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“Called the store and spoke with the manager about the grill I was interested in. We went to the store purchased the grill and it was assembled and delivered the same day. They also took the old broken grill we were replacing away. We were very impressed with the service we received. Thanks guys.”
“Have been working in Lisbon recently and used Geronimo a ton. Really kind staff, and a uniquely well stocked assortment of home and hardware supply! Normally, I hate stopping to grab something I forgot, but walking into Geronimo makes that experience much more enjoyable!”
“We are always welcomed with a cherry "hello". My furry friend is welcome too. We usually go to ACE after our MCP walk and I can do more shopping if the dog isn't in the car. Also $off, coupons and points are easy to build up.”
“The coolest store, some many items from housewares, collectables, paint, spices, outdoor decor. It is a little pricey but they have unique items especially Ohio State stuff”
“I can honestly say that Ace Hardware in new Middletown is the most genuinely friendly and helpful store I have ever shopped at. The employees smile and go above and beyond to help you even if you really don’t even need any help.”
“Awesome place. Would recommend shopping here for lower prices on decent tools. Some are lifetime warranty. The impact guns I have seen them out preform Nam brand companies time and time again. Love this place and the prices are great.”
“Fantastic help they were very busy on the Saturday, but found time to do it right. I needed help finding something and they walked me right to it. Great sales on plants and potting soil too.”
“The staff at Ace Hardware is friendly and helpful. They have great promotions and it’s so much more convenient than the bigger stores. It’s my first choice when I am looking for an item for my home”
“They almost always have what we need. I've had a few issues over time and the employees have always gone above and beyond to help fix it. Only complaint, I wish the houseplant section was better. But hey nobody is perfect lol.”
“Great customer service and actual cashiers!! Thank you for taking care of your customers!! We were very happy to have found such friendly and helpful staff, clean store and good prices on what we needed.”
“Service excellent, selection outstanding and fair prices. I was only bothered by the amount of merchandise in the aisle made maneuvering my cart difficult. Was impressed when an employee followed me out to my car and help me load my merchandise, which I wouldn't have been able to do without him.”
“This is a Lowe's. Have you heard of Lowe's? Sure you have. It's like The Home Depot, but less orange and more blue. There really isn't much else to say. Once upon a time, every town had a local hardware store, and now we have this.”
“This is a Lowe's. Have you heard of Lowe's? Sure you have. It's like The Home Depot, but less orange and more blue. There really isn't much else to say. Once upon a time, every town had a local hardware store, and now we have this.”
“Needed a couple bolts for a project. Their Billy selection was huge and I had no idea where to begin. It took me about 25 mins to find the bolts I needed, but nobody came over to give me a hand. I didn't know what size it was or the thread pitch I needed. If somebody would've pointed out the jig with all the standard and metric bolts I would've been in and out in about 2 minutes. After my bolt adventure, the cashier was super friendly. I'll be back to get more stuff from here.”
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“Folks? I had a very good experience with this Ace hardware in Ohio...
First I'm in Baltimore... So this was all on the phone...
I was trying to find a Guide Bar for my late 90s pole Saw...
I was checking out a lot of different places online and on the phone so I called this one store but they didn't have it... BUT they recommended this Ace hardware as they could see the stock saying they had the part...
Sure enough I gave them a call and I talked with Carly and she was very nice and she checked it out and they had the part?...
she was also working with Debbie in the store... They were BUSY but they were still trying to help me and handle it ALL...
I didn't buy it right away and I hung up letting them know I may be calling them back...
So then I checked some other places but in all honesty the answers and the way they handled me on the phone at the other stores who also had the part was NOWHERE near as professional or as good as Carly and Debbie at this Ace hardware...
Also, What I noticed right away was how down to earth they BOTH was and the way they made me feel as if I was in the store with them similar to a local hardware store here where I live but yet they're in Ohio and on the phone..
So I hung up again.. but later called back asking more questions but still Didn't commit and do you know that every time I called they NEVER MADE ME FEEL LIKE I was BOTHERING THEM even though they were BUSY in the store helping other customers...
Needless to say I was very impressed ?...
Folks that's hard to find these days getting customer service like that especially with how they handled me and the courtesy they gave me helping me buy this part for my Saw..
So with that I of course bought the part from THIS Ace hardware on the phone...
The part fits perfect and works great and my saw is FIXED....
The part was a little hard to find but this Ace hardware had it ?... plus with the other stores a lot of times they said the part was in stock but it WASN'T after you call....
it was even harder trying to get GOOD customer service which I certainly received with Carly and Debbie at this Ace Hardware..
Carly and Debbie thank you? for all your customer service and your Knowledge with this Saw part...
It was very much appreciated and also the service you gave me actually making me feel as if I was in the store and I was dealing with a local hardware store here...
I'll certainly be doing business again with you and this Ace hardware store and appreciate all your kindness and hard work..
Thank you ??”