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February 2024 by Ami Cohen
AVOID this place like the plague!!!I’m in a long-distance relationship and my partner decided to surprise me with flowers for Valentine’s Day via this place. The flowers were never delivered to my house despite getting a confirmation email that they were delivered, so my partner both sends an email and calls up the store to see what happened. They don’t answer the first call. On the second call, they said they would look into it and get it sorted by the end of the day, as apparently they use a third party service for deliveries (BIG red flag). The store never followed up, so my partner calls them again.On this third phone call, now they’re not listening anymore and giving a nasty attitude - demanding to see doorbell camera footage as proof. How can I have this proof when I never got the delivery in the first place??? I work from home so there’s no way I would have missed this. And even if I did somehow miss the delivery - this complete lack of accountability is astounding. And on top of that, to imply that my partner is lying? So unbelievably rude.Eventually my partner had to give up the fight and ask for a refund instead, and thankfully they agreed to at least that! But what an ordeal, though.Not only was it disappointing to never have received the Valentine’s flowers (even moreso for my partner than for me) - it was even more upsetting to learn of how terribly they treat their customers. I’ll be sure to let everyone I know to avoid using this place, unless they want to run the risk of having big events such as Valentine’s Day spoiled.
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February 2024 by chuck gamble
After issues with another local florist using bait and switch tactics I was very nervous using a local shop but Vics was fantastic.Flowers were beautiful and delivered promptly while also being a very fair price.
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February 2024 by Matt B.
I ordered flowers, chocolate, and a card to be delivered to my girlfriend's place on Valentine's Day, but a break was happening the week prior so I had to change where the order was being delivered. I did so an entire week in advance and they still delivered it to the original (her) address. Made a bad day worse. I wouldn't trust these people - I was extremely clear over the phone a week in advance about the change in delivery address.
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February 2024 by Anthony Castelli
Simply the best in Cleveland. Their prices are fair, delivery is insanely fast, and they genuinely care about the quality and consistency of their bouquets. Helped make my special lady's special day. Would highly recommend to anyone for any occasion. Thank you!
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December 2023 by Fred Skolaris
Never disappoints! I receeived flowers as a gift and was so impressed with the arrangement- I now use them to send to others. The response from "receivers" are always so positive. Keep up the good work. They always truly "listen" on how details. Linda
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November 2023 by Arianna Deadwyler
My daughter ordered a corsage for my son to take to his date for homecoming and this is horrible for $34 there are no roses in it and all of the flowers are very small it only has may 6 baby carnations on it I will not be returning to this shop again
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September 2023 by Daphne Ropka
Vic’s did an amazing job on my mom’s Birthday Floral arrangement! I’m exceedingly pleased and so was my mom! Thank You Vic’s! I will use you for all future orders!
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August 2023 by Joann W.
Kelly and her team were so kind & helpful. we placed a huge order with add-ons and the team worked with us every step of the way. the arrangements were beautiful & we are so grateful
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June 2023 by June Eilers
Flowers were beautiful but only lasted 4 days. I followed instructions. This pic was taken Wednesday morning. I received flowers Saturday.
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May 2023 by Ashia Gaines
They made my the corsage I ordered last minute and it was beautiful! They said maybe 3 or 4 but it was ready early for my sons prom!! Thank you very much and I will definitely come back!!!
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May 2023 by Jason Vasil
Ordered flowers for same day delivery at 11:30am. They called an hour later saying they "just got my order" and same day delivery was no longer possible and if they could deliver it the next day. No option for a refund or discount due to lack of same day delivery. I said tomorrow was fine, but then they weren't delivered until 5pm the next day.
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April 2023 by Haley Kukoleck
Beautiful flowers at a great price. Thank you!!
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March 2023 by Jen B.
I had ordered flowers for my best friend's funeral through the funeral home's website and my order was sent to Vic's. I had ordered a premium bouquet and not only were there not as many flowers as shown in the pictures, but the arrangement was delivered on a Friday for a Sunday funeral. So by the time the funeral started, the flowers were already drooping. Another individual also purchased the same bouquet as me, but they ordered the standard one. Theirs was prepared by a different florist and was much nicer than what I received. When I reached out to the store directly, I was yelled at and told they don't get paid enough for the flowers so I got what they were paid for. This is very unprofessional. I will never get flowers from here and will make sure that if I am ordering through a third party that they don't go through here. I have attached pictures, the first is what I ordered... the others are what I received.
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March 2023 by Valerie Thompkins
I highly recommend! I am over the moon impressed with the customer service I received. There was an issue accessing the complex for the delivery and Vic’s made multiple attempts to ensure the flowers were delivered. They even made a new arrangement after a failed delivery attempt. I appreciate their effort and consideration despite issues getting into the apartment complex. Thank you so much for your dedication!
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February 2023 by John Paul Jones
Very helpful, friendly and àttention to details. Considerate customer service and fine details on what is included options, sales, and any other factors in the cost.I appreciate the quality help and Service as reside in completely different state.THANKS YOU VIC'S
