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July 2024 by Andrei Davis
Pro
I thought it was better than the hospital for a place where people need to be watched. The nurses were super nice and kind. The are cameras in the room, so security seemed good. My dad was given a bath immediately after he was recieved there. I asked a nurse to check my dad's diaper and she did (faster than the Equlid Hospital. Also, the nurse filed my dad's nails. Food looked good and water was available. Beautiful rooms with fish tanks and a person comes in to play a grand piano for clients.
Con
I asked them to go to a website to play my dad's own music and they said, "only if the files are played on my dad's own cellphone", which gave me the impression they don't know what a website is, gave me low confidence in their aptitude. Again, they are nice people though.
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December 2023 by Marla Bordonaro Vernik
I sincerely and truly do not recommend Hospice of the Western Reserve! My brother called Hospice of the Western Reserve so that somebody would "interview" my Mother according to my brother. It's important that I state that he called Hospice of the Western Reserve without my knowledge even though I lived with my Mother and I took care of her. Is that cowardly behavior or what? So a lady came to the house at the end of the day on a Friday and asked my Mother questions. I was so upset that I didn't have any notice from the Hospice of the Western Reserve prior to her visit because I was in the middle of cooking meatloaf for my Mother in case she was hungry for a good meal at dinner. Then when the lady arrived she said that the Losartan was causing my Mother's low heart rate. My Mother's doctor said that the Losartan was necessary to keep my Mother's blood pressure from going up too much. I thought that he had a lot of bad qualities, but that joker is another story. The lady said that my Mother's doctor did not have the Losartan on her list of medicines. What in the world! What a joke! Who was this lady? I told her that her doctor had been refilling the Losartan for years! The woman left and nothing was accomplished! She was going to find out more information, but I was completely and totally confused about what she was telling me. My Mother deserved and needed better care and attention than the lady was providing to her. I really wasn't surprised by her poor service. I did not expect high quality service from her in the first place. I saw problems when my Father had Hospice of the Western Reserve. A hospice nurse gave my Father an antianxiety medicine which made him fall asleep in his chair with his head hung down. The evening caregiver from Homewatch Caregivers of Beachwood made him sleep that way until morning. The caregiver for the morning shift called the EMS so that the men could put him in his bed. I'd like to add that his arms were moving up and down because of the medicine. They were moving while he slept. Also, it is important to note that I was never told that the nurses could come over every two to four hours. Family members need to be aware of extremely important details. The main nurse for my Father wrote down on a sheet of paper that he should receive Dilaudid every hour. OMG. That was surely going to make my Father's heart stop beating. I did not like that she was promoting Tylenol over the use of Dilaudid for pain! He had pain! He needed pain medicine! Tylenol does not work as well as Dilaudid for pain. Do your research! Read the reviews! The reviews are written by honest people for a reason. There are better hospices than Hospice of the Western Reserve. There are better nurses and staff. Please believe me. You want the best care and treatment for yourself and for your loved ones. Stay away from Hospice of the Western Reserve. You'll be happier.
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November 2023 by Lauri Jackson
Cold and horrible nurse asked how we knew my mother is dying??? Umm her doctor told us. Told us she was not actively dying and stated they did not want to over medicate despite promising to follow hospital medication schedule upon admission. Stay far away from this company. They don’t deliver what they promise upon admission and blame nursing shortage.
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October 2023 by Allison Marie
Thank you Vivian and Sherry for the care you provided my brother for the short time he was there. You are special ladies may God continue to Bless you both.
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April 2023 by Tia Jade Bell
POOR MANAGEMENT. I applied online for a hospice position with Hospice Of The Western Reserve, an interview was scheduled with a recruiter Tyler Dyson. The day of my scheduled interview, I waited almost an hour and I did not hear from the recruiter at all. No interview was given. UNPROFESSIONAL.
