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November 2023 by Megan Levy
I was recommended this vet. The pricing is very reasonable. But the staff is where I want to go somewhere else. The vet is amazing. She explains and is very friendly, but the front staff and the vets assistant are just rude. They make comments or faces that make you feel unwelcome.
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November 2023 by Estella Lyons
I'm new to this city & needed to be closer for help for my 2 pets. Dr Soto GrayTook us in & was very kind. Rudy has since passed away & Pixie is doing well w her skin issues. BEST care ever.
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September 2023 by Tara Cook
This used to be a great place to take your pets until Dr. Cross retired and the practice was bought by Dr. Soda Gray. My poor cat has suffered from diabetes for the past two years. I called recently because I could tell he was at the end of his road and was hoping to get some information on my options. They informed me that they are VERY busy and could see him in two weeks. I told them I don't think he'll still be with us in two weeks. And he's not. He passed and it was very painful to watch that happen over the course of almost a week. Is that the compassionate care you are talking about? I could go on and on with more stories of their lack of care and compassion. Dr. Cross was very compassionate and you could tell it wasn't about the money to him, he cared for the pets AND their owners. That is not the case anymore. I would never recommend this place or Dr. Soda Gray to anyone.
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August 2023 by Megan Thomas
Dr. Soda Gray is the best veterinarian I've been blessed to meet to care for my pets. I've had my dog for a long time, she's almost 13! And we've moved all over the place over the last few years between school, jobs, family needs, etc. So I've had to take my doggo to quite a few different clinics as I am very attentive to keeping up with her care. Dr. Soda Gray is knowledgeable, friendly, and really cares about my baby. And now that we've welcomed 2 kitties to the family, she helps us keep them healthy too Also the technicians/staff are very helpful! Even with how busy they usually are, they never make me feel rushed or unwelcome. So thankful I've found this place.
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June 2023 by Kimell McCristall
I've been with Southwest animal hospital for many years. From the very beginning they've been with me through some really tough times. If you're looking for a compassionate and competent vet this is the place to go. I'm very picky about who would handle my dogs. My confidence grows with this animal hospital.
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June 2023 by Lyn Harshman
Dr Soda very kind direct. Her staff are equally nice. She knew what was going with my dog Coco and now Coco is not itching and a very happy dog. I had taken Coco somewhere else first and did not correct Coco’s scratching. Dr Soda knew immediately. I thank you very much from me and Coco.
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June 2023 by cynthia p
I've been taking both of my dogs to this location since I relocated to Cleveland last July 2022. The care they have received has been fine. The veterinarian is very knowledgeable. The staff could be a little friendlier. There might be two or three staff members at the desk who neglect greet you. Hardly any personal interaction with the staff. A little more friendliness on their part would be welcome after all I have chosen this veterinarian and chosen to spend my money and and trust my dog to their care.
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March 2023 by Jeanna W.
They refused to see my dog who had been going there his entire life. He passed shortly afterward. Since Dr Cross has retired there is no compassion in that office. I guess the vet sets the mood.
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March 2023 by Tom Rounds
Very happy with the addition of Dr. Soda Gray! Her expertise, kindness and professionalism are welcome. We were previous clients but left because of an issue, we are thrilled to be back with the update of a new doctor to take care of our Skyy and Tito's.
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March 2023 by Martin Tokay
So very glad we found Dr. Gray at Southwest Animal Hospital. Dr. Gray and her staff were so caring and professional. We feel, with the utmost of confidence, that our fur baby Roxie is in great hands. Thank you all.
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March 2023 by Lyn H.
First they are all extremely nice and caring. I took my dog to another local pet hospital but they did not take the times and talk w me regarding my dog's issue. after one visit my dog has no more scratching. we had to change her dog food. The kindness and time Dr took nailed My Coco's issue. Thank you again.
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January 2023 by Jenn Altemus
I absolutely love Dr. Soda Grey and she had been very sweet and caring to both our girls, that being said the policies surrounding certain situations need amendments.During this past week alone I have spent over $800 on both my girls. I paid at time of service as required. After just having vaccines on Wednesday one of my girls is having issues again and I called to make an appointment. I advised verbally on the call that there is no way I could make payment until my next paycheck, as I have already spent a large amount and personally have no funds for even myself until then.The representative offended me an appointment on my next pay day.... so, my dog shall have to suffer for a solid week because I am financially spent after already spending all my available funds at the vets office?!A little compassion and caring for your fur patient parents would go a long way.I understand the need for payment in advance policies, but likewise some understanding to a pet parent who has paid such a recent large sum should also be taken into account.
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December 2022 by Justin Krocek
Dr. Soda Gray and the entire team at Southwest are fantastic. Our dog Lofton is treated with the exact care, kindness, expertise, and love you would want a member of your family treated. Ongoing care/appointment recommendations are communicated clearly and scheduled by the staff, so I really just have to respond to their reminder/confirmation calls when it's time to take Lofton in to be seen. Prescriptions are filled quickly when needed and, most importantly, Dr. Soda Gray takes the time to explain how meds/care are to be administered, why they're needed, and does so in a manner that reflects how much she cares for her clients.We have recommended Southwest Animal Clinic to all of our friends and family and will continue to do so.From pricing to level of compassionate care and everything in between, I could not recommend Dr. Soda Gray and the team at Southwest more.
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December 2022 by Nancy Boehm
They have friendly caring staff and the Dr. was wonderful. Reasonable pricing is nice as well.
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November 2022 by Riss Max
Just want to make people aware that this place is monetizing on appointments. I scheduled an appointment a month in advance and when the day for my appointment came i received a call saying that i am scheduled at 5 and my dog is due for a shot.I did not think anything of it until she mentioned my dog was a current patient which this would have been her first visit so i mentioned that my dog was a new patient. Had that not been mentioned i may have had a shot given to my dog that wasnt due!She then tells me my appointment was cancelled because i did not answer the phone when they called the day before.I rescheduled for friday and had an unprecedented emergency so i called to reschedule and was told i have to pay 50 dollars thats nonrefundable.Just want to make everyone aware that if money is this places priority im not sure how an animal would be treated and how truthful any diagnosis would be.
