Costco Vision Center is noted for its wonderful service, great prices, and fabulous selection. Many customers report high satisfaction with their glasses, praising the great quality and affordable cost that beats other providers even when using vision insurance. The service is often fast, with quick turnaround on orders. The on-site eye doctor receives high praise for being thorough, calm, patient, and kind, with strong recommendations for eye check-ups. However, some customers report inconsistencies with service. While the staff is generally friendly, contacting the department by phone can be difficult and lead to unsuccessful trips. Policies on returns and exchanges for contacts are strict, and they do not work on designer frames. Overall, for many, it is considered a best-kept secret for vision care, offering a valuable experience that encourages customers to return for all their glasses and contacts needs.
Just had my annual eye check And this eye doctor is for sure, a five out of five. He is so thorough calm and explains everything. He’s very patient and kind. I would recommend everybody to come here for their eye check ups.
May 2025
I recently ordered glasses here for the first time, despite being a member for many years. The quality of the glasses was great, and the cost was even better than at other providers when using vision insurance. I’ll be getting my glasses and contacts at Costco from now on, and will no longer waste money on over-priced... read full comment
March 2024
Pricing is affordable, staff is friendly, but don’t bother calling as they will waste your time.I had 2 unsuccessful trips since my phone call. No returns / exchange on contacts and flat out refused to work on “designer frames”. Seems like that policy changed / got stricter.