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February 2023 by Holly Moyseenko
I hate to give a poor review, but my family's experience depended heavily on the individual from Hospice of the Western Reserve that we were working with during my father's last days. Our regular nurse, Megan, was wonderful. She was so incredibly caring and helpful - whether working with my father or my family. She took as much time as needed, and never made us feel like she was rushing. Megan was such a wonderful help to my mother during my family's most difficult time.That said, the last 24 hours of my father's life were absolutely miserable. He was in extreme pain and my mother called the phone number, as she was directed to do. Several hours went past. My father was in the worst agony of his life. Finally, after more waiting, they located a nurse. It's worth noting that there wasn't a bad storm or anything to create a major delay. When the nurse finally arrived, she repeatedly complained about how cold it was and that she had to get out of bed to come to my family's house. My ex husband is a nurse practitioner and he would never pass along that information to the family. My mom ended up crying and feeling guilty for having this employee come out late at night (because it took so long to get ahold of someone). I still don't understand why it was okay for him to lay there in extreme agony for so long.As this was happening, their "social worker" was there to help my mom - except she didn't help. She also told my mom I was eligible for FMLA. I reached out to my workplace about this, and New York state has a better policy for paid time off than Ohio, so I submitted the paperwork. It's been almost two weeks and they can't manage to fill in ONE PAGE. When I asked how should I handle paying bills, the social worker said "someone else" could pay my bills or I can worry about it later. Super helpful. She also giggled a ton during our phone calls (I understand nervous laughter but she asked how my mom is and a few questions about my family with sad answers, and she giggled. Super weird and hurtful to me.) The company handling my pay for this time period told me that they have never worked with someone so inept at filling in one simple page (it doesn't help that the employee gave me the wrong information more than once).I just received a call from a supervisor who said he would try to help. When I brought up the issue with the long wait time, he let me know that isn't how they do things and he wants to "make it right". How do you make it right when my father died?
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October 2022 by Bonnie Beauregard
They spent five minutes with my husband. Didn't recognize that he was actively dying. Provided no support to me, then solicited donations. I am a nurse and will make sure everyone I know from everywhere I have worked that choosing this hospice is a big mistake.
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October 2022 by Kevin Rush
The nurses are great, however the company they use for their hospital beds (Advacare) is horrible with their service in collecting their equipment afterwards. Be leery if using them just for this reason, their sub contractor Advacare is a poor performer who they should stop using.
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September 2022 by Mark E.
Worst place ever. They only care about money and will make sure they don't spend any on your loved one. They only get in the way. I would have been better off without hospice care at all. COMPLETE TRASH COMPANY!!!!!
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May 2022 by Chrissy Watson
We worked with the Mentor team for my dad's end of life care. While he only spent about 2 1/2 weeks in Hospice care, my sister and I could not be more satisfied with the care and support that not only our father received but the support these care professionals gave to us too during this time. Care givers were prompt, compassionate, understanding, patient and informative. Primary nurse Amanda; Social Worker Terri; Weekend nurse Lisa; Overnight on call nurse Kevin; Nurse Tara who came after his passing - all were amazing, along with everyone that we spoke with on the phone. They always knew just what Dad needed, and each provided the perfect info and pep talks to my sister and I as well. At a time where we felt lost and were floundering, the Hospice team was there to provide support and lift us back up so that we could give our dad the end of life he wanted, and that means the world to us. Would 100% recommend.
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January 2022 by Ric and Louise Goodwin
We discovered that our mother had little time left and requested a hospice. We were told several choices and with Mother fading fast I chose Western Reserve with a stipulation that if they didn’t have staff to visit by the evening that I would ask another hospice that was available. Western Reserve responded that they would send someone right away and later that day a Social Worker visited my mother. That was NOT what we expected. The social worker gathered all the admission information but My mother did not receive any nursing care from the hospice until the next day and she died promptly after that. I would have liked my mother to have been evaluated and receiving some comfort medications right away during the little time she had left. Had I known this I would not have used Western Reserve.UPDATE: Hospice of Western Reserve mailed a donation plea to my home in Florida addressed to my mother! Needless to say, I WILL NOT be donating to them.
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July 2021 by Darlene H
My mom was only in their care less than a week. But I was not happy with their services.
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March 2021 by Michele Leslie
The Navigator program provided excellent palliative care for my Dad and saved us trips to the doctor and to the ER. I highly recommend palliative care for symptom management. When we transitioned to Hospice, Western Reserve sent angels who swooped in and held us up during the hardest week of our lives. Thank you.
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January 2021 by Wendy Fulton
the pharmacy aspect delivered until 9pm . The box truck ran into my awning . They did repair my damage, but delivered multiple times in the day. My nurses didn't know who or why they were there.
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October 2020 by Liz Wright Foust
On Oct 2nd my mom was discharged from Tripoint Hospital into the care of Hospice of the Western Reserve. They were to arrive at the residence where my mom was transported by 5pm. At 6:30 we called to inquire why they hadn't arrived yet and we were told they were short staffed but someone would arrive shortly. At 9pm we called again and were told the nurse was called to a "death" and would be with us "shortly". We called again at 11pm to basically tell them to forget it but were told again the nurse would be there "shortly". Thankfully we have a family with several medically knowledgeable people and were able to administrator the medications to keep our mom comfortable. The nurse finally arrived at midnight...our mother passed at 1am. I would never recommend your company to anyone.
