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August 2024 by Corey Pender
Josh and the team at Detroit auto are top class. The pride Josh takes to make sure the car is left in great mechanical order is awesome. Josh gets people in timing and is very responsive. Glad I found him a long time ago and will continue to use him. Best shop
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August 2024 by Jeremy Kurtti
Great communication and service. I wish I had found them sooner!
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August 2024 by Bird Buntyn
great shop that did a wonderful job with my car. feels better than the day I got it. they are upfront about why they are fixing things and I felt that their prices were really fair and honest. highly recommend this shop!
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August 2024 by Rita Rodgers
Phenomenal place to have your car serviced! And they truly are mechanics that knows what they are doing! My new mechanics and very trustworthy. I say take your car here! Periodddd
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August 2024 by Jazzy Jackie
Shout out to Josh and his team at Detroit Auto clinic for getting me back on the road in a speedy and safe time frame I needed a engine. Josh found one and got me back on the road. His customer service is 100%for me
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August 2024 by Heather Campbell
I’ve had nothing but positive experiences at Detroit Auto Clinic. They are honest, quick and fairly priced
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July 2024 by Eric Neundorfer
First time there, very happy with the work they did and the turnaround, quality job - Josh was friendly, upfront and direct. Would definitely go back and would recommend to anyone seeking an honest mechanic at a fair price
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June 2024 by hcaz kjjre
What a COSTLY Let down! I had given this shop my two front wheel hub assemblies to replace wheel bearings. I supplied the new ones and When I got them back the new bearing I supplied was destroyed along with the sheaves inside the wheel hub which weren’t damaged in the first place and will no longer even fit over my cv axle! The Price to get new parts to replace the ones they damaged cost as much as they charged me to do the job. too much $$$ wasted. Unbelievable.
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April 2024 by Sarah Harter
This was my first time working with the Detroit Auto Clinic team. A former colleague recommended them and I could not be happier. The team was prompt and responsive and their interface for service quotes and payment is easy to use and transparent. I will bring my car back for any future service needs. Thank you!
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April 2024 by Gianluca Peroni
Stay away !!!! This place will pretend to fix your vehicle. After a couple of weeks you go back it ends up being something else .
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March 2024 by Alicia Smith
Hello all who need your car or SUV repaired. Go ahead and get it done by Detroit Auto Clinic.. they are here to help get you back on the road safely!! I took my Escape to them and had my vehicle back the next day . It's running great! Reasonably priced and very friendly. I would recommend Detroit Auto Clinic to all !!
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March 2024 by Jacqueline Schade
Always professional, kind, and trustworthy!
10/10 experience ! Highly recommend!
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March 2024 by Dawn Reed
Fast and high quality work done. Great customer service!
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March 2024 by Vanna Higgz
Josh and the team do amazing work! I needed my brakes done ASAP and had my car back the same day. I go to them for all my work because they are reliable and affordable. Thanks Detroit Auto!
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March 2024 by Greg Nitz
These people do decent work, but their unsavory business practices make it so I cannot recommend them.
I brought my car in to have the brakes replaced but without my knowledge or consent, they performed a "diagnostic" on my car and charged me an extra $120. Apparently it's part of their policy to perform said diagnostic on every car that enters their shop unless you specifically tell them you don't want it.
Now, Detroit Auto Clinic will probably respond by saying that they have a sign indicating their policy. That is true, but they absolutely need to make this policy more clear to their customers. It is nowhere on the website, no-one mentioned to me over the phone, and no one mentioned it to me when I dropped off the car. In fact, when I dropped of my car, the person at the front desk was clearly trying to hurry me out the door. I didn't have a chance to look around the room and take notice of every single policy sign they have posted in the waiting room
I came in for a specific problem and never asked for anything more. What's worse is that the person who was at the front desk when I picked up the car didn't seem to know anything about the policies or how to work the invoicing system, so there was nothing he could do.
I want to be clear that $120 is a lot of money for anyone, but doubly so for me as a student. I had to give up the cash that I was going to use for my laundry in order to settle the tab. For future customers, please beware of the additional charges this place might tack on to your bill. For Detroit Auto Clinic, this whole thing could have been avoided if you just trained your employees to say "We charge an extra $120 diagnostic fee for all cars. Is that ok?"
Please allow your customers to make an informed decision.
EDIT: Detroit Auto Clinic responded and I just wanted to make it clear that I DID NOT ask to have the check engine light looked at. I never asked to have that done. I exclusively came in to have the brakes fixed. I knew why the check engine light was on, and it was an issue that I was planning to resolve myself.
Also, I don't agree with the doctor's office analogy. Let's say I go to the doctor's office for leg pain. The doctor then fixes my leg and starts examining my ears. On the invoice, the doctor lists a $100 "ear examination" fee. When I ask about the charge, the doctor mentions that he has a sign posted that says he performs an ear examination on every patient regardless of what they came in for. Now, maybe I should have noticed the sign, but I would also say that the doctor should have been more clear when I came in to visit.
