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October 2024 by Donna Woodley
Glass Doctors is the best. They respond quickly and order quality materials.
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October 2024 by John Rich
Work was not completed
Scheduled for Wednesday 10/30/24
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October 2024 by Bille Zona
I had two panes that needed replacing because of broken seals. Glass Doctor was very quick to send a rep (very polite, efficient and personable) for measurements and estimate. After paying my 50% deposit, I was told 4-6 weeks for the glass to come in. After 10 weeks, I contacted them to as when it would be done. Was told there was a delay with the glass manufacturer and they would contact me when it was in. Week after week, I "tried" contacting them and they wouldn't answer my e mails, and kept getting cut off when calling. After four months (!) I finally got an e mail giving me a date for the install. Mari G. arrived exactly when she said she would, efficiently and quickly replaced the panes and cleaned up after. While their technicians are very nice and do good work, their customer "service" (as in non-existent) really sucks.
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May 2024 by johnanthonymazzei
I hired this company because they had the replacement window, a full length, double paned glass w/ internal adjustable micro-blinds for a french door, in stock. The wait would have been a month had I ordered one online. They showed up in a timely manner and properly installed the window. However, they are lacking in the customer service area.
I had to ask them to show me how the controls for the blinds operated as they were different from those on the original window. I also did this in order to see if the blinds worked properly while the installers were still on site. The Sr. installer removed the retaining clip, red, plastic clip about the size of a scrabble tile, and showed me how to operate the blinds. I found my cat playing with it later as the installer had left the clip on my living room floor. It made for a nice cat toy but, could have been a choking hazard for a small child. On the exterior side I had to sweep up my patio, it had broken glass from the original window all over it. The installers had a vacuum and a broom with them just not the desire to finish the job--I guess.
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April 2024 by Cindy OBrien
I was certain the custom, leaded glass doors to my 4 seasons room were gonners. But i was wrong, thank goodness! The quality of the service, and especially the quality workmanship were impressive, i highly recommend
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April 2024 by Paula Oliveira
I am happy with the customer service, Mike is very polite and helpful.
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April 2024 by Linda Patton
The service was fantastic and expedient. It only took 2 1/2 days from the time I placed a call to get an estimate to the day the glass was replaced. The gentleman that did the work was very efficient.
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April 2024 by Colleen Guiney
Lou came to our home the day our window broke. He called ahead and was able to bring materials so he could make the repair that day. Very professional. Glad we called a reputable company!
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April 2024 by Crandell
Fast and clean service!!!
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March 2024 by AlisaJoLove
Right on time! Helpful. Affordable. Quick and nice quality. Office staff that answers the phone could use some training and learn how to smile when they speak, but once you get past that, the trained field techs and tenure office staff are extremely helpful and their invoicing systems are intuitive.
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March 2024 by Amy
We love our new window! One of the windows in the 5 Bay window had a broken seal and water condensation got between the panes so it looked dirty. We called the Glass Dr and he came and measured the glass and before we knew it the window was installed and our view is perfect, we are very pleased.
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March 2024 by Tami
Fast and efficient
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March 2024 by Hugo Lopez
They stopped doing car windows.
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January 2024 by David Golladay
When the glass in our back door was broken we called Glass Doctor. The technician, Mari, was fast, friendly and professional. We are very happy with the service.
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January 2024 by DARRELL FORBUS
DO NOT USE THIS CROOK FOR YOUR GLASS WORK !!!!!!
In December 2022 I had company out to give estimate on replacement glass of patio door. Rep came, measured door and collected my 50% deposit ($400.00). In May or 2023, tech came out to install glass, only to inform me it was wrong size and would have to be re-ordered. After numerous calls to office, I was informed my order was being handled by the manager. I think his handling of the order was to take the money and run !! ( December 20, 2023 ) I have called numerous times to speak with Matt Kelly, who is listed as owner, only to be put into a voice mail box. I contacted the BBB and filed complaint. Kelly didn't respond to the complaint. Small claims court would be next step but would cost another $110.00 to file in Elyria and courts wouldn't do anything even if I win judgement. Lein on property would be another $450.00. This cheat knows the system and that people will just "write it off" and move on. Guess I will read more reviews next time. Only reason he got 1 star is site wouldn't post without it.
