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March 2024 by Homer Turner
The accountants at Liberty tax did a splendid job and were very helpful and are very good and outstanding in their field of work. I will use them many times over again in the future.
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April 2023 by Eric Thomas
No one is answering the phone Goes to voicemail. I have left messages and also emails. No follow up from liberty tax.
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April 2023 by Jakson DeFranco
Rudest people I've ever met that deal with customers
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April 2023 by Jae Dee
Bad business. Wasted my time
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April 2023 by JD SR
Unprofessional, unorganized and straight up RUDE! After making me reschedule I finally get in for my appointment and when I stand up the lady yells at me to sit down! Waited well after my appointment time and then the rude person said she didn’t have time to do my taxes. The place smells of smoke and the woman was too big to stand up and greet customers or file paperwork! Liberty tax had my business for years and lost it just like that.
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February 2023 by Diamond Gregory
I’ve been filing with this particular location for over 6 years now and as long as Carrie is there I’ll continue filling with them. I don’t trust anyone to file my taxes other than them. I had a very bad experience letting someone file my taxes when I was younger and the lady did me dirty. My sister told me to come here and ask for Carrie, and I’ve been with them since. I don’t even live in Cleveland anymore and i refuse to file anywhere else. I’ve never had any major issues with them and if I did have an issue Carrie always made sure I was taken care of. I love the staff here they’re all very friendly and willing to help with any questions or concerns you may have. I try and refer anyone I know to them so if you’re in need of a good long lasting filing company go to them ask for Carrie and she’ll direct you to the next best person to file your taxes IF she can’t do them herself.
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February 2023 by Diamond McLeroy
I’ve been filing with this particular location for over 6 years now and as long as Carrie is there I’ll continue filling with them. I don’t trust anyone to file my taxes other than them. I had a very bad experience letting someone file my taxes when I was younger and the lady did me dirty. My sister told me to come here and ask for Carrie, and I’ve been with them since. I don’t even live in Cleveland anymore and i refuse to file anywhere else. I’ve never had any major issues with them and if I did have an issue Carrie always made sure I was taken care of. I love the staff here they’re all very friendly and willing to help with any questions or concerns you may have. I try and refer anyone I know to them so if you’re in need of a good long lasting filing company go to them ask for Carrie and she’ll direct you to the next best person to file your taxes IF she can’t do them herself.
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February 2022 by Ms. Davis
Filed with them in 2019 and 2020. No issues then. This year the filing prices skyrocketed to over 500 from 349. So, I decided to file my own federal. I filed city with them in 2019 and 2020 at the rate of 25 dollars; called to say I would pick them up and owner stated the price is 100 since I didn’t want to file 2021 with them. Called corporate and asked how can city taxes from 2019 and 2020 be raised up to 100 dollars if I was just told on the 4th it’s 25 dollars and that 2021 city would be 50 dollars. Well, Carrie Damico called corporate and said she raised it because I wasted her staffs time. This is bullying and retaliation for not wanting to file federal so they can take 500 of it. Currently seeking legal assistance. Here is the email to get an understandingAlso, I didn’t want to file federal with them because the totally filed the state wrong…. Claiming they didn’t get a W2. I almost missed out on a state refund of over 600 in state…. They said I was getting 100 back! Take your business elsewhere!As you can see it’s 50 total for 2019 and 2020! Retaliation and discrimination is wrong!
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February 2022 by Tracey T.
Do not waste your time here. Wish I could give it no stars! The prices to file changed twice and then they made my state return 500 dollars shorter than what I was supposed to get. I got nervous about the change in money and the mistakes in doing my taxes that I decided to do my own state and federal. Huge mistake. I was supposed to pay 50 dollars to to pick up city taxes that was already done two years prior for 2019 and 2020. But when they found out I wouldn't file federal with them, Carrie Damico said the city taxes which she had already done two years ago (I just had not come to pick them up yet due to COVID), was going to be 100 dollars. I called corporate and encountered more nasty attitudes and one of the corporate ladies stated, the reason Carrie Damico raised the price on me was because Carrie stated I had wasted her staffs time. I am currently seeking attorney because she has yet to return the city W2's to me. I will also be contacting the city to let them know that if there is any penalty from this moment on, it will be because she has retained my copies and are refusing to give me my copies. I was discriminated against and retaliated against for exercising my right to do my own taxes. I will be reporting to the BBB as well. I can, and will complete my own current city taxes, as I know how to....but I will be contacting the CCA to make sure they know who is in control of my city forms for 2019 and 2020. Pleaseeee, do your own taxes. I literally paid 166.00 to do my own as liberty was first charging 349 and then over 500....I don't even think they know their own prices. RUNNNNN! Do not go to the liberty tax on Fulton Road. in Cleveland Ohio ran by Carrie Damico.
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January 2022 by Mr. Mail
Terrible experience also, the lady working was so rude.easyPlease don't waste your money on places like this. Especially since it's so so to file taxes on your own now a days "youtube has such fantastic and FREE tutorials no matter your filing situation!" You're literally saving almost 1000.
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November 2021 by Gabe
Terrible experience also, the lady working was so rude.easyPlease don't waste your money on places like this. Especially since it's so so to file taxes on your own now a days "youtube has such fantastic and FREE tutorials no matter your filing situation!" You're literally saving almost 1000.
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September 2021 by Erin Neal
Awesome service Carrie was fast very satisfied. Will be coming back in January
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July 2021 by William Umble
Great waiting for the$$
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January 2021 by Majin Majestic
Terrible experience also, the lady working was so rude.easyPlease don't waste your money on places like this. Especially since it's so so to file taxes on your own now a days "youtube has such fantastic and FREE tutorials no matter your filing situation!" You're literally saving almost 1000.
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January 2020 by John Cochran
Very good at what they do.
