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October 2023 by Al l
Very weird business! I don’t know how they are still in business they are thief’s and money hungry. They don’t care for the people only money. Sad way of doing business Jackson movers you guys have a couple months left before BBB gets involved.
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October 2023 by Leah Milewski
We've used them twice now with delivering an appliance purchase from OLA Retail. OLA is great if you're wondering, but they need different delivery options. My biggest complaint is 90% in the office, scheduling and lack of communication. When we had our fridge delivered last year, a phone call was missed from them, and a message was left to us with a day and time for delivery that did not work. We tried to contact multiple times to reschedule to absolutely no avail, so I had to miss priorities that I could not reschedule. The delivery was chaotic and awful all around. This time, delivery was very smooth, which is why I gave 2 stars instead of 1. However, a phone call was received for scheduling the time, the time was *told* to us, and then the caller hung up without a chance for us to say that time doesn't work. Whatever, we will figure it out once again. The window was 9-11am, we called at 11:10 to be told they would be calling "soon" with an arrival time, to which they didn't call until 12:15 and showed up past 12:30, 1.5 hours after they were supposed to be leaving, and I had to re-reschedule my day. Melvin texted and said there was a problem that caused a delay outside of their control, but what is 100% inside of their control is communicating to us that there is a delay so we aren't the bad guys canceling things in our life at the last second.
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October 2023 by Anita Bartel
Used their service three times. Reasonable prices and the employees were very careful with my furniture.
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August 2023 by Maddi Whelan
Melvin and his team are a wonderful company to work with. They moved all of my furniture into my condo and I could not have been more happy with the experience. They are professional, courteous, timely, and careful with your items. I constantly recommend them to family and friends. I will always use them for any of my moving needs in the future! ⭐️⭐️⭐️⭐️⭐️
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August 2023 by Donna Brooks
We used Jackson Express Services to deliver a large TV console purchased from a local furniture store. Mr. Jackson is very easy to work with and quickly scheduled our delivery. His crew arrived this morning with our purchase. The team was very polite and professional and took special care in delivering a large, heavy console to our family room. I recommend this company for your future moving needs.
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June 2023 by nicholas greaves
What a great company always accommodating always on time always courteous and excellent prices you need a pro call Mr Jackson
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May 2023 by DEREK WOOTEN
Best of the best and extremely professional andTimely. I highly suggest you use this company forYour moving needs.
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April 2023 by Katrina Smalls
March 30,2023 Stole my shoes out of my boxes over 150 pairs of shoes. On phone entire time on my time stopped working. Horrible company
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March 2023 by Chris S
I was at Value City Furniture to pick up a bed. Already had my paperwork, my furniture on the dock and I’m next in line. This clown in his big box truck almost hits me to back up to the dock and spend 20 minutes there taking his time to get loaded. Rude and very unprofessional. If this is how they conduct themselves I certainly wouldn’t hire them for anything.
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December 2022 by Michael Pfahler
Melvin and his team were extremely helpful and prompt. What a great find. Call them.
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September 2022 by kelly braun
Just used Jackson Express for a huge move across many states with 3 different pick up stops. Amazing experience - they handled everything with care, were quick & efficient, and on time. Had lots of fragile items and everything arrived free of damage.Very nice men. Would HIGHLY recommend them!
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September 2022 by AZ Line Express Inc (Admin)
3 delivery guys couldn’t get one stove to the upstairs unit. When I suggested to pick the stove up and carry over railing “which where on the way” they refused and said it heavy! Wow! LOLMy husband and his friend carried it up those steps above railing with no problem in less then 2 min. I still paid 75$ for half done job, which they just left it outside the back house door. Very poor service
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August 2022 by janie fitz
We hired them for a very easy move. The movers were untrained, fighting and yelling at each other. The boxes that were marked upstairs were all left downstairs, because they were to lazy to move them upstairs. They damaged my dresses, night stands, a chair, broke mirrors and broke several glass things. Boxes were marked clearly and had numerous fragile stinkers on the box, if they were fragile. I feed them lunch, gave them a tip before I realized the mess they made. They lied and said they had another move and we’re in a hurry. I actually felt bad since they came at 2:00 and it was 5:00. We paid them quickly, signed so they could get to the next move. I didn’t think I needed to babysit them because they were to be professional s. I called the owner immediately and he said they would come back for a reduced wage!!! Are you kidding me! Melvin is in this business for one reason, Money. We are in our seventies and can’t possibly move 25 boxes upstairs. His response is well you signed the form and paid. I should of kept them while I went and checked the mess. It was a terrible experience. Please save yourself the mess and don’t hire this company. He has an answer for everything you say. You can tell he’s been saying the same lies to other customers,
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August 2022 by Brett Bejcek
The movers we extremely unprofessional. They fought the entire time yelling at each other. So much I was sure they would start throwing punches. All the boxes labeled upstairs they hid under other boxes in the downstairs bedroom. Tons of furniture damaged and they basically told us too bad I definitely don't recommend using them
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June 2022 by Nikole Fuqua-Butler
We used this company for an out of state move (New Jersey to Ohio). They were quick, responsive, and professional. They took great care of our personal items and packed the truck and storage facility perfectly. I highly recommend this professional and efficient moving service!
