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June 2024 by Katrina Travis
On May 21, 2024 my car was repossessed from my home. This company did the repossession and never reported it to the correct authorities or to my lending company. When I went to get my property, I had items missing such as a Nintendo switch and some money. I had to go online and file a complaint. Over a week later then I hear back from a complaint officer named Marc who said they didn’t inventory it so it wasn’t there after I explained it was under the seats. I have not had help getting my items back at all.
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May 2024 by Ferris Balog
Great service.
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April 2024 by Justin White
They waited till 1 in the morning to get my car and they dragged it out of my driveway woke me my wife and my three kids up I had the conformation number where I paid it and all they said was I should of paid my bills I told them why wouldn’t I make my payments when my car almost paid off this place is a joke the place looks like it should be in the hill has eye ran down it seem like they don’t know how to run a business unless you use the website there was a miscommunication between my finance company and i and they couldn’t do it during normal business hours so we could straighten it out with the finance company they wouldn’t give me there names the dude with glasses was unprofessional and talking down on people and acting like there better I don’t care if they have a job to do or not if they have a job they should be more professional about it.
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March 2024 by Rebah W-B
No one is available to speak with, the website is not allowing me to make an appointment date, the fees are not disclosed and the fee for going to get a work badge out of the vehicle is $50, I believe they are not accessible so that they can charge a daily fee. I was trying to retrieve the vehicle yesterday but no one was available ALL DAY!!
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March 2024 by Kevin Harris
Got to love how it's impossible to actually speak with anyone over the phone and it's completely absurd that they charge you to get your own stuff out of the car
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February 2024 by Chani Tyler
The professionalism of this place is easily -100. They require you to make an appointment and don’t come to help you what’s so ever. They will watch you on a camera and not one person offers to help or aid in assistance. I had to literally call Cleveland police for someone to finally come up and help me after watching me on the cameras for over TWENTY minutes!!!!! And did I mention the place is filthy?
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December 2023 by JEM
I don't like how I am not able to get my belongings from the vehicle in a timely manner. I have my children's carseats and all of my money and ID cards in there. I have to wait the whole weekend to schedule an appointment. I know they won't get everything out of my car either. That was my family car. Diaper bag, diapers, baby clothes, work bag, grocery, and everything are inside. Keep the car, but let me come get my things as soon as I find out.
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November 2023 by Jameson Oquendo
Stolen amplifier 3000 W they have thieves
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November 2023 by Andrew Jones
On November 29th, around 1530 in Marion, Ohio one of your vehicles carrying a Chevy SVU cut me off on E Center Street while I was on my way to work, your driver swerved into my lane and almost hit me with the vehicle they were towing. The driver then gave me a dirty look, I had slammed on my brakes and went around them, they then proceeded to try to speed up to me.
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November 2023 by Hottroddaddy Designs
They are trash, garbage, what gives them the right to trash private property ? 10:30 pm last night they backed their garbage truck across my custom walkway, and lawn which had new main replaced by the city. All to repo the car nextdoor , he refused to leave after several requests and when I asked what he planned on doing about the grass he drove away. This bottom feeder is trash. Keep a eye they care about nothing and no one but the dollar.
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November 2023 by Bee R
Gutter people. It's taken over a decade to fix the damage they caused. 350$ crucifix taken out of car as well. They will answer for being dogs of the banks.
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September 2023 by Rhonda Davo
I thought the process was gonna be a bit crazy but Dave the owner and my husband have known each other for years, they happen to see each other as I was waiting for my car, just saying this owner Extremely great. Thank you Dave for the help with my process. Then there's Nella the beautiful lady behind the window that was the most super nice lady ever. She made my experience there so sweet and wonderful so thank you again Nella!!,
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June 2023 by Ericka Clark
Very nice lady at the desk with blonde hair very helpful only thing is once we got the car back it was still things inside so they don’t make sure u get all your property out it was small petty things but still they didn’t pack them with the rest of the property
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May 2023 by Tiffany Stanley
Drivers are careless! Almost ran Into me on the highway, flew passed me flipping me off, and then cut me off and slammed on his breaks and then almost ran into someone else. I requested a manager call me and nothing!
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April 2023 by Gilbert E Bandry
Cheyenne (at the King's Towing location in Perry) was wonderful. Very professional and pleasant to work. Even though we met under less than ideal circumstances she made the experience less painful and always greeted me with a smile. Cheyenne is single-handedly responsible for changing my biased opinion of "repo men."Thank you,G. Erwin Bandry21 April 2023