Hotels in Cleveland, OH

“Located in the heart of downtown Cleveland, and overlooking Memorial Plaza on its backside, this wonderfully restored building built in 1930 once served as the headquarters of the Cleveland Board of Education. During my three nights at the hotel, I found the staff upbeat and helpful, the common areas spotless, the pool and small gym functional, the restaurant adequate, and the bar with food until midnight a fun and convenient spot.
The bartender Cheela is a friendly extrovert who has a local following, and server Nicole in the restaurant exudes friendliness and helpfulness to patrons.
Jeramy at the front desk made the check-in seamless.
My room faced Memorial Plaza with specular view of the Cleveland Center and other downtown classic structures. The hotel is within easy walking distance of the Convention Center, the Rock and Roll Hall of Fame, the Cleveland Browns Stadium, and Cleveland City Hall. The hotel is reasonably priced compared to other hotels in the area. One of the photos posted below shows the view from a third-floor hotel room of Memorial Plaza and DT Cleveland.
One must use valet parking for hotel-sanctioned parking, but I found a lot under the Memorial Plaza proximate to the hotel that I used throughout my stay.
The Drury Plaza Hotel is an excellent choice for a visit to Cleveland if you want to stay in the heart of the action.”

“This hotel is what you expect when you pick the Hilton brand. Rooms were spotless. No smoke smells in any areas of the hotel. Good water pressure and plenty of hot water. Rooms are quiet.

Nice touches such as the app check-in no need to go to the front desk on the way in or check-out. Many elevators so very little wait time.

I was here for a conference. The conference rooms were well appointed. Drink stations were located in multiple locations in the rooms and halls, always kept stocked.

Meals served at multiple lines to make meal service go smoothly and quickly. The meals were all delicious.

Only slight negatives, they started cleaning windows of the main ballroom/conference room with 100s of attendees in attendance and the noise was unbelievable loud and distracting to the presenters. The hotel should have anticipated this and timed the window cleaning between conference events.

The elevators require you to scan room cards or use the digital app to up or down but you have to scan inside the elevator. It was difficult to scan and select a floor before the elevator started to move so missed floors multiple times.

The hotel checked in via text message throughout my stay and answered my responses almost immediately. I felt like they cared that I was there.

Great location to visit Cleveland.

Rooms: The rooms were large, clean, and quiet.

Nearby activities: The Rock and roll Hall of Fame is very close, and the Flats.

Safety: Felt very safe in and around hotel

Walkability: I always use the stairs and they were all very clean, wide, well light, with windows and glow in the dark hand rail and wall markings. Very good attention to safety.

Food and drinks: Amazing, top quality.

Noteworthy details: Staff were super helpful and friendly at all levels.”

“Staff were fantastic. The bed was very comfortable and the room was very clean.

Nearby activities: Enjoyed a long day at the Rock and Roll Hall of Fame.”

“Had the best weekend experience at this location Jessica at the front desk was awesome She was the BEST ! Made my planning so much easier on me :) The bellman was great helping with our luggage and everything both times checking in and out had the same guy we loved it everyone was so friendly from front desk to bellman and house keeping definitely will be back again... Jessica I cant thank you enough for everything”

“The staff and others that come here to support the patients is incredible. they have a lot of activities for the people that stay here and they are so generous. I honestly don't know what I would have done without them.”

“The Ritz-Carlton, Cleveland is truly worth every penny to stay here. The staff greet you like your royalty. The check in process was smooth as silk. We went from the lobby to our room in not time. Now, the room got my blood pumping! Views, views, VIEWS! I’ve never seen this many views of downtown Cleveland. The in room dining was worth the wait, and the wait wasn’t long. We were traveling with our dog, and every staff member greeted him as of he were paying the bill. We loved every minute of the attention. The saddest part of this adventure was leaving, but we will definitely be back to the Ritz-Carlton, Cleveland. Thanks everyone there for their hospitality, professional and courteous way they treated every member of our family (especially our fur baby). ;)”

“A great hotel connected by skyways to the Cleveland Clinic.Rooms: Rooms and bathrooms are nicely appointed, with good beds and nice sheets.Safety: It's connected to the hospital and medical office buildings by enclosed skyways, so walking alone to visit patients anytime day or night is safe.Walkability: The system of skyways provides a good way to get exercise and is even marked for distance.Food & drinks: Restaurant 45, the hotel restaurant and bar, is excellent and a dining destination in itself. Also, the room service menu is extensive.”

“Very clean, great location. When we booked we didn't realize it was part of the Christmas Story situation, we just wanted a clean place to stay. The next morning there were crowds right outside our window to tour the house next door. So if you don't like that don't stay here but otherwise a great experience. The inn across the street is delicious and convenient for grabbing a late night drink or food.”

“This hotel is great! Jerry, the concierge, was really helpful, friendly, and made us feel at home while celebrating our anniversary. The hotel rooms are clean and beautiful, and we slept great. Definitely would stay here again.”

