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February 2024 by renee haas
Everyone was so pleasant and helpful. Nino did a great and thorough job.
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February 2024 by Joseph Faia
I am a return customer and have recommended Firestone to others,they took their car to a different Firestone location.
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February 2024 by Sherri Cutler
Great Service. Worth Every Penny.
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January 2024 by Bonita S.
The service at this location is always speedy and I like the lounge for customers to sit and watch TV while we wait until Firestone gets finish.
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January 2024 by Debbie Crenshaw
I rushed to Firestone with a flat tire. and only 45 minutes before they closed. I thought all I needed was air in my tire. Turns out I had a huge screw(not a nail) stuck in it. The service manager, Jonathan Reid told me not to worry and that he would take care of it. He left work very late. And I left a greatful and satisfied customer. Thank you Jonathan Reid for being the best part of Firestone. Always a friendly smile and greeting from him whenever I walk in. You’re the best!!! Thanks again Jonathan?
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January 2024 by Prajwal Shrestha
A-Team at work here!!
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January 2024 by Laura Oliverio
I was able to set an appointment quickly. The staff was awesome. Each of them were kind and were able to answer all of the questions I had. My car was serviced timely and didn't break the bank. Very knowledgable mechanics.
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January 2024 by Lolita Morris
Got me earlier so I can make it back to Cincinnati.
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January 2024 by Michael Bonner
This is the best location. Always does great work. I bring every vehicle to them. I don’t trust anybody but this location. Full of great people
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January 2024 by deja cunningham
Been here 3 time..almost everytime was bad..Only reason I came back is because they did the work on my car and I have to keep going back after its paid for...why should I have to kept coming back all I am hearing now is a bunch of excuses and reschedule dates ..but something positive is Jonathan and Mckenzie are very helpful and maybe Collin. This issue I hope to be fixed by today because the job been paid for and shouldn't have to miss nor be late for work again for this
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December 2023 by John Fortney
Excellent service
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December 2023 by Migoto Takagi
Last time I ever use you're servicethey didn’t tell me they had to order the part they didn’t get the part into the next day, and the man left two hours They close I had to call and ask what’s going on by my car and now I found out I can’t get my car because they ordered the wrong part for five days I have to get a rental to get to work because they cannot call and do their job. Last time I ever use their service
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December 2023 by Emma Zglinicki
Literally never EVER coming here again. I have had so many issues with this place I am so done.When getting ANYTHING done, they push all of these other services and fixes on us that I KNOW are not necessary. I have a regular mechanic at home in Columbus, I only ever come here for oil changes because I live here now and it's close, but never again. I know they do this because I am a woman and think I do not know anything. In getting my tires, extra services were pushed on me, and even though I said NO to them numerous times over the phone, they still charged me. I had to go in to the store to get a refund. And then of course, upon leaving, the low pressure light went on in my car. The technician gave me attitude about it, blamed me/said it was probably a nail, but upon looking, they discovered they put the tire on wrong in the first place and had to redo it.Today, I scheduled an oil change and they did not take the car back for over an hour and a half, and upon complaining, the technicians were not apologetic at all and said that happens. When you make an appointment, they ask whether you are dropping off or waiting on it, WHY would you make a customer wait over an hour and tell her "that's just how it is." What is the actual point in making an appointment anyways??? The Goodyear I go to in Columbus has it done in 20 minutes tops when I make an appointment and choose to wait for it, and they are just as busy as this location.I am never coming back, these people suck. If you are a woman, go somewhere else or you will shell out an exorbitant amount of money on things you don't need.
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December 2023 by Andrew Mitchell
Surprisingly good experiences at this location compared to other Firestones. Fair prices, honest estimates, and good scheduling considering how busy they always seem to be. They must have a good management team here.
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November 2023 by Hollow P
Terrible service I do not recommend going here. They didnt put my drain plug on correctly so my car was leaking oil. They also ripped my skid plate in half and left it hanging, and damaged my rocker panel when trying to lift my vehicle. This has resulted in over $1,600 in damages. Then they proceeded to deny all of the damages. In top of that it was terrible customer service, I would not go here they don’t care and they will not take responsibility if they damage your car.
