauthorized charges, and in contact w the state AG and BBB to attempt to get a resolution.
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May 2022 by tahsin e.
Had to wait for one hour and half to get my car at dtw. It was almost same time it took me to fly from Dallas. Long waiting line with only 2 people. I am sure budget knew that they had so many bookings and could have had more people behind the counter. I will never use it again nor I will recommend it even to my worst enemy
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December 2021 by Nick Forwerck
If I could give them negative stars, I would. After being rented a barely roadworthy truck to make a trip from Nebraska to OH that cost me over 2000 dollars {dead battery that had to be jumped every time I had to shut it off for gas or anything else, and a fuel leak that ended up w me paying over 800 dollars in gas for the trip} there was no manager to speak to when I dropped off, but he was supposed to contact me. Instead of doing that they just decided to charge my card over 200 dollars without ever speaking to me about the problems w the rental, and definitely didn't have my permission or knowledge they were adding charges to my card. I will NEVER consider using Budget again in the future, and would urge anyone looking for a rental to look elsewhere, unless you like having your money stolen from you. Currently still dealing with the unauthorized charges, and in contact w the state AG and BBB to attempt to get a resolution.
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August 2021 by Nate R.
Great service Clean and neat great ! great pricing knowledgeable and professional customer service! Will use their service again guarantee!!!
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June 2021 by Michael Woodall
Probably the worst experience of my life.I made a reservation here 30 days before pickup for a truck. On the day I showed up not only did the online reservation allow me to set up an 1130 pickup (THE STORE DOESN'T OPEN UNTIL 12) but then they did not have a truck available or any other truck available. They tried to give me a truck that was smaller, but that just wouldn't workWorst part was I wasn't the only person having problems. People weren't informed they'd need a credit card on prepaid cards, others cards weren't working, another lady had a vehicle that smelled like smoke. It was a mess and sadly only one person was working. Just disastrous.Told I was going to have to wait until at least 1 to see when other stores open if they had anything available. Was told there was nothing they could do.They never answered the phone when it rang when I was on there so it wasnt until 135 that I was finally told that I could drive 15 miles to pickup a truck. No offer to bring it to me or provide me with any discounted rate for my time or for the inconvenience.I have been using budget trucks for over a decade and this experience has ruined it for me forever. I will NOT be using Budget trucks again in the future.
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June 2021 by technoordeath
I had a bad experience with Budget, but after some time on the phone I was able to get a refund. Which definitely helped my impression of them.
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May 2021 by Dylan Cullerton
This shop is ok hade to call customer service to change the truck we rented bad time will not use budget again in the future Penske is almost the same price and much newer trucks the 1220$ online quote was good trying to change the truck in store was 2600$ to go from a 12ft truck to a 16ft so if you do go to budget go online first to make a reservation
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October 2020 by m king
Chanel and David are so friendly! Highly recommend this location.
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August 2020 by Monique Kielkopf
The process to get the reservation set up was easy and the lady that assisted me, I did not catch her name, was very kind and helpful at this location. On the other hand, I am very disappointed with the quality of truck I was given. The truck was clearly old and has gotten its use. Rust on the wheels, covered in dents, scratches and gashes. There was fungi growing out of the side.... The interior of the cab was disgusting! While driving 300+ miles to move out of state, the transmission light came on 2 hours into the drive. Luckily nothing happened. I will never rent from Budget again.
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July 2020 by Jim Bage
Absolutely the worse experience I have ever had with any rental agency ever. Please avoid renting from this location at all costs. Actually had a door closed in my face when trying to ask a simple question. Spent three days trying to fix a problem that never should have occurred if I had been given correct info. I cannot stress enough this is a business to avoid.
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February 2020 by mouhamadou falilou mbacke diop
I have been renting trucks for a long time but Budget is by far the best quality and their trucks are well taken care of
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November 2019 by Raymond Wilson
Nice people easy check in.
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August 2019 by bruce tilley
Well I am scared to use a Budget truck again. The steering wheel was off center very bad, the left fuel tank has a fuel leak and I could not drive over 40mph because of the very bad shake from the rear end. Budget Corp offered me just 15 dollars in credit do to my bad experience lol what a joke.
