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January 2024 by Bill T
Worst customer service ever. I asked the girl which who was so weird a question then she rolled her eyes on me like she doesn’t know what I’m talking about. Never going back to that gas station when I’m close by.
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January 2024 by CeCelia Rivera
What's the purpose of three people standing at the register, but they still make you use their "smart" check out. Prices are already outrageous, least you could do is work. I'm already paying enough, I don't want to do extra work at 5 am on my way to actually work, not stand around and chit chat.
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November 2023 by Anthony Allstate
I frequent this establishment almost on a daily basis. I must say that I love the interaction that I have with the employees here, and these 3 stars are for them. The local management here is a totally different story.. as they put in guidelines that aren't present at other locations. Circle K OWNS their convenience stores.. they are not franchised out.. meaning what is in place at other stores also should be in place at this one!
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November 2023 by Jd Lake
Manager at this location is terrible. Acts like they own the place and seems to treat employees like garbage. Sounds like she should be removed.
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October 2023 by Anthony B.
I frequent this establishment almost on a daily basis. I must say that I love the interaction that I have with the employees here, and these 3 stars are for them. The local management here is a totally different story.. as they put in guidelines that aren't present at other locations. Circle K owns their convenient stores.. they are not franchised out.. meaning what is in place at other stores also should be in place at this one!
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October 2023 by Betty
The new staff is very rude. They act bothered when u ask for anything..i dont need eye rolling when i just ask for cigs.i work in customer service and they need some training. Just not the way i want to start my morning. I will go out of my way to not stop here
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September 2023 by Debra Mango
Circle K on Lorain road has new racist workers I have been shopping there for 2+ years now it’s new workers and I was accused of stealing ice and water and was arrested for theft when every worker except the one that called the police said water was free when you bring your own bottle. Corporate office don’t care. Contacting the BBB. The lady name is Amber Laurence. If your black I would not advise you to go there when she’s there you might get arrested behind having a disagreement with her even when she’s in the wrong. The owner does care he got me trespassed instead of correcting his employees. Thought the customer was always right. We are the ones spending our money in your business!
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July 2023 by 216vay M.
Hello, I'm a regular customer at your store circle k in Fairview Park, Ohio. I visited today and was highly upset with my visit. I went in and got a few snacks for my daughter and I also purchased gas on pump four after I got everything and I went out to pump gas. Something was wrong with the gas pump so I sent my sister back in to let the clerk. Adam, know that something was wrong with the pump. He said he would do it again which I do believe he did but it still didn't work so my sister went in again to let him know it's still not working. He proceeded to get irritated and frustrated about the pump and her keep coming in letting him know it's not working. Instead of him coming out to check out the pump or just transferring me to another pump, he proceeded to curse my sister out and throw her receipt at her. If you run the cameras back everything should be recorded. She came back out and let me know what happened which prompt me to go in the store to handle it myself. I proceeded to walk in and before I could say anything he told me you and her can get out. I don't need both of y'all in my store and if you don't leave I will call the police. I told him the pump wasn't working. Can he please check it out? He's still yelled and proceeded to talk negative with another customer about us that was standing in front of him which caused me to say something to the customer because it wasn't his situation to handle or to jump into. So another customer seen the situation wasn't being handled and Adam called the cops he offered to come out to the pump and help instead of one of the circle k employees. The customer proceeded to check out the pump and notice himself that it wasn't working and was about to go back in the store but I just canceled the whole order and my money went back on my card and we just left. Something needs to happen with this because this isn't his first time disrespecting me and I really don't appreciate it because I spend a lot of money with you all because it's the closest store and my neighborhood. I get snacks, gas and I come there on the regular and I'm always nice. They never have a issue with me but with Adam he feels if he has to do anything extra outside of him being on that register something as simple as handling or helping a customer. He catches an attitude and get nasty and rude. I don't know if it's because I'm African American or what the case may be, but at this point that's how I feel and I don't like it
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June 2023 by N N
Very rude customer service cashier uses profanity always screaming and yelling. I say to myself. Is this the etiquette of this company? How can you scream and yell at customers and use profanity and curse and always yelling and screaming the service stinks. The employees are very disrespectful by myself. Don't feel uncomfortable going there. I don't like the foul language that they attendance use. They're very disrespectful, always no etiquets. I wonder if this is the value of circle k. I wondered this is how they teach their employees to act to customers. How could your employees use profanity and curse words and threaten the tall people out the door? That's because they are lazy and don't feel like doing their jobs especially when a customer comes and spends money. I don't understand how you guys put up with employees like this. I will definitely take my business elsewhere. I just can't believe the profanity and the cursing that goes on in this place is disgusting 0 mind you there's a lot of elderly that go there women and children there's a tall guy. Long hair that's very rude there I believe that person's name is Lee
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April 2023 by Rob Tuttle
Not open 24 hrs as indicated by Google. UPDATE NEEDED
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November 2022 by Ryan Zelenka
Do you guys ever have anything stocked in this store? And on top of that when there’s a huge line, why do you guys not help your coworkers? I live next door and this is seriously an everyday thing
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August 2022 by Madea Njd
The air pump make my titer losses even more air instead!!!!!!!!!!!!!!!!!!
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November 2021 by Nancy Fester
Karla, one of the managers, is always friendly, smiling, aware of customer needs and hard working.
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May 2021 by Katie
They are open 24 hours and I came at 11 p.m. and the doors were locked. I tried calling and they guy who answered sounded strung out and said that they were currently closed with no explanation.I was not the only customer here waiting to go inside.Won't be back.
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March 2021 by Astrid W.
Haven't been here in quiet some time. Last time I was in there what I can assume was the store manager. ( heavy set white girl) was talking about having sexual interactions with her neighbor. Also talking about bar hoping in Lakewood. Very unprofessional. When I expressed my concern the manager laughed at me.