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December 2023 by Arthur R.
We ordered a glass top for a table that was professionally repainted about a month ago. While the product was good and the price was fair, the installation was terrible. The installers seemed to be annoyed and in a hurry. As a result, they damaged the paint on the table top by sliding the glass across it. They also did some work on a shower door and left the work area messy. I was very disappointed as we have used Crystal Illusions before on the recommendation of interior designers and had a good experience.
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September 2023 by Joseph M
Our shower doors were not working, and we couldn’t use the shower and crystal illusions came out very quicklyThe craftsman who worked on it was named Sal and he was the most pleasant and most warm person, and he was as neat as any worker has ever been in our houseHe did his job professionally andSolved the problem, and I would recommend this company any time, and I would ask for Sal specifically
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June 2023 by Dianne Kummer
The shower doors are beautiful, nicely made and heavy. We love them. The problems came after the installation. There appeared to be a gap at the bottom of the main door that slides open--looking like it was "off kilter". I asked the installer about it and he said it was fine. I still didn't like the way it looked (it wasn't level) so I called the office the next day. I spoke to Billy and he was very dismissive, chuckling, asking if water got out. I said no...he then said it was fine. I again said it doesn't look level and the gap is quite noticeable and I would like it fixed. He was in a hurry to get off the phone, cutting me off and not letting me speak. He asked me to send pictures. After hanging up I was upset that he wasn't at all helpful and looked online to see who the owner of the company was to make them aware of the problem. Billy IS the owner! I sent the pictures and received a response the next day from Monica--due to the uneven curb and floor some outages are within tolerance. Adjustments are done with the rollers. I replied "how is the adjustment done? can I do it? does someone have to come out?". No response.Our main contractor was doing other work in our house and was familiar with the door/rollers and was able to adjust the door correctly. A few days later I received a call from Sal at Crystal Illusions asking what the problem was. I told him it was fixed by our contractor. He apologized for the inconvenience even though he had nothing to do with it. No one else at the company even replied to calls or emails. After spending over $2000 for the doors I would have expected more attention to detail and excellent customer service. Use a different company.
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June 2023 by Dianne K.
The shower doors are beautiful, heavy and nicely made. The issues came after installation. The problem (a gap at the bottom of the door) was quite noticeable and looked "off-kilter". I called the office a few times, emailed and sent pictures of the issue. Was told adjustments can be made with the rollers on the door. But who does that? do I? how is it done? do you need to come back out? I didn't receive a response. Five days later I got a call from the man who does the measurements asking what the problem was. In the meantime, the door was adjusted by our independent contractor who happened to be familiar with them. After spending over $2000 it was quite disappointing to receive such poor customer service and follow-up.
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April 2023 by joe tesauro
Good people who do good work at a fair price.
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August 2022 by Bruce W.
Crystal Illusions install a Basco "Serenity" rolling shower in our home about a week ago. We were extremely please with the installation. The two installers Tom and Rod were very pleasant, professional and neat. We would definitely recommend this company.
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June 2022 by Andrew Miller
Great people to work with!They have very talented artists designing awesome glass project that are very beautiful!The installation of my shower glass was painless, the workers were very respectful and did a fantastic job!
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February 2022 by Latasha Spencer
Couldn’t even get past the rude women on the phone to get an appointment for a quote. Didn’t seem like they wanted any new business so I’ll take my money elsewhere.
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November 2021 by Sally Rutman
The BEST!!OWNERS INCREDIBLE!So helpful! Fabulous !Amazing Products!Love Love Love Archie!!!
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March 2021 by Mnm123
Amazing
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December 2020 by Colleen W.
I had a very positive experience with Crystal Illusions from start to finish. Billy Klausner, the owner, could not have been more helpful in finding the best option for the barn style glass sliders that we wanted for our new guest room shower. Despite the fact that our walls were not plumb, the accurate measurement and custom cut glass made the doors fit beautifully. While Crystal Illusions in Bedford Heights is a thirty minute drive from my home, it was well worth the trip to do business with them.
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July 2020 by Ben
Contracted withe Crystal Illusions for our new home. The products they recommended and we purchased to keep the glass clear and streak free do no work at all. I verified with the owner who claims the product was indeed applied, but over promised and way under delivered. Five figure $ for the glass, not worth it and would not recommend.
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March 2020 by Barry Hoffman
Excellent Service, excellent quality. I am a Remodeling contractor and they make me look good everytime. They can handle all phases of glass fabrication except glass blowing. Highly recommend for all your custom glass needs.
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January 2020 by Scott Finnegan
Amazing to work with from start to finish. Bill took the time to go over all the options and found what worked perfectly for us. Couldn't be more pleased with how it turned out. Highly recommend will use them for all future projects.
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January 2020 by Tatyana Moran
We are very happy with our custom slumped cast glass shower enclosure with ocean wave design. We spent a couple months on just getting several estimates, and Crystal Illusions was still the cheapest of them all, so don't waste your time and go straight to them. Sal took excellent precise measurements, and it is very sturdy and solid. I wish we were told that it would take almost 6 months to actually receive it, we were given a rough estimate of 8 weeks. I wish we didn't have to keep calling and emailing to ask for updates and estimated installation time. If you need it by a deadline, I advise you add it to the contract. Also, all our oil rubbed bronze hardware turned out to be plain matte black, not dark brown like it was pictured in the CRL catalog, so we will have to touch it up with some bronze paint, since we don't have anything black in the bathroom, but it's fixable. In spite of anything, we still love our new shower and highly recommend Crystal Illusions to all our family and friends. Thank you.
