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June 2024 by Chorotes96
Staff was really polite and they took great care of my car!
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May 2024 by Brian Wilson
Went in for a IDP. Travel staff is super friendly and helpful.
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May 2024 by harvey hodak
As a new AAA member, pleased to have a AAA car care facility close to home. Service has been prompt and efficient. Very good service!
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April 2024 by LOGAN KESEG
The staff are friendly, hence the two stars, but unfortunately my overall experience has been less than satisfactory.
I had set up an appointment in advance to drop my vehicle off @ 9AM for the technicians to determine what issue may be going on with my vehicle. I called once at 12:30 to see if any progress had been made & then a second time around 3PM when still I had heard nothing.
I ended up picking my vehicle up around 3:45PM and was told what the problem was & that a special part would need to be ordered. I have still not heard back from the store (three days later.) about any update on the part, pricing, etc.
I had to pay $170 to have my car diagnosis. The technician accidentally double charged me & it was only corrected when I spotted the error. The sale is still pending & I am not entirely sure if the double charge has been expunged.
Overall, the whole procedure felt like a waste of my time, energy, and money.
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March 2024 by Jacob Kenney
Fast honest and reliable
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March 2024 by Patti Peterson
Great customer service. Both AAA office and the Automotive area.
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March 2024 by P Richardson
They weren't able to help me. But they have great customer service and pointed me in the right direction.
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February 2024 by Jasper Faught
Today I went in because my car has had low tire pressure for approximately a week now. I put in a schedule request on Thursday evening, to which I called an employee named Arnold on Friday morning to confirm my scheduled appointment at 8am this Saturday morning. I walked in to have my car checked today, and “Arnold,” whom I previously spoke with on the form told me I didn’t have an appointment!! Not only that, but I was going to have to wait 6 HOURS for them to even look at my car. This was RIDICULOUS. I have had previously problems with the same employee, as he seems to not do his job and blame the customers for being inadequate. I simply asked for my keys back in a professional manner and walked out. Now I have to figure out somewhere else to get my car serviced. Tire discounts right on the next block has MUCH better service. Terrible experience!!
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January 2024 by Gabby .C
Though the staff is friendly, I would recommend saving your wallets and business and head down the street to another establishment for your car care needs. Quoted me $600 more than three other car care businesses did. Paid $175 just for diagnostics. Then when picking up my car, the backseat was still torn out. Seems like theres better business, better prices, & better quality, elsewhere.
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January 2024 by KIM Stephens
Very helpful and professional
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January 2024 by Adison MacClements
I called because my keys got locked inside of my car at a gas pump, so I was blocking traffic, and they said it would be 30 minutes to 1 hour. I then waited 2 hours. I called them again, and found out they screwed up and never put my request in. I am a 17 year old kid, and I had to sit outside in the cold in the middle of December alone. They never showed up. I will never use them again.
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January 2024 by Scott C.
My family and I have had two times that we were out of town and had car problems. Both times we were able to count on AAA for a tow and to find a AAA Car Care Center. Both experiences were made easier by supportive employees of both the Polaris AAA and the Gahanna AAA.We were towed as part of our AAA membership for free to the Gahanna, Ohio location. Unfortunately it was two days before Christmas, so we had to wait until December 26th to talk to someone from the location, but it was ready to be picked up later that day. We had a coolant leak that was due to a loose fitting. The cost was very reasonable and we were treated quite well. If you are ever out of town with car problems, check out the local AAA Car Care Center. It is a great opportunity to make a quick decision on where to take your car, rather than guessing where to go.
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December 2023 by Eldon & Karen Sheffer
Ann Ketron at the AAA Gahanna/ New Albany was very helpful, kind, patient and resourceful in showing me how to use Uber to find costs before we travel to Fort Lauderdale and board our ship for the Eastern Caribbean. Uber costs were needed in regards to traveling from the airport to our hotel to the cruise terminal with two other couples. Ms. Ketron was most knowledgable and answered many questions we would not have been able to find on our own. Thank you, Ann, and AAA Gahanna/New Albany!Karen Sheffer
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November 2023 by Amy V.
I was thinking of switching from my dealer to AAA for car care but after reading the reviews about poor customer service I think I will stay with the dealer.
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November 2023 by Sandra L.
I went there twice to renew my membership. The first time they all ignored me. No "Ill be with you in a minute", nothing. The second time I went in, the same thing. There were 3 of them in there. One woman had gotten up to get coffee. She never came back while I was there. I finally said to the other woman, "do I sign in or just stand here?" She said she had just gotten there and that someone else would help me." Well, no one did so I left again. I'm really evaluating if I even want a membership now.
