CVS in Cleveland aims to provide convenient pharmacy, health, and wellness services with reliable value and helpful staff. Most locations are open seven days a week, making it easy for customers to refill prescriptions, get vaccinations, and purchase personal care items, pet toys, or healthier snacks on the go. The store offers weekly deals and a membership program called ExtraCare® that provides personalized discounts and rewards. To save time, customers can choose same-day delivery or free CVS® Pickup with online orders, helping busy schedules stay on track. Customer experiences vary. Some appreciate the friendly and attentive staff, noting that employees go above and beyond to assist. One staff member helped with transactions and encouraged membership enrollment, creating a positive impression. However, there are reports of less satisfactory interactions. A reviewer described a technician as arrogant and demanding during a prescription transfer, speaking in a rude manner and suggesting the customer slow down on the phone. Such behavior was seen as unprofessional and disrespectful, leading the reviewer to feel the need to share their disappointment. Despite this, the store overall appears friendly, and some staff members are attentive and helpful. Overall, CVS in Cleveland offers useful services and strives to be a friendly place, but customer experiences with staff behavior can vary.
