Hertz Car Rental - Cleveland - East 12th Street HLE
Hertz,
Car RentalHours:
1701 E 12th St, Cleveland OH 44114 Hours
About Hertz Car Rental - Cleveland - East 12th Street HLE
Hertz Car Rental - Cleveland - East 12th Street HLE offers a range of vehicles, including luxury cars, SUVs, and trucks. The location is described as small and sometimes understaffed, leading to longer wait times and issues with vehicle availability. Some customers reported missing their appointments due to delays and being directed to other locations for their reserved cars. However, staff is generally noted to be friendly and helpful, with quick and smooth service reported by several customers. One reviewer highlighted a particular positive experience with a staff member who ensured their needs were met and provided good customer service. While there are mixed reviews regarding cleanliness and vehicle readiness, many customers appreciate the efficiency and friendliness of the service. Overall, Hertz Car Rental - Cleveland - East 12th Street HLE has potential for great experiences, although some improvements in staffing and vehicle availability may enhance customer satisfaction.
Most Recent Reviews
October 2025
This location has been the best I’ve rented from . The environment was clean , professional and the staff is friendly . I was greeted by the manager Blair who was prompt and polite. Thanks Hertz for providing a smooth experience. 5 star !
September 2025
Never have cars available, even after paying for the rental. They don’t care about your insurance provider, they would secretly add insurance to your credit card. I had to call the customer service to get reimbursed. Would rather go with Enterprise down the street.
September 2025
Worst experience they don’t even cars at the time of pickup. Not a friendly place to go.
More Comments(142)
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