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February 2025 by Susan Henry
It took bringing the car in on three separate occasions for them to find out what was draining my battery - the fan relay. My issue is that I told them this was the problem all along, because every time my battery was jumped the fan came on right away.
As a woman and someone over 60, they seemed to completely dismiss what I was telling them until they finally witnessed it themselves. I went through almost two months of inconvenience and having to have my car jumped many times. They also apparently have only one mechanic, because when he caught COVID, I had to wait till he was better to bring it back in. Do not recommend.
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January 2025 by Aaron Sturgill
They always do quality work here, but the customer service in December '24 was the absolute pits. I never made eye contact with the associate that took my keys because he was hidden by two computer monitors the entire time. They did not give me a mileage sticker on my windshield, and they didn't even lock my car (I picked it up the next day). Extremely disappointed.
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January 2025 by Monet Blakely
These men just changed my life and made my wholeeeee year 100x better!! God is so good and this is the BEST STORE in Columbus, Ohio! Hands down wouldn’t recommend no other store beside THIS STORE!! Best service & a Great staff! Trust me.
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January 2025 by Parker Arledge
Stopped because the nuts holding my license plate were stuck and I needed help switching my plates on my new car. Trent greeted me warmly when I walked in and said he would he would he more than happy to help! Trent inspected the type of tools he would need and quickly grabbed a drill and within seconds had my old plate off! He then put my new plate on just as quick and within 5 minutes of arrival, my friend and i were on our way! Thank you so much for the fast and kind service! You made my day!
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November 2024 by Jason
While I'm no mechanic myself there are a number of auto repairs I've been able to learn to do myself through various videos and blogs, but sometimes things come up that I don't care to do. I've had a slow oil leak for a long time and had recently replaced an oil pan on my other car, so learned I didn't want to do it again. In comes what I've found to be the most reliable and trustworthy shop in this area. While I opted not to do the work that was needed due to the age of the car, I appreciated the help the sales person, Steve, provided me. He was honest about what all needed done, and for that, this will continue to be the place I take my car for diagnostics or repairs that I'm not comfortable doing on my own. Thanks for the trust.
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November 2024 by Gib Hahn
Great experience with Spencer today with a locked vehicle. He was quick to respond and made quick work of unlocking my car. Thanks for saving the day.
Ed
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August 2024 by Krishna Patel
Great service, great value!
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August 2024 by Tekia Zeigler
used the app for a battery replacement at 6pm, of course received the run around from customer service. Finally, I get a text at 1130pm to say a driver is on his way. Once the driver showed up, he states he was just sitting around and hadn't received a call for a replacement so that's 5 hours of my life wasted. Then the driver insisted I pay in cash; no change was given, and the battery was $70 more than I was quoted. No receipt no nothing I'm sure the money was pocketed.
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August 2024 by Karin Fronk
Steve is great at AAA. Mechanics always fix at very reasonable prices. I do ask around for other shop quotes to compare AAA.
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June 2024 by Robyn Howard
Went to get my oil changed a tire rotation. Left an noticed they did not do the tire rotation. I called back in they could have cared less. All he said was you want to come back in. I did the next day. No Im sorry let me look in to it. They knew they did not do it. It was even on the receipt. Just because I was a woman I wouldn't notice or say anything WRONG. I will never go back there.
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June 2024 by Joe Hartlaub
Timely, reasonable, and reliable. They do not try to upsell or slip unauthorized work and charges past customers. My new go to place for car maintenance and repair.
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April 2024 by Barbara
The repair left the truck damaged. And they had to do the repair again.
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March 2024 by Lar Bear
Quick, friendly service. Prices are reasonable!
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March 2024 by Noelle Tennant
Andre at the Polaris location was extremely helpful and kind. He is upfront and gets customers taken care of. I have had service done at this location multiple times and am never disappointed.
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March 2024 by Megan Schillereff
Had a wonderful experience with Andre at the Polaris location. He was super friendly, very helpful, and was great about explaining to me what was going on in my car and even printed out some paperwork to make things more clear! I have been bringing my car here for years and always receive excellent service.
