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March 2024 by Jessica Santana
Wonderful place. Helped my dog when she needed the care. I will be returning when needed!!
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February 2024 by Jayme H
I have no real complaints about Banfield.
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February 2024 by J Rimko
Amazing!!!
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February 2024 by Meredith Joyce-Houghton
My other Banfield wasn't able to accomate my dog, so I had to take her to this one. The veterinarian was very nice when I dropped her off. Took a long time to talk to her, but I felt good about leaving my dog in her care.During pickup however I felt super rushed (despite there being no one else waiting). My dog had her teeth cleaned and after being under Anesthesia she's always a mess. She gets extremely worked up when she sees me, is very wary of other dogs while in that condition, and is totally uncoordinated. For whatever reason I was refused a room to receive her in. They said there were no rooms available despite the vet telling me it would be no problem when I talked to her on the phone.The person working the front desk that day essentially lied to my face and dismissed me completely then ignored me until they brought my dog out who was totally out of it.For them to refuse to do something as simple as letting me receive her in a room makes me question whether they have my dogs best interests at heart.
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February 2024 by Brock Leonti
They care for the pets, but their processes are terrible! They put you on hold every time that you call… Sometimes for 15 minutes they are not available for appointments as easily as they should be. They charge you a high premium for extra services outside the wellness plans. There’s high turnover. They need a lot of work on internal practice operations
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January 2024 by Amanda Mitchell
****Please review the Banfield Corporation before you bring your pet here and before you subscribe to a wellness plan***** pay attention to the law suits and pending litigation against this Company. Banfield employees are encouraged and expected to upsell you on treatments for your pet while being understaffed and under equipped with basic veterinary diagnostic equipment. They are owened by Mars “yep the candy company” and treat their clinics as a retail service. If you need anything beyond a basic vaccination look elsewhere. Your fur babies are part of your family and deserve better care. You will not find it here especially if something goes wrong and you need anything beyond preventative care.
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January 2024 by Jayden Carpenter
Will not be coming back and will be cancelling my wellness plan. This location is very unprofessional. I waited in a room for TWENTY FIVE minutes past my appointment time and the only reason someone came in was because I called the front desk. Turns out there was a “miscommunication”. When I literally saw in bold red letters on the screen in the room that I had not been seen yet. They obviously don’t care about customer satisfaction. My advice: take your business elsewhere
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October 2023 by Brian Ridgeway
Go somewhere else, this location is TERRIBLE. There is a huge difference between Banfield in Petsmart and standalone Banfield. This location in particular is horrid, avoid it.
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October 2023 by Kaylin Johnson
They do a great job with Neiko and when any emergencies arise they do for us in as early as possible I really do appreciate them. I go to Banfield over taking him to the vet now!
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September 2023 by Lori Ray
Kiara deserves a gold star and a raise. She's completely took my dogs need seriously and made it happen...kudos to her!
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August 2023 by Raptor Squad
I have been lied to about pricing every time. Every time I come, they say oh so someone must’ve forgot to mention this or that whatever the case may be. It’s extremely disheartening. I asked for office visit to be waived as that’s what they did not quote. I will find a honest vet in Columbus Ohio and I’ll post in this review for all to see.
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August 2023 by donald hazlett
Very dishonest about pricing. Will never trust what they say. Half the staff is argumentative. The ONLY person who I enjoyed every interaction and felt helped by is Raven. I hope she gets away from this place she’s better than that.
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August 2023 by Patty Epley
It was a sad situation that I ended up not needing their services but if I should ever need them I certainly want you to know they helped me through a difficult time with my precious Lily.I especially want to acknowledge the 2 young ladies who were very kind (at the front desk). Thank you.
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August 2023 by Ben B
Lies lies lies. Ill never take my ferrets here again not after they overcharged me for an open heart surgery on my box turtle. Outrageous
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August 2023 by Sierra Gillotte
It is impossible to get these people on the phone. It also always takes forever to check in/check out. They are really understaffed and need to space out their appointments accordingly so I don’t end up standing there with my dog for 20 minutes.