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March 2024 by Pia Chiriboga
Car was very hood but awful customer service
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December 2023 by Michael D
Just excellent! Got to pick the full size vehicle of our choice from many. We went with a 2024 Hyundai Palisade with 94 miles on it:-)Great vehicle!
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December 2023 by Kevin Coventry
Our experience with Alamo at Columbus Airport was full of excellent customer service from counter customer service, online check in, to retrieval of the vehicle. Jason, agent expedited our wait time and provided a clean and well maintained vehicle! Thank you Alamo! Highly recommend this location!
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December 2023 by jeff reed
I reserved an SUV through costco/alamo. I was taken care of by Enterprise representatives at the Columbus Rental Car Center. This was the best service I can remember renting a car. Everything was great. Lily Tesfaye checked me in. She was quick and very polite. Amadou took me to the SUVs and gave me a selection of vehicles to choose from. I took a hybrid jeep on his recommendation. Nasteh Ali handled the return. He checked the car and had the receipt ready to go as we got our luggage out of the car. Everybody was efficient, polite, and friendly. Great customer service. Overall 10 rating.Alamo Confirmation Number: 1097146267Pick-up Date: December 14, 2023Drop-off Date:
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December 2023 by Cindy W
I picked up a vehicle in Columbus Ohio at the airport location, everything was very smooth, from Pickup to driving the vehicle, to drop off. I only use Alamo when I need a car rental because so far there Service has been stellar. The staff is friendly and helpful, the vehicles are always clean and up-to-date, and I don’t intend to utilize any other car rental agency, except Alamo in the future. Always Great!!
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October 2023 by Danielle Fenohr
The BEST CUSTOMER SERVICE AND CLEANLINESS OF VEHICLE plus the vehicle was in tip top shape, I’m A traveler in the medical field and it totally sucks when you get a vehicle that needs repair … Alamo has THE BEST
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October 2023 by Nicole Truss
They were easy to work with. The cars were clean. I had to do an exchange and have a service warning light turned off. I do think the could have walked me through the last portion without me needing to go there to see, nevertheless everything else was smooth. Everyone was nice.
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October 2023 by Mariko Saum
Overall this was a good Rental experience. As the van we rented was new with all the super electronics, we did have some issues with the screen. My only complaint was the lack of a knowledgeable available Customer Service representative. We luckily found answers to get the screen to work on Google and YouTube. Some others may not have been able to resolve this issue as easily. I would give this Alamo a 4.5 Stars.
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October 2023 by Dustin S
Had a great experience renting from Alamo at the Columbus airport. Price was fair, car was clean, and the whole process was smooth.
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August 2023 by Joe Reich
The corporate office is badly screwed up. Extending a reservation by a day took an hour's worth of phone calls. They can't give me a number to call the local office. They over-billed me by $150, and fixing it required talking to three different people, some of whom don't speak English well enough to be able to correctly write down my name.
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August 2023 by Amber Wilson
They dont know what they are doing we sat in line for 2 hrs with only 3 people infront of us and then we pick up the rental just for then to say nope bc there system is down how lovely I wanted to be out of town by this time
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July 2023 by Terry Griner
Very helpful staff. I was tired after a seven plus hour flight and a missed connection. Both the counter person and the car person were very friendly and helpful. They were the best part of the trip home from vacation.
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July 2023 by Pam Bair
Car was ready on time. I had my choice of cars. Return was easy.
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May 2023 by Sally Harris
The whole experience at Alamo/Columbus OH was smooth and effortless. While someone was signing the paperwork for their rental car at the Alamo Desk, an agent at the National Desk waved me over. I showed my confirmation and he waved me to the door. Another agent greeted me and asked what kind of car I was looking for, showed me my options, handed me her biz card and wished me well. The whole process took about 10 minutes and I was off and running.
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April 2023 by Lorna Jonsson
The whole rental experience was seamless. After arriving at the airport rental area, I was driving away within 15 minutes. The vehicle was perfect and met all our needs for our trip. When dropping off the vehicle, Dustin had us on our way in less than 5 minutes. 5 stars!
