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November 2023 by Lisa H.
I cannot recommend this place for repairs or service of any kind. My son who is in college and not very knowledgeable about negotiating the world of auto repairs had his car towed there due to the fact that he had a broken brake line and was unable to drive the car. When he called they told him they could fix the issue, and as it was a Saturday, and he needed his car for work and school, he decided to give this place a chance, in spite of some of the negative reviews. While he waited, they did a once over on the car and advised him that he could probably use new struts. Mind you, that wasn't what he went in for, and he was not having issues with this. But, my son, not knowing that sometimes unscrupulous places work to upsell services agreed. He walked out of there with more than 800.00 of parts and services. We felt he was taken advantage of. Fast forward 1 week later, both of his wiper blade motors died at the same time. Quite odd.. He never had any issues before. He also noticed that his brakes didn't feel right. They felt spongy and he had to really push down to get the car to stop. His girlfriend's dad works out of town at an auto shop and they decided to take the car there for repairs. Turns out that when Nationwide replaced the break line they never bled the line of air. Putting my son at risk of an accident due to faulty breaks. He of course was charged and had to pay to have the other shop bleed the line and fill the brake fluid properly. I'm guessing they did something inadvertently to the wiper engines also, but I cannot prove this. It's just really odd that both wiper motors would suddenly die at once. Listen to the bad reviews here. This is not a competent or ethical place to take your car. Regardless of how bad you need the car repaired, I recommend you go elsewhere.
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November 2023 by David Allen
Just wanted to let everyone know that they quoted me a price and honored it even when the labor should of been much higher. Thank you for doing a great job and getting us back on the road..Service: Electrical repair
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November 2023 by Betti Haviland
These hacks will steal your money. DO NOT GO HERE!! They say they are under new ownership but the same low life owns the place. They stole 5000 from me. Everything they do called fixed is still broken. I wouldn't even take your car here for an oil change. Beware of this scammer mechanicServices: Transmission
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October 2023 by Emily Corts
I have taken my car there multiple times, for tires and brakes and they always get my car done in one day and I have not had any issues since. They kept the price doable and I was back on the road that day. Brad the owner is great!
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October 2023 by Kelly Donahue
I will never use this establishment again and advise anyone else to stay away. They replaced my brakes, all around, with old ones (or never even replaced). I went back twice, they denied hearing anything that I still heard. Then, they shut down. I reached out to the other location and was promised by Jake that he would make it right. I went back up when they reopened and met Jake. He wanted to make it right by offering me a discount on future repairs. TERRIBLE CUSTOMER SERVICE AND SERVICE!Service: Auto brake repair
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September 2023 by bob levkulich
I took my 1966 El Camino to Jake and the folks at Nationwide with a passenger door window that fell into the door. They were unable to find parts and decided to weld existing track back in place which worked beautifully! Hard to find someone to even take on a project like this and very pleased with Jake's professional approach and final solution. I will return with my vehicles, good job!
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June 2023 by Michael Dudeck
Needed new brakes and rotors. It came back worse then when I brought it in. Never got a call on what's taking so long. I would have to call them. After 2 weeks still not done. Not competent to do the job they are hired to do. It takes me 2 days to do the job that's taking them 2 plus weeks and I don't have all the tools and equipment that they have. The BBB will be getting a call from me.Service: Auto brake repair
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May 2023 by Chris trinkner
These people need to be reported to the BBB!!DO NOT USE THIS REPAIR FACILITYSister in law brought her car in for repairs, when she arrived to pick it up to her surprise the front end of the car is destroyed, fender dented, bumper ripped off and torn. They claim that they didn't do the damage but would be more than happy to repair it if SHE pays them... Really? Do not take your car here!!!
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February 2023 by Aaron Dallison
AVOID THIS BUSINESS AT ALL COSTS! I drove my vehicle here for a pre-winter checkup, and it left on a tow truck with a ruined cylinder head due to stripped spark plug threads. Complete incompetence! They refused to take responsibility for their ineptness, and even charged me the full amount for the checkup. I was told by the manager that I would most likely need a new engine, but they would be able to replace it at my cost. My engine didn't even have 100k yet! I can't even believe these hacks can sleep at night. All of this right before the holidays! Filed a claim with my insurance, and my vehicle was deemed A TOTAL LOSS!!!! These people seem to think they are not culpable for their incompetence, all the while gathering reviews from elderly folks who get their tires filled for free. Maybe they should just stick to filling air in tires, because they can't even change a spark plug without ruining a perfectly good vehicle.
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February 2023 by Anastasia Hawley
I get almost all of my work done there. They do an excellent job and are very personable.Services: Brakes
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January 2023 by richard peecook
During the latest ice age my thermostat was bad and I had no heat. Too cold to change outdoors I thought I could stop at any auto repair place and they could take care of it. Not a major fix. After going to about 20 different shops over a 3 day period from Middleburg Hts to Hinkley to Parma to Strongsville and on. I was told I would have to leave it. Schedule after the first of the year. I remember driving by Nationwide and thought, I may as well try them. I drove out and they were open. Walked in, they had about 3 people waiting. I explained my situation to Thomas and to my surprise and joy, he took my info and had my car in. No longer than 45 minutes later my car was done. He did mention other issues they found on the car and gave some quotes. He did not try and rip me off or upsell other things. He knows his stuff and I felt very comfortable speaking with him. I will recommend them to people I know!
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January 2023 by Katie Filigenzi
Two nice gentlemen just came to my house, removed my flat tire and took it back to the shop for inspection. They put air in the tire and returned to put it back on my car. The service was speedy, professional, informative and extremely appreciated. I cannot recommend this company enough. Thank you so much for your help!!Service: Tires
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January 2023 by Maura Crayton
Nationwide Car Care Center would not be a place that I'd recommend to other individuals. The manager lacks customer service skills and the care for being attentive to customers who are curious and trusting to the company. My car was first brought into the shop to fix a ball joint disconnection from my tire, and ended up back in the shop two more times due to the mistakes of the mechanics with my car. After the work being done on my vehicle was finished my car broke down in the middle of the road 15 minutes after leaving the shop. The manager failed to find a solution and showed the intentions of the car now being my problem. After my frustration kept arising I spoke with other customers and similar problems occurred. An incident happened where a customer rode off with their lug nuts not being tightened and their wheel completly falling off after leaving the shop. Small mistakes to the shop, are big unsafe mistakes to the customers. The manager shows his lack of care for this and that is scary. If you're looking for a safe and trusting place for the needs of yourself and your car, Look elsewhere!
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January 2023 by Dylan
This place is amazing I highly recommended !!fast service, good prices!! The person below me does not know what they are talking about, they where a bad customer yelling at the manger for no reason was there for the hole thing, great guys great service 100%Service: General repairs & maintenance
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December 2022 by M
Nationwide Car Care Center would not be a place that I'd recommend to other individuals. The manager lacks customer service skills and the care for being attentive to customers who are curious and trusting to the company. My car was first brought into the shop to fix a ball joint disconnection from my tire, and ended up back in the shop two more times due to the mistakes of the mechanics with my car. After the work being done on my vehicle was finished my car broke down in the middle of the road 15 minutes after leaving the shop. The manager failed to find a solution and showed the intentions of the car now being my problem. After my frustration kept arising I spoke with other customers and similar problems occurred. An incident happened where a customer rode off with their lug nuts not being tightened and their wheel completly falling off after leaving the shop. Small mistakes to the shop, are big unsafe mistakes to the customers. The manager shows his lack of care for this and that is scary. If you're looking for a safe and trusting place for the needs of yourself and your car, Look elsewhere!
