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July 2023 by Kevin K.
Avoid this Club with a passion. I found an error. A manager sent me the Customer Service desk; the CSR didn't have a firm grasp of the common language. I showed her the physical signage, the product, and the incorrect charge. I was shown several incorrect items that matched the incorrect charge; but none were the purchased item. Ultimately the CSR refused to fix the issue; the manager apologized; and the item returned to the pallet under the incorrect price for the next customer to be overcharged with no resolution. I wasted a half hour of three employees and myself over less than a dollar. It is the principle since I want to purchase items at the price proffered. I'm truly thinking of canceling membership to go to the competition over the inability to correct a simple mistake that management recognized, but employee didn't have the ability to fix. I judge companies but their ability to fix mistakes; everyone makes them. This was a failure at multiple levels, and a good customer left less than pleased with the experience.
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May 2023 by Mj Brown-Hernández
This club SUCKS!! The nasty cashier at the food court LACKS the most basic knowledge of customer service. NEVER AGAIN, Sam's club, you have LOTS AND LOTS to learn from COSTCO!!!!
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September 2022 by John B.
It's Sam's. Club is bulk purchases. You join the club and you can purchase in bulk. I don't do a lot of bulk purchasing only when I'm prepping for disasters. However, I do go and get the bulk packages of shrimp when I make my nola po boys.
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June 2022 by Queen B.
I love a good bargain and this is one of my go to places when shopping for my family. What I like about this store is, I can purchase quality stuff at a bargain price, and I can purchase just about anything here for my family. Sam's club has clothes, shoes, food, and even a vision center. Just to let you know Sam's club cheap like Walmart, but much better & bigger, and staff is much much more Pleasant then some of the Walmart Staff.
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June 2022 by Nick S.
Workers here are lazy no line control. Worst one in the city! Only come right when they open to get good service!
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March 2022 by Luis Manuel Hernandez
muy bueno todo las cosas
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January 2022 by Les R.
I was not too impressed with this store. The parking lot was a nightmare and in in the same section as Walmart and in a busy shopping area of town. Once inside I needed to swing by the Customer Service counter. I spent 10 minutes at the member services so that kind of set the mood for the experience. I would have thought as customers lined up to the front door they would have brought someone up to help out. There was one agent to take care of the line of folks. The store was packed and was a little too much for my anxiety and pandemic mindset. Maybe I'll try this location durning a not so busy day or time. Store itself looks older but given the location of 161 and Interstate 270, and close to the Easton area it has to be a popular store. I am sure this Sam's Club would have everything you need.
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December 2021 by Lauren N.
Meh. I've definitely found some great deals at sams club but tend to get very frustrated by the other customers. I'm always getting hit by a cart, someone's yelling loud on a phone, I get cut off in the self check out line, children are unattended and playing jungle gym throughout the store, etc. good for bulk deals, but Costco is 100% better and also has amazing deals.
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September 2021 by Tim Tc A.
People always tell me don't buy electronics or appliances at these big box clubs. But they have great prices in my opinion and name brand stuff. So of course I've violated those "rules." What can I say, I'm a loner Dottie, a rebel...So I've not been here when the parking lot isn't pretty full. Be alert to drivers that might not be focused on driving - that's just good advice in any big retail parking lot.And the other general comment I would offer is that in my experience the checkout lanes can also be longish at times - but the do move relatively quickly.As you can see from my posted photos there is a wide variety of all sorts of merchandise to choose from. But also in my experience, I was pretty much on my own to find what I was looking for - not a lot of staff wandering around. But that's OK, got some food stuff for home and decent prices.I took advantage of an offer which basically offered me a gift card in the amount of my annual membership fee. So that worked out to be free to join I guess... more shopping options.
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July 2021 by Tammey Adkins
just do not force me to wear a mask . I do not care what cdc says if the face mask been lifted I will not wear one.
