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September 2024 by Decyfer Down2536
This is a very nice place. The staff are very helpful and the apartment are well updated.
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September 2024 by My Life As Wendy
My experience here at Austin Place has been horrible starting from the biggest problem, management is so unprofessional and uncaring of your needs yet are so quick to find something to bill you with, always complaining about unnecessary things but never focus on what actually needs done the trash bin is always overfilled causing it to stink (theirs only one trash bin for the whole complex), your lucky to have an apartment with ac because most of them don’t even work and no matter how many times you file for a maintenance order it still ends up breaking, fees are insane when I was moving out they sent me a letter with so many unnecessary fees almost totaling up to 1500( not including the deposit they kept) landscapers always here but the grass is always dead theirs dog poop everywhere and I’m pretty sure my downstairs neighbor had roaches. 100 % recommend looking somewhere else where they actually care.
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July 2024 by Scott Davies
My experience at Austin Place Apartments has been nothing short of terrible. The management and communication are the worst I’ve ever encountered. Shortly after moving in, I noticed a significant issue with bugs and roaches. Despite reporting this, I was forced to pay a pest control fee, only to be hit with a fine six months after moving out, despite being told the apartment was clean and in good condition.
The management’s response time is unacceptable. They claimed to have sent an email stating the place was filthy, but my roommate and I spent two full days cleaning and sanitizing the apartment before moving out. Additionally, I repeatedly asked for a copy of the lease and never received it. When I inquired about getting our deposit back, I was told they needed to inspect the apartment and get back to me, which they never did.
Living here was a constant headache due to the ridiculous fees and mismanagement. They even posted eviction notices on our door multiple times that were meant for other people, causing unnecessary stress and confusion. Despite never paying rent late or causing any problems, we were treated with disrespect.
I cannot emphasize enough how strongly I advise against living here. If you do live here, consider moving out as soon as possible. The management is unresponsive, and the fees are exorbitant. Save yourself the trouble and look elsewhere for housing.
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May 2024 by Robert
Nice place, but management company loves drama. It’s getting old.
24hr gym is nice, mostly quiet community, and the maintenance people are quick and efficient.
However, who ever manages this community non stop sends out text messages to all community members regarding the actions of maybe one or two people who live here acting against community guidelines. In addition will send letters and notices to leave on everyone’s doors about “someone speeding in the community” and “dog pee dripping onto community tenants living on the first floor”. Instead of figuring out who exactly is the cause of the issue and speaking with that person directly, they involve the entire community in DrAmAaaaaa! It’s annoying and comes off as extremely unprofessional.
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February 2024 by Alexander Mall-Graves
I love it here. Price is right on the rent. Managements helpful. Neighbors are chill and it's a good location for my job. I recommend =]
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October 2023 by Lori Mcnaghten
Holly Hite was awesome
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October 2023 by Courtney Block
I love this place! The staff is awesome. My family loves Cassie.
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October 2023 by Sam Hite
Beautiful place
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October 2023 by Chuck Bush
The office staff are dedicated to making Austin Place an amazing place to live very friendly and go above and beyond to meet your needs
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October 2023 by Shavonne Mateen
. The front desk routinely violates housing laws, ethics, and just plain professionalism! I’ve helped my friend move in to this apartment a while ago and there’s been non stop problems since! the front office doesn’t respect honest feedback and manipulate people to change their answers and reviews. I thought I wanted to live here but so many of my friends who are tenants have had horrible experiences. Just how they treat people is questionable. I wouldn’t suggest moving into this complex at all? stop crying to people over the phone cause you don’t do the job correctly.
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September 2023 by Maddie Finnerty
I’ve been a resident here for almost a year now. This is my first apartment and I’ve had nothing but great experiences. Staff is welcoming and friendly and easy to get a hold of. Pet friendly ! I take my dog everyday to the lobby to get his free treat. I love when special events are going on. Food trucks and different contests for your chance to win a prize!
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September 2023 by Crystal Kirkpatrick
Affordable, clean & safe! Moving to Columbus was a huge step for me, after talking to Cassie in the office and her giving me assurance, I signed my lease 2 months ago and I couldn’t be happier with the decision.We went with the 2 bedroom, 2 bath unit. Thank you again Cassie!
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September 2023 by Jeremy Willingham
Edit: regarding your response, if you really wanted to help everyone who lives here who get broken into every weekend since I’ve been here, put up security cameras. But you don’t. It’s just another fake response from y’all. You would rather put in electric garage door openers and charge people more than have actual security here. Also, the police can’t do anything with nothing to go on. No finger prints, no video footage, nothing. I was even told to remove my own camera pointing at my vehicle by you last year. So please explain what calling the cops in any of my situations would do? And what would you do? You say go to the office but when I did the past couple times there’s nothing. You don’t care about your residents plane and simple. Give me one legit example on how you’ve helped any of the residents here with the theft?Lived here since 2020 and I’ve been broken into 4 times. My friends car once when they stayed the night as well. My lease is up in December 2023 and I can’t wait to move to a place where they actually have security cameras to help residents stay safe and not just to charge them for using the trash dumpster. Attached is the trail cams they have set out by the dumpster. Don’t move here if you have nice things.
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September 2023 by k marie
Thanks to maintenance Eric for helping anytime I need something completed at my apartment! Amazing job !
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September 2023 by Haley H
Do not rent here. They are impossible to get ahold of
