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November 2023 by edexter311
My car was broken into on a Wednesday morning and by Friday they had my window fixed and had my car good as new! Everyone was very friendly and kind. The hyundai dealership tried to charge me 150$ to put steering column cover on, they did in 10 minutes free of charge. Good people.
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November 2023 by Jesse
I did not hire this company for any of their services, but I am giving them 5 stars because of a great conversation that I had with one of their employees - Matt.You see, I've been hunting for a used vehicle for a couple months now. Unfortunately, I am VERY picky and want something very specific, so it's been a difficult process. It has caused me to expand my search nationwide.I found a vehicle that just so happens to be near me, but it's not the color I want. I emailed Shaker Quality Auto Body to ask for a "rough" ballpark estimate of what it would cost to paint the vehicle the color I want.They not only told me an estimate - they also gave a bunch of unsolicited advice for my search! They told me to look out for people covering up rust, and even which states tend to have the highest quality used vehicles.I did not expect such useful and helpful information from a company that I didn't even hire. It's so refreshing to meet good, honest, and kind people at businesses like this.5 stars from me just for the excellent customer service and kindness. Thank you, Matt!
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October 2023 by Carey Skinner Moss
I don't normally write reviews for anything, but my experiences at Shaker Quality have been so incredibly amazing, I am finding every website where they're listed to sing their praises.I mean it when I say ***you can trust these guys.*** Seriously. If you need multiple repairs, they'll tell you which ones are a priority/safety issue and which ones can wait. If they do a repair and the part ends up being defective or there's an installation issue, they'll make it right—for free.They also get you in the shop fast AND get the work done quickly. They're responsive and communicative. They don't try to sneak things by you, convince you to get extra work done or do any work without your explicit permission.Bill gives it to me straight and it's like talking to my dad in the best possible way. He doesn't talk down to you and he's patient. He just lays it all out and is truly honest about what you do and don't need.It makes such a difference when you find a mechanic you can trust. This is it. I'll keep coming back!!!Services: Air & cabin filter replacement
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October 2023 by Justin Middleton
Can't recommend this shop enough. Got me in quickly to get my lift gate replaced, were done exactly when they said they would be, and tossed in a windshield wiper hose repair for free. Super friendly and communicative, too.Service: Body & Trim
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October 2023 by Carey S.
I don't normally write reviews for anything, but my experiences at Shaker Quality have been so incredibly amazing, I am finding every website where they're listed to sing their praises.I mean it when I say ***you can trust these guys.*** Seriously. If you need multiple repairs, they'll tell you which ones are a priority/safety issue and which ones can wait. If they do a repair and the part ends up being defective or there's an installation issue, they'll make it right--for free.They also get you in the shop fast AND get the work done quickly. They're responsive and communicative. They don't try to sneak things by you, convince you to get extra work done or do any work without your explicit permission.Bill gives it to me straight and it's like talking to my dad in the best possible way. He doesn't talk down to you and he's patient. He just lays it all out and is truly honest about what you do and don't need.It makes such a difference when you find a mechanic you can trust. This is it. I'll keep coming back!!!
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September 2023 by Dead Already
Had to have some body work done on a 2012 Ford Fusion that was hit in a “No Fault State”. Because of that I was going to pay out of pocket. I loved the quote. Little surprised I had to wait almost 2 months to get it in for the service but I guess people like the work. While in, it took an extra day because a dealer sent the wrong part. They apologized profusely, it happens. When I got the car, it looked GREAT, inside & out. Five Stars ⭐️ from me.
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August 2023 by Leslie Shih
Best car service shop ever! I stopped by without appointment in a Friday morning after a road accident and Bill was very helpful and suggested I come by later 3pm as the shop is extremely busy (for good reason). Upon my return he appointed a mechanic to quickly solve my engine cover issue and I was off to go in 20’! Can’t thank them enough for the quick response at very reasonable service charge.
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August 2023 by Chad Lang
Matt with Shaker Quality Auto was fantastic! We are from West Palm Beach, Fl. and needed to find a great shop to take care of a client of ours in the Cleveland, Oh. area, and Shaker Quality Auto did a wonderful job ensuring the highest care was brought to our client, and to the repairs on their vehicle. Doing business with a company that you don't know can be a challenge, but Matt, and the team at Shaker made that part the easiest part of the process. We are very thankful for the incredible work, professionalism, and care given with this situation. We would highly recommend Shaker Quality Auto for all your body shop needs in the Cleveland area!Services: Painting
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July 2023 by Cristina C.
I had a flat tire they responded immediately, were efficient, and were professional in their help to fix my tire.
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July 2023 by Maria Arza
They were quick, friendly, knowledgeable and their prices were fair. I was told by a dealership that I had to replace an entire panel bc the clips were missing. Shaker Quality Auto Body, replaced the clips and saved me $400, the cost of the panel. Honesty is greatly appreciated. Thank you!!
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July 2023 by akitazoe
Replaced to rear spring coils well within 2 hours of dropping of vehicle provided a loaner so I could finish my daily runs. Politely told me I could pick up my car anytime before 6:00. I have a feeling this is the norm for this establishment! Bravo! Shaker Quality Auto Body! Bravo!Services: Steering & suspension repair
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July 2023 by Michelle Way
Quality work and awesome customer service. They had my Kia fixed in 3 days after being stolen. Thanks Matt and crew!
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July 2023 by Grant Jamison
Excellent service! I just got my car back on Friday and I am super happy with the work they did! Everyone I spoke too was super friendly as well! They also cleaned out my car, which I appreciate so much. I recommend this shop to anyone who is looking to get repairs for their vehicle. :)Services: Painting
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June 2023 by Angie S
Just picked my car up and immediately had to leave a review. This auto body shop was recommended to me based on my location through my insurance, and I’m so glad they did!Every person I was in contact with was very professional and kind. They made the repair process easy and delivered on the timeline I was quoted for repair. They are even handling the return of my rental car for me.My car was given back to me clean inside and out! Don’t think I’ve ever gotten as good a service coming out of my dealership.Cannot recommend this place highly enough!Services: General repairs & maintenance
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May 2023 by Kelly O.
Great work, quick, fair pricing! I'm very happy with the services they provided on my Chevy Trax this week. Extra bonus that they're a small local family owned business in the Larchmere community! I'm so lucky to have them just up the street and will continue to use them for my car needs!
