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May 2024 by mike don
Went in after remodeling was excited about being able to get a nice coffee and snack and some beer. I was filling my tank went in to see the new stuff decided to get some beer. Go to the counter and tge lady asks to see my ID I giggled because I am 59 years old. I showed her my id and she requested me to turn it over to scan my license, I politely declined and said no because there’s no other reason to scan my ID other than to track my purchases. No Thanks I won’t buy anything else there unless that policy changes… get a clue it’s no one’s business in tracking my purchases. Teach your employees how to read an ID. The lady said it’s a state law which is absolutely ridiculous a giant lie.
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January 2024 by Robin Sloppy
I add 6 gallons of gas after it shuts off because it fills my tank. Last Friday I filled up & couldn't add the extra 6 gallonsI live in PA. & Can get a full week till I return to Ohio so I'm done with them I'll use Lisbon BP & drive to Pa. By Blackhawk Road instead( I sell at Rogers every Friday.
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December 2023 by Earl Ballard
Bought an egg salad sandwich that tasted like nothing but straight mustard, the cashier was extremely friendly
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June 2023 by Victoria Saphore
I went in there to buy a pack of gum and the lady was so disrespectful and mean. She was making rude comments and yelling at me. Also I believe she is a manager, which is saying a lot. I will never be returning
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April 2023 by Jason Fighter
I’ve been staying at the hotel across the street and for days wanted to go to dutchess to try it out, and I can say I’ve never seen a worse work environment in my entire life, as I was making my way through the store I noticed the cashier was acting strange, but I’m not one to judge, on the other hand I find it weird to see the cashier nodding off on the register and counter, and I was approached with quite Ignorant behavior and seen she was having some trouble scanning my things. As she scanned my items she continued to drop my drinks and sandwich on the ground just to pick it up and put it in the bag, I asked her if I could get different cans, seeing they are extremely dented and shook up, she then replied I can’t do that, and I asked why not and she said I’m not allowed, meanwhile she mumbled all of this to me whilst having trouble opening her eyes. To sum it up I was fed up with the behavior took my things and left. I a-shored her I will not be coming back. If I didn’t know better this is a violation of Ohio law Rule: 3341 chapter 3341-5 stating drug free workplace and reasonable suspicion protocol policy’s I think this should be looked into, this place as seen by the people needs real change or it’s going down hill
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March 2023 by Nikki bash
Cashiers making fun of east palestine for what they are going through how dare you I pray you never go through anything like this in your life you should be. Ashamed of yourself and you couldn't pay me money to shop there ...I've worked in the gas station. Industry for many years and have never treated someone poorly or made fun of someone's tragedy ...
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January 2023 by Cassidy Lowen
Used to work here many years ago, still a go-to gas station whenever I'm out this way.
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December 2022 by Hunter Foley
Disrespectful employee on 12/15. Rude to customers and her demeanor screamed she hated being there. I came to this gas station because I had a gift card and she told me she couldn’t accept the gift card (which I knew was a lie), then she had to call her manager and was throwing her weight around like a toddler. She finally figured out a new component of her job and at the end of the day she forgot to give me my gift card back. If I could rate this stop 0 stars I would. Very rude employee.
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October 2022 by Brian
Both restrooms are "out of order".
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September 2022 by david slagle
Mean old lady with moles wouldn't sell me a beer without scanning my ID. I'm 51 years old and showed her the ID. She told me to take it out to scan it. I refused. There is no reason anyone needs to track my beer purchase.
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April 2021 by Jacob Lang
Went into the restroom and it smelled absolutely putrid. Lady at the counter was just as disgusting as the bathroom. Worse experience I have had at a gas station. And that is saying A LOT!
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April 2021 by Evan Gallo
Extremely rude lady behind the counter with dehumanizing comments shouted across the store
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August 2020 by Burt Michaels
The old lady that works nights needs to wear a bra and maybe smile once in a while or remember that without customers there is no job for her. Wow she is and always has been just a very unpleasant person. Good thing there are other stores to shop at
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February 2018 by Kristen R.
The Columbiana BP Duke and Duchess Gas Station is an alright option for gas and convenience items. If you just need gas, the prices are usually pretty good here. There are enough pumps that you do not really have to wait. I come here pretty often, and I have never had to wait for a pump yet. They also offer air for your tires, but you need to have a Duke and Duchess membership to get the air for free. You can sign up inside. The inside of the store is alright, but not one of the best gas station convenience stores. There are not very many options, as it is a really small store. There are basic snacks, drinks, and some convenience items, but that's about it. BP Duke and Duchess is definitely a good option for gas, but not so much anything else. I'd recommend coming here for sure if all you need is gas.
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July 2017 by Doug Baird
They had the best price for gas over the 4th of July weekend
