-
November 2023 by Kimberly CLE
This is my first time here and received excellent service for patching a tire leak. It was easy to make an online appointment via website. Dropped car off for a few hours and received an email with a video explaining the results (a nail) and showed patchwork while they finished. Definitely exceeded my expectations. No delays in pickup (also got a call when it was ready). Would highly recommend.
-
November 2023 by Drew Crawford
The shop is incredibly convenient if you work or live Downtown. I drop my car off for an oil change in the morning, have a quick chat with the service folks, and pick it up after work. They are incredibly honest and thorough! Of particular note, I was there today and one of the service members was particularly kind to the person in front of me who didn't speak English as his first language. It would've been really easy to get frustrated, but instead he was patient, kind, and explained things thoroughly. You don't see that often these days...it really made my day.
-
November 2023 by Erin H
Conrads, you're normally great but today wasn't good. Drop my car off at 9 am with expected pick up time of 5 pm. Car wasn't done til 6 pm. Had to go to work and then was late. While my car was sitting out in the parking lot all day, someone broke into my car. No bueno. Conrads, I love you but today was the worst. I'll be going to Lakewood or Westlake from now on. At least Mike the manager was apologetic and Dave was great. So 5 stars for staff, 1 for overall experience.
-
October 2023 by Jarrett B.
Been a customer since 2018.Just have to share my appreciation for Bruce, Mike, and the entire team. My car has been in and out of there a lot the last two weeks, and they know me by name now!Top notch service. Never did a day go by that they didn’t call to update me, they even worked with my insurance to help get some of the repairs covered.
-
August 2023 by Bob R.
I don't know why I keep going back there but I'm certainly done with them now. I've bought several sets of tires and other services. I have a 2017 Jeep Renegade. They charged me $100.39 for an oil change. I know it's synthetic but that's f-ing nuts. Or better yet, I had a $10 off coupon so I got new wipers. After the $10 it was still $40!!! FOR WIPERS??? After my wife's oil change they said she needed a new air filter and cabin filter. I checked them out myself. First of all, the air filter was almost new and looked perfectly fine. Secondly, they never removed the cabin filter, they just assumed I guess. I know I'm just one guy but I'm certain there are many more. I DO NOT RECOMMEND THIS COMPANY!
-
August 2023 by Nittani Marie
Jacob was absolutely wonderful, so outgoing and very insightful with me asking all of my questions. He deserves a pay raise!
-
August 2023 by YASHWANTH PATEL
Gave car for service for general service they charger unnecessary parts and that mechanic applied my car air conditioner
-
June 2023 by Matthew Serna
I drove in after a flat at 7 am and was served immediately. They had tires in stock for a good price. They called to tell me my brakes needed replaced (which I pretty much already knew) and fit the service in the same day. They shuttled me to work while my car was fixed. Importantly they didn't try to force me to buy anything the whole time. I have no complaints
-
May 2023 by Erika G.
Everyone at this location was wonderful, the service was quick, and honest and were able to fit me in last minute. Mike, the shop manager was great to work with and I will only be going here for all my tire/car needs. Thanks again for top notch service!!!
-
May 2023 by Stephanie Gandy
Location is convenient to my job. They fixed my car in a timely manner. I appreciate the video inspection of my car. Car drives like new!
-
March 2023 by Kellie Grayson
The mechanic purposely did not connect the air mass flow sensor causing my motor to run rough and shake. They were trying to sabotage my car in order for me to return to the garage for more service. I hate when auto body shops try to take advantage of women especially Black women.
-
January 2023 by Micah Whitmore
If I could give this place 1 star I would and we did not even show up. I called Mike the service "professional" at this location and was inquiring about a cost estimate on the replacement of a part. He was very rude and unprofessional by continuing to tell me about diagnostic. I stated that I understood and asked again very nicely for a cost estimate for my personal assessment. He proceeded tell me " I mean I am not sure what else you would like I told you what the would probably be the price" in a very rude manner. He hung the phone up in my face. I will not go to a place of business where they are not professional or respectful to their customers. I was very frustrated and could not believe the quality of service I was getting. Again based on my experience I would not recommend this place to anyone. Customer satisfaction and service should be at the forefront of any organization. It's clear it is not at this location nor place.
-
January 2023 by Thomas W
Good service for the area and has good deals on occasion. Very busy as it serves a lot of people but they tend to do good work.
-
January 2023 by Jenifer Love
Conrad’s downtown is the bomb, thank you for the great service!
-
November 2022 by Damla Sevgi
Do not buy tires from Conrad thinking that you would get life long guarantee and service. I purchased a tire after getting a flat with life long service guarantee. In less than a year I started having problems with the tire. I needed to pump air every 5-7 days while my other tires did not need any. I went back to the shop and they claimed there was a rim leak and they fixed it however my issue did not resolve. During that time I moved and changed states. When I was visiting town next time I brought my car back to Conrad and again was told it was rim leak and they fixed it. I explained that I believed that was something else because my issue was not fixed last time. As expected I continued to have problems. Recently I had another flat tire and went to a Firestone, which informed me that the tire from Conrad had an inner tear and bubble and needed to be replaced. I brought my car to Conrad a week later while visiting friends. Although they claim accepting walk-ins they told me they couldnt accept my car for service despite knowing that I live in another state where no Conrad shops available. They also told me they wouldn't replace my tire bc it was 3 years and 4 months past the purchase and it was beyond 3 years. I explained that my issues began within the first year and Conrad failed twice to identify the problem and fix it but it didn't help.In summary I am still pumping air every week to the tire I bought from them bc they failed to provide appropriate service and failed to take responsibility for their low quality tire and service.
