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September 2024 by Shaun Yasaki
Smells great inside
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August 2024 by Sal Sidoti
Remember me? The guy with the flat tire off the rim? NO SERVICE just interaction. I pulled into his lot to see if they could fix my tire and right away got the we dont fix tires. The 1st gentleman was nice and was going to try to put air in the tire but it was now off the rim and not possible. I then proceeded to call a tow truck and the wait time was maybe 15 minutes. All of a sudden this person starts screaming at me to move the truck in the street as I am blocking his customers from getting in the lot. Simply not true. Tow truck on the way. He didn't care and I explained I was not moving the truck and damaging my aluminum rim. He persisted to run his mouth to the point I was about to stuff it with my fist. Luckily the tow truck came and he backed off for him. Problem is I find out he was the owner and very disrespectful, just rude and this guy me, will never be using their service. Keep in mind what you are dealing with if you do. In a person's time of need this is the last thing you need help would have been nice gesture. What he needed was an adjustment to his big mouth and hopefully this review will help you deal with the public a little more professional. Sad thing is, I owned a company with 68 vehicles and know what good customer service is about and what it can turn into businesswise. Good Luck!
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August 2024 by Stephen Halton
First time customer
I felt that they could have info me up front before working on my truck, the labor was high and a charge of 2.4 % because I paid with a credit card was over the top, first time allowing him to work on my truck a oil change, spark plugs, air, filter, oil filter $734.00, was extremely high when I tried to explain, he really didn’t want to listen. I told him who does a plugs without wires for a tune up. So I still got to get wires done. If I knew this I would have picked my truck up before he even started. He Didn’t seem to care. They may do good work but their communication was not good he said he called but you don’t work on a car until you get the okay from the customer.
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May 2024 by Demarea Daniels
They do great work. And he does not inflate prices on parts. His charge for labor is fair and Lincoln is very knowledgeable. I have taken my car there for years and don't plan on switching any time soon.
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April 2024 by Denice Delaney
Took my Jeep in excellent service clean place of business and the owner is very nice and professional if I need any more work done I will not hesitate to go back keep up the great work
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August 2023 by Brandon Pennick
I 100% trust these guys to do work on my vehicle. Lincoln took care of my car repair issues when everyone else gave me the runaround. I highly recommend them!
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June 2023 by George Newton
Excellent service ??
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February 2023 by Evelyn Swope
Excellent service, professional, love them!!
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September 2021 by Ray S
Convenient downtown location, reasonable cost. Mad Hatter doesn't try to squeeze you for money. Its refreshing to know there is an honest and skilled mechanic in the downtown Cleveland area.
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September 2021 by Charles Buckner
Friday morning 10 o'clock places not open, you say you opened from 8h AM until 5:00 p.m. no phone number on the building I look it up in the phonebook and the phone number is some recording talking about it on telemarketig here it is 12:50 p.m. and still haven't heard back from them yet
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July 2021 by Yesenia Ortega
Mr. Lincoln is honest and kind. His shop stays busy with loyal customers because of this. This is definitely your new mechanic if you are looking.
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July 2021 by Bubba F.
Honest mechanics, friendly service, convenient location for many, pricing seems fair. Would certainly go there again .
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March 2021 by Raymond Sako
Convenient downtown location, reasonable cost. Mad Hatter doesn't try to squeeze you for money. Its refreshing to know there is an honest and skilled mechanic in the downtown Cleveland area.
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January 2021 by Diane Gates
My husband gets lots of work done on his SUV there.
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November 2020 by Shelia Curran
I have been taking both my cars to Lincoln over the past 2 years. He has done an excellent job, never had an issue with any of his work and he is very honest with what needs to be done. I believe his prices are fair and he stands by his work.
