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February 2024 by Bryan Porter
Tim Ortat got me what I needed and was pleasant. I typically dread going to the ATT store just as much as going to the car dealership. You’re normally there for hours! Tim had me on my way in 20 minutes. Hire more people like Tim.
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October 2023 by Ahmad Faris
They couldn't give me a simple sim card replacement and told me i need to paid the phone off first !! That is insane went to another store and got it figured out in less than 5 minutes
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May 2023 by Wendy Butcher
If I could give a zero I would. If you’re a criminal this is the company you should use. They allowed someone to open a cellphone account under my husband’s name - no ID no nothing required. Now we have to prove that it’s not us and are making us go through hoops because one of their employees authorized someone to open an account in our name with NO ID. Worst company ever. Would never do business with them.
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May 2023 by Starr Mayes
Kenny Williams was a great employee. He was quite helpful and was knowledgeable in every area of the product I was buying. Thank you, Kenny! I will definitely be back. Starr Mayes & Brian Mays
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May 2023 by Evan Lamping
Kenny was great, helpful and funny. Saved me money on a new phone and a watch, highly recommend this store. Great staff.
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May 2023 by Devon Merkel
We have been here 15 minutes. Hopefully someone will say hello soon.
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May 2023 by glamour mommy
Staff has not said one word to me and I have been in the store for about 30 minutes now. Starting to think I'm invisible like hire more empoyees........
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March 2023 by trini dona
There are people who speak Spanish. so these stores should hire people who speak this language. thus the communication between the buyer and the seller is more fluid and with understanding
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October 2022 by Josh Cremeans
Zach made switching phone carriers a breeze. This is by far the fastest I have been in and out of any cell phone carrier store. He was able to save my family money with up front costs as well as save money on our monthly bill. If you are considering AT&T, this is the store you want to visit.
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September 2022 by Anthony J.
Do not shop at this location. Try to find another local AT&T store or shop online to save yourself a ton of frustration.Upgraded my wife’s phone with Anthony and the initial transaction was great. Had to turn in my wife’s old phone once the data transfer was complete and was told we could do that anytime.My wife tried to return it today and ‘worked’ with Kenny. He was rude, diminutive, and could not have cared less for her experience. She was not an authorized user on my account, so I added her as instructed. Tried to call to let him know it had been completed and he was dismissive and disrespectful. He hung up on me three times, each time telling me to contact customer service to resolve, despite my wife being in the actual store working to resolve this issue.Finally I was able to connect with Anthony who resolved this issue promptly. I asked to speak to the manager Max to share my feedback she was unavailable, but he did have her call me back. Max appeared to care about my concern at first, but that concern quickly dissipated as she was carrying on multiple conversations and was clearly distracted. Generic responses and no real empathy, which was disappointing.Overall, Anthony is the shining star in an overall dim brick and mortar experience. Buy from him, online, or anywhere else as this store just doesn’t seem to care.
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September 2022 by Andrea Badillo
Anthony was extremely patient and helpful. Really appreciate him! Very nice young man :) The guy to go to for easy explanations
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September 2022 by Quandraus Colins
everything was great, kenny was professional and quick, the rest of the staff had a great sense of humor and I enjoyed the environment. 1000% recommend and will be returning
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September 2022 by Jodi Hayward
Maxx was so helpful and made the experience fast and effortless. One of the best store reps I’ve ever spoken to.
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August 2022 by Thomas Cox
Zach was great, called the store to get an appointment, was able to communicate over two days to set up an appointment since I needed time to coordinate time. He was able to get us set up with the best deal possible and made the process of switching careers and setting up fiber internet very easy.
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August 2022 by garret staples
I ordered a new phone for a family member to add to my plan, I took it to the AT&T store to have it activated and get a case and charger.. and it was taken care of immediately as I walked in. I appreciate Anthony’s expertise and excellent service. I will definitely go to the Polaris location for future AT&T Wireless needs.