“I came here for a wedding reception and the space was beautiful. We went to The Vault and had drinks. The space is an old bank transformed into a bar. The drinks were great. The bartender was amazing and professional. There were light appetizers served: caprese salad and chicken skewers, and they were great but were not typical menu items. There is plenty of seating: so stools, booths, couches, wing back chairs, etc, and places to duck off and have a private moment. It was very mob- like and classy: lots of leather, studded chairs, and leathery pillows interspersed with antiques from the old bank. It really is impressive. The rooftop bar is beautiful, too. Drinks were expensive, and the crowd was younger, but the views of Cleveland were stunning, and there was lots of private seating and high-priced bar food. A great date night place for a night cap. Everything was clean, especially the bathrooms. This is an opulent place. Lots of hard wood and marble details. Big but comfortable. I would definitely go back!!”

“The Tru By Hilton Cleveland Midtown offers a comfortable, quality stay, with many positive aspects that make the experience pleasant and relaxing.Breakfast: The breakfast buffet is satisfying, with good coffee and a classic continental breakfast that includes eggs and bacon, plumcakes, cereals, yogurt and fruit.Staff: The staff is friendly and helpful, offering an average service compared to other hotels.Services: We did not use the services offered by the hotel, so we cannot comment on them.Cleanliness: The hotel is very clean, ensuring a hygienic and welcoming environment for guests.Comfort: The hotel is very comfortable, being new and extremely functional. The rooms are sufficiently spacious, with two good-sized queen beds and comfortable mattresses. The sheets are clean and fragrant, even if the ventilation system can be a little noisy.Bathroom: The bathrooms are spacious and equipped with a large shower. The only downside is the dispensers, which can be too hard for children to press.Value for money: The value for money is excellent, making this hotel a convenient choice for those looking for quality accommodation.Location: The hotel is located in Midtown, a quiet area that guarantees a peaceful sleep. However, it is a bit isolated, so you will need to travel by public transport to get to the city center (downtown) if you don't want to walk.Free WiFi: The WiFi connection is excellent, functional and fast, allowing guests to stay connected without problems.In summary, the Tru By Hilton Cleveland Midtown is an excellent choice for those looking for a comfortable and convenient stay, with a good breakfast, friendly staff, clean and spacious rooms, and a location that guarantees tranquility.”

“We had a small problem with the A/C but they sent a mechanic within MINUTES and it was fixed. Perfect downtown location where we walked to several attractions nearby. Lovely view from our window. Valets were fast and professional. There was a lot of traffic and city noise outside if you're a light sleeper ie sirens and trucks rolling by in the middle of the night but that's not the hotels fault.”

“First time here. It was a reasonably good stay. The hotel looks a little worn from the outside. Super nice staff checked me in, at it was late. The room itself was nice, clean, and spacious. No complaints about any of the amenities.

They have a free breakfast, so I got some not scrambled eggs. Not bad.

Rooms: Clean and in good shape.”

“Me And My Husband would like to thank Moe he was the best me an my husband have not experienced customer service like that in a long time the room was clean the staff was very professional the food was great whenever we have to stay at a hotel again it will definitely be that one”

“Last minute stay with wifey good night soft clean bed best overnight stay in a while

Safety: Nice safe location off in the cut

Food and drinks: Alot of local spots in area”

“Alice (front desk) is a true professional. She offered us eclipse glasses and suggested the optimal location for us to watch the total eclipse. Alice should be the role model for other front desk personnel! The room was simple and nice, overlooking Lake Erie and the Cleveland Guardians stadium. Perfect location within walking distance to many restaurants, baseball, football, and The Flats. Highly recommended!Walkability: Perfect location within walking distance to many restaurants, baseball, football, and The Flats.”

“Diz place be in da nice area of da hood. Room smells like someone be relievin demselfs on da carpet. On my wayz back from da Taco Bells, I mets me a nice lady who wad in da parkin lot. We be partayin all nights long.”

“My stay was very peaceful and a great central location to where I was going downtown Cleveland . Staff members Tee and Natasha were very polite and was there to answer any questions/issues I had the whole weekend I would most definitely visit again thanks ladiesSafety: Your not too far from the justice centerWalkability: On a nice day you can park your car and walk wherever downtownFood & drinks: There are plenty of bars and restaurants in walking distance and close driving”

“The hotel staff is absolutely lovely and so helpful. The shuttle drivers are friendly and helpful as well. I will be staying here again. Loved the guitar in the lobby provided perfect photos.”

“Room was a standard two queens, overlooking the courtyard. Had a mini fridge. Was somewhat concerned from the previous reviews that I read, but we had plenty of hot water, pool and restaurant was open. Food was good and plenty for the price. Utilized the courtyard to take pictures of the eclipse. Only real issue we saw was that the building could use some maintenance, a piping leak in the hallway had the carpet soaked.”