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December 2023 by Linda Hanratty
My father was under hospice care in Sept 23. While there he tested positive for covid. Once he tested positive his door was to remain closed at all times. They put a baby cam in his room and the nurses barely came in. Housekeeping never came in for over a week till I finally asked if someone could wash the filthy floor. My father did not die with dignity at Hospice of the Western Reserve. I would think after 3 yrs they would have gotten their act together regarding covid. It is a shame because before this I held them in high regard
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August 2023 by Martin Lamalfa
From the nurses to the security guard they all do God's work .The LaMalfa family has been emotionally and spiritually moved by the people and service we have received .
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May 2023 by Kurt Porter
This beautiful place was where my mom and dad spent their final days. If you want to know where angels are, they work here every day.The compassion and love they demonstrate on a daily basis, caring for those in the final days of their lives, moved me to tears.From the bottom of my heart, thank you to everybody at that hospice for the work you doSincerely,Kurt Porter
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May 2023 by Danielle F
Our nurse Tina was truly a blessing for our family. We couldn’t ask for a more compassionate, kind, and genuine person to help us through the journey of losing our loved one. Thank you for all you have done ❤️
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January 2023 by Holly M.
I hate to give a poor review, but my family's experience depended heavily on the individual from Hospice of the Western Reserve that we were working with during my father's last days. Our regular nurse, Megan, was wonderful. She was so incredibly caring and helpful - whether working with my father or my family. She took as much time as needed, and never made us feel like she was rushing. Megan was such a wonderful help to my mother during my family's most difficult time. That said, the last 24 hours of my father's life were absolutely miserable. He was in extreme pain and my mother called the phone number, as she was directed to do. Several hours went past. My father was in the worst agony of his life. Finally, after more waiting, they located a nurse. It's worth noting that there wasn't a bad storm or anything to create a major delay. When the nurse finally arrived, she repeatedly complained about how cold it was and that she had to get out of bed to come to my family's house. My ex husband is a nurse practitioner and he would never pass along that information to the family. My mom ended up crying and feeling guilty for having this employee come out late at night (because it took so long to get ahold of someone). I still don't understand why it was okay for him to lay there in extreme agony for so long. As this was happening, their "social worker" was there to help my mom - except she didn't help. She also told my mom I was eligible for FMLA. I reached out to my workplace about this, and New York state has a better policy for paid time off than Ohio, so I submitted the paperwork. It's been almost two weeks and they can't manage to fill in ONE PAGE. When I asked how should I handle paying bills, the social worker said "someone else" could pay my bills or I can worry about it later. Super helpful. She also giggled a ton during our phone calls (I understand nervous laughter but she asked how my mom is and a few questions about my family with sad answers, and she giggled. Super weird and hurtful to me.) The company handling my pay for this time period told me that they have never worked with someone so inept at filling in one simple page (it doesn't help that the employee gave me the wrong information more than once).I just received a call from a supervisor who said he would try to help. When I brought up the issue with the long wait time, he let me know that isn't how they do things and he wants to "make it right". How do you make it right when my father died?
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March 2022 by Debra Ann Bove' (Yadda)
My grandmother is here in hospice and the staff is extremely professional and very friendly and very compassionate. Definitely a very calming and relaxed atmosphere for your loved ones.
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December 2021 by Lois Mahle
Wonderful caring place need more help badly
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December 2021 by Laura Godinez
Outstanding team of caregivers who do amazing work!
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August 2021 by Michelle Phillips
I've unfortunately have had several family members here and I can not give this place enough praise. Not only do they provide amazing care to their patients but they are so very kind and compassionate to the family members of those in care as well❤
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January 2021 by Andi Lufi
This place is amazing. I heard so much about it, and that is where I put my mother. We could not be more happy with our choice.The people that work there are angels and saints, that were put there to take care of our loves ones.The staff, the nurses and the doctor there are super nice and helpful. The are taking a good care of my mom, but also are nice and kind with the family members. The facility is beautiful, very clean, with courtyard full of flowers, trees and places to sit and relax. The view on the lake side is breathtaking.I took my mom out almost every day when the weather was good, and she really enjoyed it.One staff member, Yolanda, she cried and laughed with my mom, called my mom "mama". My mom doesn't speak English, but Yolanda found the way to communicate with her. Kindness doesn't need translation.We have been there for 7 weeks now and we met most the staff there. Everyone including receptionist, security guard, social worker understand the hard times we are going through, so they look for ways to be nice and helpful.
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January 2021 by Jeff Pinner
Amidst the medical storm of our lifetimes, these people took in a pair of refugees, one dying, the other feeling he had failed her. They were gave us both the dignity we needed so badly, and the ability to keep his promise to her, her passing in our home, 50 miles away.Their caring and compassion is only more amazing when they are mourning all that they cannot do due to COVID. Their fight against that enemy, which could literally end everything they try to do, is all the more impressive as they carry on the fight to give every one in their care the love and compassion each needs, both patients and survivors, in the final hours and days.
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January 2021 by Debbie Savitt
My Dad was here many years ago, the doctors nurses the staff is wonderful a million times over ! Now my friend's sister is there, she said the staff Everyone is Wonderful Beautiful Fabulous !
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August 2020 by Dena O.
Can't say enough about the care my good friend got from hospice of the western reserve. They are so caring and really amazing people. In a pandemic to come to peoples houses and care for someone with the best care , compassion at any time under any circumstance. Their giving goes way beyond . Thank you thank you
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April 2020 by Brenda Stolarski
Hospice of Western Reserve made my mom's last days comfortable. The nurses and doctors were amazing. I have absolutely no complaints. Thank you so much!
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March 2020 by Carla Caspio
I just wanted to say thank you for the care you gave my mother in her final days. The comfort you gave my family and my mom did not go unnoticed. You all were wonderful to us.
