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February 2024 by dark vader
Took my car in for a brake inspection, called to tell me I had some time left on them and even fixed my fuel door free of charge. I only ended up getting an oil change etc. the guys here are stand up fellas.
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February 2024 by Joe Sweeney
The staff and store were outstanding. Top notch customer service.
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February 2024 by Eric Jeffery
I didn't catch his name, but the older gentleman with the long white beard who received me upon entering was beyond courteous.The level of customer service that he delivered was far beyond what I've come to become accustomed to at other Firestone locations. The Northfield (OH) and Warrensville Hts. locations in particular, where rudeness seems to be the order of the day. The employees at the 40th and Prospect locations have a long history of great customer service which is my motivation for passing two other Firestone locations in favor of the E.40th and Prospect location.
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January 2024 by Dave Pizzini
Chris, Brian and the entire staff are all about customer service and getting it right!!
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January 2024 by Erika Cleggett
My customer service was excellent!
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January 2024 by Bilal Abdul-Basir
I had the fortunate experience of using Firestone Complete for a tire repair. They were kind, professional, and efficient. I highly recommend them for auto repair needs.
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January 2024 by Brock Gundich
The inspection was handled in a timely manner. And the location is very convenient for me as well as it's nearby places I spend alot of my time
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January 2024 by Denicia Mobley
If zero stars was an option they would get a great big zero from me. I bought new tires mid November from this Firestone. Made an appointment and got to my appointment on time it took over two hours for me to get these new tires. A month later I start to hear this weird noise coming from my car and I called them because it sounded like it was coming from my tires, they told me to bring it in the next day. I go in the next day with another appointment and wait another two hours for my car to be looked at. The guy drove my car around the block and came back, pulled it into the garage and started to look it over. Now this is supposed to be a COMPLETE CAR CARE shop, they put the tires on so you would think since I told them it sounded like it was coming from the tires they would check the tires first which they stated they did but obviously they didn't. They told me that my driveshaft was loose and that the tires were completely fine and I should take my car to the dealership. I made an appointment with the dealership and it was very far out so I made an appointment with another shop that could check it out sooner. They drove my car to check out the sound the mechanic immediately turned around and when he started to inspect the car he noticed the driveshaft was perfectly fine, but that my lug nuts were not tightened onto my wheels. That is completely unacceptable and very dangerous for anyone and I have small children who could've been killed along with myself due to the negligence and lack of care from this company and its employees. I just called the manager of this Firestone and I was offered an apology (insincere) and an oil change. Why on earth would I want a free oil change when you didn't care enough to do your job when I am actually spending my money. This company has lost my business due to lack of professionalism and care for customers and their safety. BEWARE.Update: I contacted Customer Care as stated in the response and explained what happened to the rep Mariah C who was very nice, who told me I would be contacted by an area manager. Which hasn't happened and it's been over a week so my review stands and this further shows that Firestone could care less about it's customers.
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January 2024 by John Juric
The staff is always friendly! They always take care of all of my vehicles and needs with constant professionalism. Chris and Dino always take care of me!
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January 2024 by Kay T
They got my car in fast and did a full inspection including driving it and looking underneath to find the issue.
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January 2024 by Michael Mack
I tell people about this particular shop all the time....
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January 2024 by Vicky Corrao
I am always treated fairly and with respect.
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January 2024 by Just Want Good Service
Brian is very nice but been sitting for over a hour n a half just for and oil change!!!!! I'm sure their doing more then that!! So they can try an make you spend more... I just want an oil change geesh !!!! This is not my normal place, this is where my Mom comes!!! But it looks like everyone is moving at a snail pace!!!!!!MY FIRST AND LAST TIME!!!! I ask how much longer he say in the next 15 minutes claim he's short a guy but from the looks of it!!! 1 guy at the computer smoking so clearly he ain'just doing them I GUESS!!!!
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December 2023 by Victoria E.
I made an appointment with Firestone to get my car fixed. I had to take an Uber to the appointment and when I got there they said my car would not be fixed that day. It would have been nice to get a call from them telling me they couldn't honor the appointment so that I would have to waste my time & money on a Uber. They put 4 missing Lugs on one of my tires and charged me $514. Completely overpriced and I feel scammed.
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November 2023 by Thomas Carver
Called in for a quote on an oil change and have currently been on hold for over 10 mins. How hard is it to answer the phone??
