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February 2024 by Jack Thorne
Great price. Quick turn around. Glad I found Quest to repair instead of ordering all new rims for 5x price.
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February 2024 by lucas bregitzer
They did a beautiful job in my wheel.
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February 2024 by Martin Murray
Repaired our wheel faster than expected. Thank you. Will use you again if the need arises.
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February 2024 by Catherine Dahlem
From the very first phone call, I was treated with great care and understanding by Christine. My tire was completely flat because of a bent rim. I left my car with QUEST with total confidence. I am a totally satisfied customer! If anybody has a continual slow leak, don’t wait until your tire goes flat. Go to QUEST Rim for peace of mind.
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February 2024 by Ken Chambers III (Serve & Finesse Studios)
Unbelievable customer service, truly a blessing to work with
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January 2024 by Candice B
I took my 2022 BMW 8 series to Quest rim. I purchased the car from out of state with 14k miles on it. It had a noticeable vibration when I got it, which I knew was wrong considering my previous 6 series was the smoothest driving car I had ever had. You can imagine how pissed off I was it had any vibration with those few miles. The car has the 20 inch rims with the staggered tire size 245/35-20 and 275/30-20. I took it to BMW since it's still under warranty. BMW told me the 3 of the rims were bent, and they tried to balance out the vibration. It did not work and made the vibration worse. I was referred to quest rim by a local tire shop. Quest rim provided me the BEST customer service I have ever had at any car repair shop. From my first phone call with them to the time I picked up the car, they were so polite and patient. I received better customer service at Quest Rim than I have ever received at any BMW dealership I've visited, which is saying a lot since BMW is usually quite good to their customers in my experience. I am a 40 year old woman, and they did not treat me any differently than I think they would a man. They checked all the rims for straightness. I had them straighten the 3 bent rims and fix some curb rash on 3 of the rims. They walked me through all the options of how they could go about fixing the cosmetic issues including remachining the whole rim surface, repainting the whole rim, or just touch up on the area with the blemish. They even had a display in their shop with about 15-20 different rims that showed examples of what to expect from each rim refinishing option. I opted for the touch up because my defects were on the small side. My car had summer tires on it, and I needed to put all season tires on it since it's my daily driver. Quest rim doesn't sell tires and informed me that their customers frequently will have new tires shipped there for them to mount. I had them mount and balance all season tires I purchased from a well known online tire retail website. When I selected all my services, they gave me the quote. All the pricing was up front, and my final bill was exactly what they said it would. I did not feel I was overcharged and thought the pricing was fair. For the touch up and straightening of the 3 rims and mounting and balancing the 4 new tires, it was just over $1000 out the door, which is WAY cheaper than buying new BMW rims. The tires, of course, were not included in that price because I purchased them online. I dropped the car off on a Monday at the end of the day. I believe my tires were delivered to them on either Tues or Weds, and the car was ready on Thursday to pick up. I highly recommend Quest rim. Most people who are paying to have their rims repaired have nice cars that they care about, like me. Even though the shop is not located in a high class suburb, you do not have to worry about your car because they store all the cars being repaired in the shop from what I can tell. I love my car, and this gave me a lot of assurance in leaving it there. Now that I have it back, the car is exactly as it should be. It drives like it's on a cloud, and the vibrations are completely gone. I can't even tell where they repaired the cosmetic defects. If you're considering having your rims repaired, go there! Thank you very much Quest Rim!
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January 2024 by Jamie Russell
Would absolutely recommend this place!!
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January 2024 by Douglas Brown
Quickly gave the estimate and clearly laid out what needed to be done
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January 2024 by Jovan Victor
Fixed my rim that had a crack in it and did an amazing job.
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January 2024 by Andrea
This is the second time I have had to take my rim to them. The first was curb rash, the second was a very damaged scratched bent rim from a lovely pot hole. They do fantastic work! I am very picky about my car… and the rims are what make it look so nice! My rims both looked brand new after their work! I highly recommend them!! All the staff is kind and helpful!! I assure you, you will have a pleasant experience!!!2018 Lexus F-sport
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January 2024 by Peter Bunevich
Great people and great service
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January 2024 by Brent Johnson
Quest Rim always does a great job on my vehicles!
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January 2024 by Gerard Mikus
These guys are one of the most customer service oriented organizations I’ve dealt with in a long time. First off, you can call and immediately talk to a person and get answers immediately. They are really knowledgeable.I recently installed winter tires on the car, which they had to remove remount and rebalance. The car is running smoother than it did when I brought it into them.Highly recommend themGerard
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January 2024 by King Noble
Great service excellent work highly recommended. My rim was done in no time.
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December 2023 by Steve Salvo
Professional. Did a great job and a fair price. Very happy