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February 2024 by Jourdyn Clayton
One of the worst experience I ever had at Best Western. The professional when I checked in and when I left. No one's in uniform. It took almost 15 minutes to give me a check then very ghetto and tacky. Had to go through my break to get my deposit. Still waiting for a call back About to the rule customer service.
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February 2024 by Jerry Allen
AVOID AT ALL COSTS!!!Absolutely does not deserve a 3.9 rating. I only gave it 1 star, because 0 wasn’t an option!Our Cheer Parents stayed here Saturday night (01/27/24). 14 vehicles were broken into (windows smashed). Front desk worker supposedly heard nothing. Apparently it’s been going on for years (about once per month) and no one has been apprehended.DO NOT RECOMMEND STAYING HERE AT ALL!!!
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February 2024 by Patty O'Donnell
DO NOT STAY AT THIS HOTEL! Stayed for a cheer competition. Right after the security left for the evening several cars are their windows smashed out. (How convenient, seems like an inside job) Property stolen from the vehicles. Nobody was at the front desk and had they been there they would have seen this going on. (Clearly visible from the front desk)The management did not care at all and was very rude. Think twice about booking here, it is not worth the damage to your vehicle and the lost belongings. Had to drive back home 4 hours with tapped up windows.
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February 2024 by Cindy Mallahan
We stayed on 1/27 and unfortunately vandals had broken many car windows out during the night, Raymond,the front desk man was so polite and calm trying to help people that were yelling at him.And he had been working 24 hours!
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January 2024 by Jerry A.
01/27/24: 14 vehicles with smashed windows. Been going on there nearly every month for years!!!
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January 2024 by jam jam
Stated here Saturday night woke up Sunday to 9 cars with windows broken out of. Hotel didn't say anything but it's been a problem and there was no warning do to them not wanting to lose business. Local p.d didn't even get out of his car and was parked under the car port instead of letting the cars that are missing windows park there to dry off their car to tape up the windows. They also know who is doing it but have not do anything about it . They had Security but they left at 2am so it doesn't do anything if they leave.DO NOT STAY HERENoteworthy details: Na
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January 2024 by Rose Simmons
Came here for a cheer competition, everything was going fine decent hotel. Woke up this morning to go get breakfast and was greeted by a fellow cheer mom telling me to go check my car and that a bunch of cars had been broken into with the windows busted. At least 10-12 cars from what I counted/ heard about. All the cars that were broken into were visible from the front desk through the pool window. Had the front desk/security been paying a lick of attention this definitely could've been prevented. Most of the cars that had the windows busted and were broken into were clearly visible by a near by security camera that was miraculously located above a car that had been broken into. Heard the front desk tell someone they'll only refund them 30$ on a stay that was more than 200$. I find this incredibly ridiculous. Cops came and all the cop did was take statements didn't offer to help anyone, cop said he knew who did this but told people he can't do anything unless he catches them in the act. How about the security camera right beside all the broken into cars... The cop and the front desk didn't seem to be surprised by this, which I personally find odd. I wouldn't recommend this place at all due to the fact that your car and your belongings are at risk while staying here. Below I have attached images of some of the cars that had been broken into. However the rooms were fine. If you're willing to risk your car and your belongings have at it.
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January 2024 by Royce Mathews
DO NOT go to this hotel I advise everyone. They try to get away with charging people with false accusation smoking fees. I came here for the holidays for a two day stay and the service sucks. They try to get away w/charging people with false smoking fees and keep your $250 deposit. DO NOT come here especially if you’re a smoker!! You’ve been warned! Worker Jocy will try to accuse you and guest of smoking and keep your $250 deposit!
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January 2024 by Christopher Ceasar
Never go here. The room was dirty on arrival and the staff is rude! They will scam you and charge you double deposit fees and will not return your money. The cleaning lady there was using profanity and the and manager approves their behavior once mentioned about that.
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January 2024 by Karina R.
Rooms: Found a roach, doors gets stuck, shower hot/cold signs are reversed. Elevator didn't work on our stay. Rooms need a makeover.
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January 2024 by Kevin M.
The employee have discovered a way to charge people for reservations that was cancelled cause you declined after being told about a 250.00 deposit after booking. they lie and say you was a no show to keep the fee that was charged to your card after booking. now employees can pocket your cash. Best western corporate office will only call the same people involved in scam. you can't get any contact information on management to report anything that clearly show signs of something is wrong. other locations have been trained very well not too talk to any customers for complaints and direct them to customer relations who have no plans but to contact the person who is part of the scam. we need to find out how many people have best western scammed and file class action lawsuit against company and hold them accountable
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December 2023 by Jakab Geier
The building is nice.The staff is nice.The bed is absolutely uncomfortable! How do I know you ask? Bad enough to stay up at 4 am to write this review.After staying in hundreds of hotels I would rate this as the second worst bed....... Number one being the Red roof in West Virginia.
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December 2023 by Sidney Moore
Place seems nice, whirlpool tub room tub fills AT A SNAILS PACE. Like barely a trickle. If you have a desire to take a bath at all during your stay, fill it up the second you get in the room.
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November 2023 by Marie DiForti
We stayed here a few nights. The staff was nice. However the issues started right away. We went to the room and the bathroom was disgusting. After I saw that we immediately left and went to buy cleaning suppies. Came back and our key didn't work. This was 1 ofn3 times this would happen during our stay. There was pubic hair all over the shower and floor. After showering and getting ready for bed I layed down and saw what looked like black flakes on the bedspread. I brushed them off thinking it was maybe something from my bag when I put it outside my car on the ground. I know now that's not at all what it was. I got up in the middle of the night and there they were scattering! coming from behind the bed wall, and also came from the desk and TV. Cockroaches! I'm sick over this stay. I had to shake all our stuff out and put it in plastic garbage bags before putting it in the car for our drive home. I will never stay here again. I really hope you get it together. We've stayed at a ton of Best Western hotels and this by far is THE WORST!
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November 2023 by Deidra Miller
We arrived on a Saturday and the lady at the front desk was super nice and polite! One of the better check ins we’ve received. However, once we got to our room it was not good. There was mold on the lampshade and on the sofa bed. It looked like the fridge had leaked and destroyed the cabinet that it was in which caused it to fall through some so we had to pull it out to open it. You could tell it was an older hotel and they must be working on renovations because there was paint slopped everywhere. The bathtub and curtain just felt unclean. None of the cable was hooked up to the TVs so my husband had to dig them out and connect them to the TVs. All the clocks were blinking or had the wrong time. The lock on the door was broken and everything just felt dirty. We did go down and let them know about the mold because we didn’t want my son sleeping on a moldy bed and they ended up moving us to the room next door, which was nice. However it was a less expensive room than I originally booked, and there was not refund given when we checked out. We won’t be staying here again.
