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August 2024 by Carl Swartz
Large spacious rooms with great views.
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August 2024 by Robert Lafreniere
Nearby activities: Very close to little Italy, lots of restaurants and patios. Very nice area
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August 2024 by Krystal Szeszycki
We were here for a wedding & for the price you have to pay to stay here it is not up to par at all. It was like $700 for 2 nights, the $18 buffet breakfast you had to pay for, the bread was MOLDY, & the Greek yogurt was sour. Our lights by our bed didn't even work. We had multiple friends attending the wedding who couldn't get into their room, because they were unable to make room keys. Each time they wanted to get into their room they had to grab someone from the front desk to walk them up. If you're gonna pay that much for a hotel go somewhere else!
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August 2024 by Christopher Brandel
Housekeeping didn't come by during our 4 day stay even after we asked. No toilet paper in the room. Floor was cracked, uneven and floorboards were popping up from the floor.
Very noisy. You could hear the guests clearly in other rooms. Only 1 elevator was working for the entire 11 floor building. Overpriced by a mile.
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August 2024 by Robert Godes
Friendly staff good breakfast good location
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August 2024 by Brad Harken
It's not the best Hilton location. Rooms need some work. The parking lot was small and crowded. Would not stay again.
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August 2024 by Beth Robb
Not enough staff to handle rush. Elevators were down but the staff handled it very well.
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August 2024 by Tamara Smith
Fred and evening/late afternoon shuttle driver provided outstanding customer service.
Rooms: We're comfortable
Food & drinks: Breakfast was outstanding
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August 2024 by Jay lane
Front desk customer service is horrible. Only one working elevator, and doesn't seem like they care to fix it. The restaurant food was bland. They charge for parking and the simple breakfast. Almost forgot the ac sucked. They did have a fan for us to use but could care less that the ac didn't work well.
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July 2024 by Summer Pearce
Stayed for 10 days in a suite while accompanying a Cleveland Clinic patient. Still can't believe this is a Hilton.
Pros: Location and shuttle service.
Cons: Everything else - food, cleanliness, and customer service.
1. When it was available, the breakfast they charge for does not meet the basic standards of a free continental breakfast available in most hotels. We were given free passes for it upon check-in in lieu of parking passes, but it was not open during prime breakfast hours on several days of our stay with no advance notice, explanation, or signage. The one day it was open and we could partake, was our last; the hot food tasted terrible and there was very little selection of grab and go items.
2. This is an old hotel so we didn't have pristine expectations, but this was by far the dirtiest hotel I've ever stayed in. Upon checking in, the extra sheets we pulled out to use on the couch (we didn't want to sit directly on it!) had dried stains on them, there was a layer of dust and crud on the floor and windows, and the room smelled musty. Over our stay of 10 days, housekeeping never swept our floors, changed our bedding, wiped down, or provided new glassware. They only provided new towels and took out the trash.
3. Staff was discourteous, disrespectful, and barely acknowledged us unless they had to. When booking, we were assured several times it would be no problem extending our stay with day-of notice, but, when the time came to extend, the front desk rep told us they had no rooms available (we hated to stay any longer than necessary, but it was the closest option at the cheapest rate). After expressing our shock, he then told us they did have a room available. Then told us he would put us in another room on our current floor - indicating he did, in fact, have multiple rooms available. He told us to pack our things and call down when we were ready to switch rooms, to which we told him it would only take us a few minutes. We rushed to pack (we needed to get to the hospital ASAP) and called down as instructed, but he then told us to hold-tight as housekeeping had not yet arrived so no rooms were yet available - but that we needed to be out of our current room by check-out (...so why did he send us up to our room to pack for a room switch?). After waiting for almost two hours to switch rooms and no progress, we felt so disrespected after this runaround that we checked out. The man wordlessly handed us our receipt - no apology or even a simple thank you for staying.
The Holiday Inn on the Cleveland Clinic campus took us in immediately hours before standard check-in and were warm and gracious. The hotel is comparable in price, immaculately clean, and is all-around fantastic. We wish we would have avoided Tudor Arms entirely and stayed here the duration of our stay.
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July 2024 by Marwa Maki
Nice location within walking distance from UH and surrounding attractions. Room was spacious with gorgeous views of the city and sunset from the top. Parking available if you have a vehicle.
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July 2024 by Spiros Manolatos
Nearby activities: Next to Cleveland Clinic.
Noteworthy details: Looks like a tower :D
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July 2024 by Norman Alvis
Nice hotel. Under construction but not very noticeable. Good food at Restaurant.
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July 2024 by Jim Long
I would have been happier sleeping in my car than in this disgusting hole of a hotel. Dirty tiny bathroom and old outdated worn out room with ripped headboards and broken A/C units. Never again guaranteed.
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July 2024 by Maarten
Exciting hotel with a thrilling (mobster) history. Rooms are great. Don't expect too much from the hotel bar/restaurant.
