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October 2023 by Ryan Alcott
Great place to do business with! I absolutely love the customer service. I ordered a build without a power supply, and when I got it I could not get it to turn on. So I sent it back to them and they even paid for the shipping. When I got it back everything looked the same, so I didn't think that it was going to work. Well, it didn't. BUT, after double checking my modular power supply I found out that there are 2 plugs on it used to connect the 24 pin motherboard connector to. I plugged that in and she fired right up!! My mistake totally! Great company with good prices and great service. Darn that modular PS! lol
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August 2023 by Olaf Hoeller
I bought my custom system from Magic Micro Computers in 2018 and was originally happy with it. Throughout the purchase process Magic Micro Computers made a couple of suggestions, how to further improve the system. Upgraded the SSD and firewire card, added case cooling, upgraded CPU fan and other things. However, they failed to mention that the CPU wasn’t compatible with the 8-9th Generation Asus Z370 mainboard. Instead, they switched it to the compatible 6-7th Generation model without notifying me. However, they listed the Z370 on the invoice and charged accordingly. Now, years later, I bought a new, Windows 11 capable CPU. However, the new CPU isn’t compatible because Magic Micro Computers used a different mainboard during the built without letting me know. When I contacted them about the issue, they responded quickly and sent me a falsified invoice, that listed the 6-7th Generation mainboard present in my system. Only after I confronted them with the original sales documentation, they admitted that they put a different mainboard in my built. No matter how well intended the switch was, the fact that they didn’t notify me, invoiced me incorrectly, and upon discovery, falsified an invoice is upsetting and unacceptable. In their communication, they kept saying that they wanted to work toward a resolution but made no suggestion as to how nor offered any kind of compensation. I’m fed up with them, will return the CPU I just bought at my expense and upgrade to a new mainboard / CPU combo. I would advice any buyer to do a thorough check of what individual components are in their system versus what they were invoiced for.
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June 2023 by Rich P.
avoid these bastards at all costs - they are rude- ignorant andDO NOT HONOR THEIR 3 YEAR WARRANTY!!!!!!!!!!!!!!They liars sold me a computer with a memory stick they knew was faulty and then lied about it. filing a complaint with the Ohio dept of consumer affairs tomorrow. little wussy that runs the place wouldn't even talk to me on the phone unless I apologized for calling him a "name"you ain't heard nothin yet palps threatening to keep somebody's money and not ship their order is not only immoral it's ILLEGAL
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March 2023 by bradley barrett
I would rate this company more stars if I could. They sent me a great build of exactly how i wanted. Magic Micro contacted me directly during the assembly of the computer to point out some items that should be added that I did not think about when customizing the rig. Elena was very responsive with concerns I had after I had received my computer. Which they promptly remedied. They employ a great financing company for those who can take advantage of those with the credit. All in all, this was a great experience. I don't give out recommendations very often, but I would highly recommend Magic Micro.
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January 2023 by Steve Bourque
Rude, overpriced and ssd had been used for 6000 hours! Fraud russians. Do not bother when you can use cyberpower, ibuypower or omen. This is a local trashy mom and pop in Ohio
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December 2022 by Derick Adams
Just received my barebones system, I was very pleased with how it was packed and put together, looked very professional. Very happy with everything.
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December 2022 by Nate Grubb
Just received my new computer for my business through these folks, works great!!Overall I had an awesome experience!The folks doing the assembly did a great job, and the sales lady Elena was very helpful!I’ll be happy to come back in the future.
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November 2022 by Gabriel J
I've bought several computers from Magic Micro before, and have always been pleased. They allow for all kinds of options in selecting your computer and designing it to fit your needs, not the needs of the accountants at Dell. I was contacted promptly with the confirmation, and also a follow-up suggesting that in my combination I probably would want more fans in the case. While that might just be considered upselling, the recommendation made a lot of sense and was probably for my benefit. They built it quickly, and I had my new computer within ten days from the date I ordered it. Works like a charm, and I'm very happy with it. When I bought a computer from them previously that had an issue (I think the video card but it's been a long time), they fixed it promptly, at no charge to me. Recommended."
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November 2022 by Gabriel J
I've bought several computers from Magic Micro before, and have always been pleased. They allow for all kinds of options in selecting your computer and designing it to fit your needs, not the needs of the accountants at Dell. I was contacted promptly with the confirmation, and also a follow-up suggesting that in my combination I probably would want more fans in the case. While that might just be considered upselling, the recommendation made a lot of sense and was probably for my benefit. They built it quickly, and I had my new computer within ten days from the date I ordered it. Works like a charm, and I'm very happy with it. When I bought a computer from them previously that had an issue (I think the video card but it's been a long time), they fixed it promptly, at no charge to me. Recommended."
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June 2022 by topmoo
I do not know anyone who had a positive experience with Russians.This is a company that sells used and refurbished parts. Do not trust any of the positive reviews, they're all bought and paid for. Your parts will be out of date, your drives will be used previously (check the usage when it arrives) and the employees will berate you if you question their lack of knowledge in any way.I've never been treated worse, you'll be mocked, talked down to and most important treated with no care.Please stay away!
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March 2022 by Zack R.
I ordered a customized PC and it arrived in October. In December it would not display to any monitor. Emailing and calling MMC they suggested a swap of video cards, but that didn't work and it took another month for me to ship my card in before they would ship one back to me.So I had to send the whole computer back to them which cost $320.00 for UPS to package it and $1000 worth of insurance. Turns out a CPU chip was bad and they replaced it. Warranty covered all parts and labor BUT NOT shipping costs TO them. When I complained about this they said I should have asked for a shipping label from them. Never was anything suggested about a shipping label nor about insurance. And I only discovered what was actually wrong by emailing the tech support. No paperwork came with the returned computer.I have bought a PC from MMC before and never had this kind of problem or need to ship back. They are very unhelpful when it comes to the details of trying to fix something.
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February 2022 by Jonathan S
I had an excellent experience recently with respect to my purchase of a bare bones system from Magic Micro recently. Elena, my advisor, was fantastic from start to finish! Thank you, Elena!
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November 2021 by Roger Crosley
I purchased a Magic Micro Intel I9 about 2 1/2 years ago to power my graphic intensive golf simulator. My Magic Micro has been a work horse with zero down time. I attempted to make some BIOS adjustment and things got a little sideways. Magic Micro Tech Support got me back on track in less than 24hrs.My PC purchase has been one I DO NOT regret. If you are looking for a fair priced, reliable machine to power your needs, Magic Micro is the way to go!Thanks Magic Micro!Roger C.Albuquerque, NM
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September 2021 by Cynthia Lumsden
Great service and a fantastic computer! Thank You! ❤️
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May 2021 by Alex M
I couldn't ask for a better machine for the price spent. I mean, this thing is absolutely great. I've recently ordered a new rig, and the only complaint was due to circumstances outside of Magic Micro hands (shipping took longer due to the pandemic) I honestly don't know if I could have got a better pc for the money custom-built, stress tested, While waiting for my computer to be built, they kept me updated on my order and where they were at throughout the whole process.
