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December 2023 by Lisa Le
Demetra helped get me right with the right reservation for me and my situation. She was very pleasant to work with and is very knowledgeable. She got me a great deal for more than what I was orginially looking for. Would definitely recommend this location for the great customer service.
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December 2023 by Lucky Wilson
Demetria Dixon, which is the store manager was one of the most amazing customer service I have ever experienced the walk-through of the unit the conversation about the mattress bags just overall amazing shout out to her . Thank you so much
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November 2023 by Rosanne Cifani
I am incredibly satisfied with my experience at Extra Space Storage, thanks to the outstanding onsite manager, Adam. From the moment I arrived, Adam greeted me warmly and went above and beyond to help. He was knowledgeable, attentive, and dedicated to ensuring my satisfaction. Renting two large storage units was made seamless with his assistance. Extra Space Storage is lucky to have such an amazing employee like Adam. I highly recommend their services, especially with Adam's exceptional customer service. Thank you, Adam, and Extra Space Storage, for providing such an incredible experience.
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November 2023 by Taii Of Kaon
This storage has a location that’s close and convenient. Also Demetra was incredibly helpful and super friendly. She made the process easy to understand and helped make finding our unit easy as well.
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November 2023 by lynn nelson
Nate and Demetra (I know I am probably spelling this wrong - sorry!) were great to work with and bent over backgrounds to accommodate our needs. They are MUCH appreciated! Thank you!
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October 2023 by Ruby Pratt
Their customer service was very helpful in finding me the correct storage space. My purchase was online.When I got to the store, I met another helpful employee. The locker have easy access and it accommodated all of my things.
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September 2023 by Stephanie Holloway
Demetra, the manager of this facility is second to none! She provides the highest level of customer service at all times. It is rare to find a manager (anywhere these days) that is professional, courteous and readily addresses your concerns. So happy we chose to store our belongings here!
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August 2023 by Betsy Clark
Demetra was so incredibly friendly and so helpful. She had several other guests when I came in and was concerned she couldn’t help everyone at once. But she stayed calm and took her time with everyone. A real gem of an employee and a keeper!!! All instructions about the unit and unlocking it and the app, etc were easy to follow.
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August 2023 by K F
We had a problem with our unit (it happens, nothing bad against the company) and Demetra was quick to remedy the situation. She answered all of our questions, made sure our new unit was in working order, and ensured we had no trouble with access. Her friendly and calm demeanor really helped during a stressful situation. Thank you, Demetra!
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June 2023 by Tara
Excellent experience at extra space storage. The facility is secure and clean. Customer service is a 10/10!
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June 2023 by izapp
My son rented a small 5x10 space (Mentor store) while he was living with us back home trying to saving money between apartments. Originally, we were charged $50 per month (plus a one time "admin" fee of 29$) which was perfectly reasonable for us. Four months later we get a subtle notice in the regular mail (not email, like all the other correspondence) that the rate is now $85 which is a 70% price hike!, claiming "current market conditions". Total bull considering that on their own website they were offering them (still) for $50. Not happy about this shady business tactic - how is this even legal???
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June 2023 by Akshay Sharma
The facility is great and easy to access. The service is really above and beyond and I can’t thank Dimitria enough for helping me get the storage unit I needed. 10/10 user experience!
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June 2023 by Tara M.
Excellent experience at extra space storage. The facility is secure and clean. Customer service is a 10/10!
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May 2023 by celest stinnett
Best customer service, fair rates, Demetria was heaven sent. She was extremely knowledgeable and accommodating. She made a stressful day of moving much easier. Thanks.
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April 2023 by Dakota Dotson
Demetra & Nate (I believe was his name) at the Cleveland location were both very helpful in getting us coordinated with our storage unit. They were both knowledgeable and helpful through the process. I appreciate the time they both took to address any questions/concerns I had prior to arriving to the unit. The unit itself was clean and spacious as advertised. I would definitely recommend this company for your storage needs in Cleveland, OH.
