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August 2024 by Robin Dombrowski
Fantastic crew. They read my review and fixed the problem within 24 hours. Nothing but respect and understanding. Thank you Conrads!
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June 2024 by micah hutz
Went in for a simple tire rotation from the tires I bought from them. They went above and beyond. They did the rotation in a X pattern like I requested. And the rear rims have a tendency to stick to the drums. So they polished all the rust off the drums and the inside of the rims. Where the two parts contact.Then I put a barrier grease on the outside of the drums so they no longer wield themselves to the rims. God forbid get a rear flat. Now at least I know I can get the wheel off now to change it. Charge for all this? $0.
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May 2024 by Victor DelZotto
We had a very difficult problem to diagnose, but John the mechanic fixed our 2012 Rav4 and it now runs like new. Saved and showed me the worn parts. I think we are always treated fairly at our Lorain Road Conrad’s and the vehicle is always repaired right.
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April 2024 by Ahmed Maher
They offer free air for tire.
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March 2024 by Angel Deee
Called yesterday and was told to come at 1pm for a wheel alignment. I get there and the miserable bald man at the counter told me there was a car stuck so I had to schedule an appointment for the next day.
The next day, the same miserable bald man at the counter asking me the same questions from yesterday as if he didn’t even type it up. Says “I talk to 100s of people of day.” My appointment was for 10am but yet they asked me to leave my car until close of business 6pm. Wasted my time two days in a row. Never coming back here ??
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February 2024 by B Twingstrom
Tried to outsmart me with the kind of oil that goes into my car. Then he spotted a problem with a small leak where he thinks was in the transmission and put it on the invoice and never bothered to tell me about it.
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February 2024 by mom mom
I love this place, quality service and free air 24-7, wonderful! Nice people work there. Conrad's is an asset to the neighborhood.
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February 2024 by Nate Moore
I had a flat tire on my truck. I set up an appointment online over the weekend for a tire repair at noon on Monday. My girlfriend went to the appointment at noon because I was at work and they told my girlfriend that they could not do the repair and she would have to wait 2 hours or comeback Wednesday. The man was rude to my girlfriend and told her the website should not have let her make the appointment, yet nobody let us know ahead of time. Very disappointed.
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January 2024 by Toya Owens
2nd time not having no windshield wiper fluid. If they not topping that off they not topping off any fluids. If I chose to spend 100 on oil change I expect the works it comes with. I do not like going to places that because you a woman you get taken advantage of
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January 2024 by Karren Boyd
I sure appreciate the free air since I have to stop there every few days bc I have a very slow leak maybe I buy my next set of new tires from them
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December 2023 by PJay RICAN
They held my car and promised service And didn’t even follow my scheduled appointment 2 days in row and nevertheless bad experience here he rebooked me twice and didn’t help me get the problem fixed
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December 2023 by Donna Wright
Thy were awesome!! I needed new tires.. And they gave me new tires and were so nice!!
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November 2023 by Yub Kim
DO NOT GO. My tire was losing pressure so I took it in. I made an appointment through the website the night before going in. The person who checked me in was complaining about how he doesn't check appointments made through the website and the website makes them overbook. They charged me and told me it was "fixed". When picking up my car I asked them what the issue was, one person said "I don't know" and the person who was complaining about the website said "nails". I woke up the next day with a completely flat tire.I'm not even going to bother calling them up and making them redo the work. The whole experience made it hard to trust they will do a good job.
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November 2023 by aaron pompi
Made an appointment for 8:00, for an alignment. When I arrived they said it would be a couple hours before they got to it. What was the point of the appointment. Very disappointed, ruining my tires as we speak, because Conrad's screwed me over
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October 2023 by Erik Von
Sub par customer service. Went into have tires put on car, got a call to pick up vehicle. Went to pick up and asked if the oil leak was from the oil pan plug. I got a whole lot of pomp and circumstance. We add a dye to the oil and then check for leaks with UV. I asked to take a look when the vehicle was up on the lift, that's all. Got bill and nothing written in regard to my request. Said thank you and got not a your welcome but No problem. Sorry to be seen as a problem, guess it's a good place to work as long as you don't have customers.
