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February 2024 by Andrew M. Lulas
Never again that's all I'm going to say!
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February 2024 by Frieda M. Johnson
Whenever I come to this CVS I get the best customer service... I am a senior and sometimes I need extra help for looking for somethings... Today Nekesha was opening boxes and putting things on the shelves.. I was looking for Alberto VO5 for gray or white hair.. I didn't see it on the hair care product aisle.. I saw Nekesha putting away things and I asked her about CVS having some Alberto VO5 hair dressing... She stopped what she was doing (with a good, caring attitude), went to the same aisle I had been in and went right to it!! I bought 2! I wanted to give her a good compliment so I asked for the Manager.. Nekesha said, she was the Manager! She has excellent customer service skills.. I put my things on the counter for purchase.. Then I got distracted with the candy bars... She was the only one checking customers out... She didn't try to rush me or anything... I really enjoyed my shopping experience at CVS.. Please remember her excellent customer service skills...
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November 2023 by Stephen Hyde
The staff is really friendly and helpful. Tasha made sure my prescriptions were transferred. Chai pointed out that something I was buying was buy one get one free.
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November 2023 by Greg _
Pharmacy OnlyI can see why this place gets a horrible rating. Instead of finding out why a doctor order the same medication again (I lost it) they just didn't fill it. They should of called and ask a question. Avoid this place. They show up late and then won't help you out.
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November 2023 by Angela Sigal
Drive thru wait time is unreal. Sat for 23 minutes waiting for them to serve the 1 vehicle in front of me. If the wait time is that long to fill , ask the people to pull back around. Ridiculous.
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September 2023 by Marcelle Wahba
The Pharmacist - Matt- is by far the best CVS pharmacist I’ve ever dealt with and my experiences include interactions with CVS stores in several states from California to Washington DC to New York City. He is personable and goes well beyond the call of duty to advocate with doctors and insurance to fill prescriptions on time. A true hero for patients who are often caught between insurance and providers. The rest of the pharmacy team and staff in the CVS store on Shaker Square in Cleveland, Ohio also provide excellent service. Thank you!
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September 2023 by Jermaine Bohanon
This place is terrible understaffed as always please get self checkout please
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August 2023 by Gwen Penn (Other)
I’m giving this location 5 star because of the wonderful & consistent customer service provide. The cashier is amazing! Unfortunately I don’t remember her name. She’s always friendly, greets everyone upon entering. I’ve witnessed several some rude customers, at different times, and she handles the situation very professionally. CVS management should recognize what a great person/employee she is!! Because of her, I’ll continue shopping at the Shaker Square location.
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July 2023 by Scott
This is a really nice CVS in the middle of Shaker heights. Although there's not a lot of parking, they store itself is very nice and that's a really nice food area of you to grab food at. They also have a very friendly staff and a really good selection. It's very conveniently located and they're all out of other shops in the area as well. That said, you might not be able to find parking right in the front of the store. But there is on street parking on the side.
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May 2023 by Denise Dunbar
I have been going to the Shaker's Square CVS for about 6 yrs. The store is always clean...staff always friendly and helpful ...and most of the time I find what I am looking for...unless it is sold out. I definitely would recommend this store to friends and relatives.
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May 2023 by Michal Kaufman
Extremely helpful staff; expert, friendly, knowledgeable, caring
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April 2023 by Shayla Shannon
Rude incompetent staff. Good luck trying to get simple questions answered as they don’t even answer the phone
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March 2023 by Vicky Eaton
My shopping at CVS is always positive it is my favorite drugstore
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March 2023 by Joao Teixeira Gueits
CVS needs to train their frontline/ pharmacy people better. Twice picked up unmixed (not ready for consumption) antibiotics for my child…1st time I let it go with a cordial reminder, but the second time of having to return to the store for a second prescription made me write this review. Frustrating.
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March 2023 by Madhurima Kaushik
Very helpful staff, specially the pharmacist.
