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August 2024 by Diego Hernandez
Ashley furniture made me wait 2 months for my couches to be delivered only for them to show up filthy and covered in stains. Austin our salesman assured us the day we purchased that they’d arrive on time if not even earlier. That did not happen. When I called the store after denying delivery all the managers were coincidently out to lunch at 3PM together and couldn’t take my call. On top of that I was treated rudely by the woman who answered the phone. We purchased a whole bedroom and dining set from value city, go there and ask for MK. Significantly better service.
Update 8/28/24: they refused to bump us up on the list. They made us switch couches because the new ones would be at my house quicker on 9/6/24. We went for it out of desperation because we really need couches. I started tracking the order daily only to find out the new order was pushed to 19/6/24. Horrible experience. Will update this as I have updates.
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August 2024 by Al B.
Great furniture store with very friendly sales associates. Great place to buy furniture and additional home furnishings!
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August 2024 by maggie johnson
Very good overall experience with store, sales associate, and delivery. Just got my furniture so will have to wait to review.
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August 2024 by Cindy Uveges
Ordered out of state to this store. Worked with Austin who was so helpful and knowledgeable. Once our order was placed, Austin made sure our order was delivered on the date we requested. Overall a great experience.
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August 2024 by Steve Glauer
Process was smooth in store making our purchase and setting up delivery. Delivery details were easy to follow online, and to schedule. Multiple updates were provided during the day of delivery , making planning easy. The delivery and set up guys were on time, friendly, and fast.
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August 2024 by Diane Orick
Like that the salesperson wasn't overbearing, however, she needed to speak towards me and try to understand my needs. Maybe she just needs to work more with senior customers.
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August 2024 by Carolyn Anson
We were ready for a new bed and Google told us Ashley had the full line of Tempur Pedic products. It is close to home, so we stopped in. Nicki L. did a great job explaining the line in a way that enabled us to quickly zero in on what we wanted. I hate to shop, so appreciated her ability to know what we wanted/didn't want, which also enabled us to decline some higher end features we wouldn't use. She selected amazing pillows for us as we tried out various mattresses, and we ended up buying two XL Twin adjustable bases and mattresses, plus the amazing pillows. We had existing but very old Tempur Pedic adjustable bases and mattresses we would need removed before the new ones could be set up. The old bases are not foldable and lightweight as the new ones are, but very heavy/cumbersome, so we definitely wanted the Delivery team to take them away with the old mattresses. There was some confusion about whether their Contractor Delivery Team would remove those bases, but we all believed they would. They were to be delivered this past Saturday at 8am, and we had the room ready to go. Around 7:30am, the doorbell rings and it's Nicki! We did not expect to see our Salesperson at our delivery, but she had found out last minute that the Delivery Team (contractors for the store) would not be able to remove the bases. But never fear, she had 2 able bodied men and a truck and she would have them remove the bases! They set the mattresses aside for the Delivery Team removal, then disassembled what they could and wrestled the heavy bases very carefully down our stairs (no nicks, dents!), and out to their truck. The store's general manager, Cody, stopped by to make sure all was well before the Delivery Truck got here. That was truly amazing customer service!!!!!!! Miscommunications happen all the time, but the hallmark of terrific people is how they resolve issues. Nicki and Cody ensured we got the delivery on time, and were not inconvenienced in the least by the mix up on the disposition of the old bases! We were frankly astonished that they went to such lengths to make it all work in time for the Delivery so we didn't miss a day with our new beds! The Delivery team arrived 2 minutes after Nicki and team left, and did their own excellent job setting everything up. No doubt Nicki and Cody will have a different plan for the next customer who has adjustable bases to be removed, but we commend them for not leaving us in the lurch, but getting directly engaged in solving the problem. That demonstrates tremendous commitment to problem solving and doing what's best for the customer, and we thank them for it! Highly recommend working with them!
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August 2024 by Stacy Snyder
Nevaeh was very helpful and communicated all the details.
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August 2024 by Jason Snyder
Nevaeh was wonderful to work with. Honest and informative. Thank you!
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August 2024 by Kevin & Jane
We absolutely love our table, chairs, and bedroom dresser we got from Ashley Furniture. We were able to get the style we wanted for a reasonable price. Delivery was smooth.
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August 2024 by Amanda Amato
Great service along the way & quick, easy delivery!
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August 2024 by Kathy Kiener
Everyone was very helpful and friendly. The reason for the 4 star rating, is that it was quite hard to get in touch with the store I bought my furniture from.
I will say that the gentlemen who delivered my furniture, where top notch and very professional.
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July 2024 by Victoria Edwards
Lisa was excellent. She helped me find a couch and then customized it to fit into my space. She was very helpful and answered all of my questions! Will be coming back for more furniture and will work with her again
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July 2024 by Sarah Gantt
They have great quality furniture at a range of prices that fit everyone’s budget. Their 4th of July sale was awesome.
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July 2024 by D S
I urgently needed an extra chair for a family visit. Austin took care of everything, understood the urgency, and scheduled the immediate delivery. The chair was delivered just 2 days later, and on time in the morning.
Really great service. Very happy happy with my purchase.
