8AM - 9PM
4001 OH-128, Cleves“I always shop here when I'm on that side of town because of the high level of Customer Service, and how clean and well stocked they keep their Kroger. Obviously a direct result of "Top Notch Management ". On this trip, last Friday 11/13/20, I was in a big hurry, late for a Birthday party and needed awesome flower bouquet. Never used their floral shop before, and as much as Kroger is always my go to for just about every thing, I stopped by and told the kind lady behind the counter, exactly what I needed, and how much of a hurry I was in. I also told her that money was no object, and please keep in mind that this bouquet is for a VERY special lady's 90th Birthday. This was her response to me...... I can tell how important this is to you so why don't you go ahead and grab the few things in the store that you need, stop back here at the floral shop, when you are ready to check out...We will have your flowers ready for you. I thanked her, and 20 minutes later I returned. There on the counter was one of the most BEAUTIFUL BOUQUETS of flowers I have seen in a long time. Guess how much the charge was!??? $30.00. I would have paid twice that easily! She did not take advantage of me, and WOW ... I was so excited I stopped a manager on my way out, to tell him, and show him about the flowers. I regret that I didn't get a picture, very hectic day, but my experience will remain with me for a long time. Thank you Kroger in Cleves Ohio, Thank you Floral Ladies!!!@!”
“The store is well clean. Im able to find what im looking for , plus what I wasn't lol.The employees are wonderful and sweet. The u-scan is down has been for awhile. I don't mind though. I love talking with the cashier as they ring my things up. Other than that I have never had a problem.”
“Bought 3 packs os Splash flavored water and mistakenly left them under the cart. When I realized my mistake I rushed back but they were no longer on the cart. I went inside to check if someone brought them to Customer Service. One of managers (Red Vest) heard conversation with front end worker. She said “we’ll replace them for you-just go get them”. I was so surprised at this awesome Customer Service experience that I didn’t get her name. You know who you are so THANK YOU-YOU’RE AWESOME!!”
“I love Kroger’s go there all the time they have a good selection of stuff and I understand the whole quote. This item cost this much, but if you are a rewards member, it only cost this much“ idea because that’s just marketing. I also enjoy the fuel points arm and there again you know the gas is a little higher but you have these fuel points because you’re a valued customer let you know that makes sense and that makes people feel good, so anyway yeah I love Kroger’s”