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August 2024 by Keith Kearney
Living close by this is the best place to pick up prescriptions, quick and easy through the drive through!
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July 2024 by Janee' Kelly
Charged me for a pickup order and then when I went to pick it up, the store was closed during business hours (10am). I went back in the evening (7:30pm) and they were still closed. Money essentially stolen and of course there is no one who can help because the phone is off.
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June 2024 by KEN J
I am happy to have this CVS on Shaker Square it is my go to place if I need some items I need in a hurry. The store is always well stocked and they have some items always on sale. The sale people up front are always nice and helpful. The people in the Pharmacy need to work on their customer service stills.
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April 2024 by Marianna C.
Supposed to open at 8… here I am at 8:08 and everything is shuttered. No one answering phone. Never seen this at any other CVS location…
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February 2024 by Andrew M. Lulas
Never again that's all I'm going to say!
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February 2024 by Frieda M. Johnson
Whenever I come to this CVS I get the best customer service... I am a senior and sometimes I need extra help for looking for somethings... Today Nekesha was opening boxes and putting things on the shelves.. I was looking for Alberto VO5 for gray or white hair.. I didn't see it on the hair care product aisle.. I saw Nekesha putting away things and I asked her about CVS having some Alberto VO5 hair dressing... She stopped what she was doing (with a good, caring attitude), went to the same aisle I had been in and went right to it!! I bought 2! I wanted to give her a good compliment so I asked for the Manager.. Nekesha said, she was the Manager! She has excellent customer service skills.. I put my things on the counter for purchase.. Then I got distracted with the candy bars... She was the only one checking customers out... She didn't try to rush me or anything... I really enjoyed my shopping experience at CVS.. Please remember her excellent customer service skills...
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November 2023 by Stephen Hyde
The staff is really friendly and helpful. Tasha made sure my prescriptions were transferred. Chai pointed out that something I was buying was buy one get one free.
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November 2023 by Greg _
Pharmacy OnlyI can see why this place gets a horrible rating. Instead of finding out why a doctor order the same medication again (I lost it) they just didn't fill it. They should of called and ask a question. Avoid this place. They show up late and then won't help you out.
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November 2023 by Angela Sigal
Drive thru wait time is unreal. Sat for 23 minutes waiting for them to serve the 1 vehicle in front of me. If the wait time is that long to fill , ask the people to pull back around. Ridiculous.
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September 2023 by Marcelle Wahba
The Pharmacist - Matt- is by far the best CVS pharmacist I’ve ever dealt with and my experiences include interactions with CVS stores in several states from California to Washington DC to New York City. He is personable and goes well beyond the call of duty to advocate with doctors and insurance to fill prescriptions on time. A true hero for patients who are often caught between insurance and providers. The rest of the pharmacy team and staff in the CVS store on Shaker Square in Cleveland, Ohio also provide excellent service. Thank you!
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September 2023 by Jermaine Bohanon
This place is terrible understaffed as always please get self checkout please
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August 2023 by Gwen Penn (Other)
I’m giving this location 5 star because of the wonderful & consistent customer service provide. The cashier is amazing! Unfortunately I don’t remember her name. She’s always friendly, greets everyone upon entering. I’ve witnessed several some rude customers, at different times, and she handles the situation very professionally. CVS management should recognize what a great person/employee she is!! Because of her, I’ll continue shopping at the Shaker Square location.
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August 2023 by J.T. Jr.
CVS needs to train their frontline/ pharmacy people better. Twice picked up unmixed (not ready for consumption) antibiotics for my child…
1st time I let it go with a cordial reminder, but the second time of having to return to the store for a second prescription made me write this review. Frustrating.
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August 2023 by Evelyn Slaughter-Jackson
Great prices
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August 2023 by Gwen Penn
I’m giving this location 5 star because of the wonderful & consistent customer service provide. The cashier is amazing! Unfortunately I don’t remember her name. She’s always friendly, greets everyone upon entering. I’ve witnessed several some rude customers, at different times, and she handles the situation very professionally. CVS management should recognize what a great person/employee she is!! Because of her, I’ll continue shopping at the Shaker Square location.
