-
June 2024 by BrianB
We worked with a couple of kitchen designers and came up with a design we liked. We ordered the cabinets and they arrived on time. I unpacked them as instructed to check for damage. One of the large drawer base units had a drawer front that was really crooked. I emailed the warranty department and cc'd our salesman asking if there was a way to adjust that, or if I would have to remove and reattach the drawer front. I clearly stated there was no damage. The warranty lady responded by stating they reviewed my warranty claim and are going to deny it. That must be the standard answer. I responded that I never said anything about a claim and was just looking for advice. She then told me I would have to remove the drawer slides and reinstall them to straighten out the drawer. As I was installing the other cabinets, I saw that the drawer slides were actually adjustable(without using any tools) and that was all I had to do.
After I installed the wall cabinets, I realized that the door on the angled corner cabinet would hit the adjacent doors when opened. I didn't see a way to adjust the hinges to prevent that. We also purchased a spice drawer kit where I had to make my own drawer front. I emailed my salesman about the door issue and asked how I would get matching paint so I could spray the drawer front to match the cabinets. Never got a response. FYI-there were several other doors that ended up having the same issue. I ended up emailing the cabinet manufacturer(JSI) and there support was great. Within 15 minutes I had the part number of the hinge restrictors to order on Amazon, and the Sherwin Williams paint code to get the matching paint at my local store.
We did our peninsula in a different color, so had to use a different manufacturer than the other cabinets. In a couple of areas we had to use wall cabinets as base cabinets and I had to build my own bases. This worked fine for the JSI cabinets, but the other manufacturer made the wall cabinet face frames 1/2" shorter than their base cabinet face frames. I didn't realize this until I was installing them, and the countertop people were coming the next day to measure. Somehow fixing this would have been a long delay for sure, so we are just living with it. Luckily it isn't in a very noticeable area.
Bottom line is that the design was good, cabinet quality was decent, but after-sale support was non-existent.
-
June 2024 by Charles McNeeley
Adam was so professional and helpful. Every call was returned
-
June 2024 by Hala Al Suqi
Thank you Northeast Factory for having the mattress of my dreams for the best price. Special shoutout to Adam for helping us out and answering all our questions!
-
June 2024 by Jeffrey Beatty
Good quality and pricing. Also very knowledgeable staff.
-
June 2024 by Christina Carroll
Not only was the price of the bedroom set phenomenal but the incredible service I received from Ashley made my experience fantastic! I will be back and highly recommend Northeast Factory!
-
June 2024 by Ashley Figula
We went in looking for a mattress and bedroom set after looking at some big box stores and being utterly harassed at those stores. As soon as we walked in, we weren't bombarded with a bunch of salespeople. We ran into Ian who smiled at us, asked if we needed help finding anything, and the rest is history. We told him what we were looking for and he lead us to the mattresses and showed us some that were very similar to the name brands we were looking at. Unlike the other stores, he started off at a medium price point instead of the highest like the others. He gave us his opinion and his reviews on some of them then walked away to let us talk and browse and try. It. Was. Amazing. He brought us his card as we were walking around looking at other stuff with the price he could sell it for. We asked if he had a certain bed frame/set in a different color and he immediately reached out to the supplier. We ended up seeing a set we loved more in the color we wanted. We walked out of there with a new mattress and bedroom set being delivered in a few weeks and set up without being frazzled or harassed or made to feel like we HAD to get it right now. Ian was pleasant, easy to talk to, and extremely knowledgeable about the products. We inquired about other services and he happily answered those also. We will be checking out northeast factory direct first from now on! Thanks Ian!
-
June 2024 by Samira Haj
Exceptional customer service! Very knowledgeable on products! Definitely will be coming back!
-
June 2024 by Robert Lapinski
Very nice staff.
-
June 2024 by Kailey Barnett
We got our sectional from here and loved it. We were told we get a 5 year warranty with the purchase. During that time period the motor in one of the recliner seats went out. We reached out about our warranty and they did not honor it. Be warned. Great furniture, but won't honor the warranty. We have emails to prove it. I don't post a ton of reviews so I'm sad I had to leave a bad review :/
-
June 2024 by Yanique Wiggins
Excellent customer service! Tom did an excellent jobs with providing price and product availability. There was a level of ease and comfort that I felt while he was assisting me. I appreciate it.
-
June 2024 by Talon Basiewicz
Great!
-
June 2024 by Diane Truhlar
As usual we had the most amazing experience with the Store on W140th St in Cleveland, Ohio. We are returning customers and I wish I could remember our sales rep name but he provided the best service and we got quality furniture at a great price. I will always recommend this place.
-
June 2024 by Sheila Witherington
Ashley was great! She answered all of our questions and was very helpful!
-
June 2024 by kelly branzel
Ian was so patient with us and helping us with our options! Thank you!
-
June 2024 by Perry Canning
Ian was very professional and friendly. His knowledge of mattresses was great and he was able to steer us to the mattress that suited us. The warranty was awesome and Ian was very detailed about the specifics. He worked with us on the delivery , too.
I believe we made the right service and product choice.
