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August 2024 by hello
Awful customer service. I have rented a PO Box at this location and received a small box in mail. A male clerk grabbed the box out of my hands and proceeded carrying it to the parking lot. Ignored my pleas to give my box back to me while saying, you will fall. The hell I will, I am a healthy grandma in mid 50's. I was embarrassed and humiliated. I hate this PO location and don't recommend it to anyone.
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June 2024 by Deanna Chavis2
Packages are never delivered, & lost staff & supervisor states it’s not their job to help you find your mail or packages they took back to the station. 40 + minutes waiting for a supervisor to assess the situation, when she finally comes to the window she says “ oh your carrier girl doesn’t like delivering your packages” then says hold on I’ll be back, waited another 40+ minutes for her to return & she never did. Staff just stood there talking about customers & what they looked like. I finally got frustrated & left! Called the customer service center & a nice lady open a missing package ticket to further investigate. This place is HORRIBLE MANAGEMENT NEEDS TO INTERVENE!!
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September 2023 by Steven Guyton
Have not received mail in over 8 days. Community mail box is broken. Richmond Heights Post Office has no idea when we will receive mail. This is unacceptable.
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August 2023 by Debra Drobnick
Awesome service when coordinating a mail hold.
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April 2023 by R.J. Johnson
Stood in line only one person at the window then was told they are not accepting credit cards and their system is down and can only accept cash only. There should be a sign posted on the door to state this before we waste time standing in line.
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February 2023 by Dawn Hairston
Horrible experience period Don t want to take responsibility but taken my $$ & say basically ohh well clearly i paid for priority freaking mail wasnt delivered lost sum dang place all my identification in the documents sent & was told to get refunded as i should well Ms Sherry seems to think diffrent i will call her superiors that is insane proof of purchase she just goes about her day staff rude as hxx. They met the right one filing a complaint on them & yelp for reviews & postal inspectors to clear up this Lie i will be calling again today !!! Richmond Hgts count your Days!!!!
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December 2022 by AN AN
Bad customer service. They will make you buy tape to put the label on the package.Don’t understand why even hire people when you can’t help customer.
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July 2022 by Agatha
The staff work at their own pace. Instead of being ready to open at 8:30, they are just setting up. They take their good old time and do not care if there is a line. I think there's an arrogance because of what they believe is job security. They do not realize that with enough complaints, that could change quickly!!!
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May 2022 by Nick Valko
ZERO STARS, VERY RUDE EMPLOYEES. REFUSE TO DO ANY WORK.NOBODY WAS IN THERE, THEY MADE ME USE THE SELF SERVICE KIOSK BECAUSE THEY DIDN'T WANT TO SCAN ANY ITEMS.
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April 2022 by Cody Greathouse
Would not accept my EDDM mailers even though I have used them before. Based on prior reviews it seems as if they would not be mailed out anyways.
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March 2022 by Tom Dattilo
Awful, likely racist, reviews — one calling it “ghetto”… completely unacceptable. This place is great, with great people! I wish I could provide the man’s name who helped me, but it’s not on my receipt. “Clerk #25,” if that helps. Don’t blame this specific store for the overall shortcomings of the government / USPS!
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February 2022 by She Hawk
If I could give negative stars I would! This station above and beyond ghetto! I am a postal worker so I know what the standards are for the staff and this station is well below average! The clerks weren't in uniform, both clerk the young man and female both had airpods in as if they were on the phone or listening to music and the supervisor was very rude and unprofessional.
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January 2022 by Nicole Kirch
Woman at the front desk around 5pm on 1/13/22 was so kind and helpful while trying to send out work related documents. Every time I’ve been here so far has been a good experience.
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November 2021 by Elena Newman
Staff is unprofessional and rude!!!
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August 2021 by Michael Kruse
They are super friendly and u never have to wait!!!
