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June 2024 by Michelle Popovich
Spencer was very helpful yesterday. I was searching for a gaming PC for my son, and know absolutely nothing about them. As soon as my mom and I walked in he greeted us in the computer area. He knows his stuff and was so kind through this entire experience! Thank you for all your help!
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June 2024 by Juliette B
I purchased an Insignia refrigerator recently with Best Buy and my delivery was yesterday! The delivery agents Brandon and Gabriel were so pleasant and professional and they made my delivery process a complete SUCCESS!!
THANK YOU BRANDON AND GABRIEL!!
I value your professionalism and superb installation!! The process was smooth and quick.
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June 2024 by Lee Billi
Friendly staff . They help you find what you need and not what you don't need.
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June 2024 by Derek
First visit went well at this store. We were assisted by a gentleman named Jake and he assisted us in purchasing a fridge and washer/dryer set. We left the store feeling happy with our purchases. Fast forward to the delivery of the items.
My fiance requested to work from home that day to make sure someone was there when they delivered. They opened the fridge box out in the street and started assembling the doors onto it, only to get inside and have to then take them off again because it would not fit through the doorway. During this entire process having an attitude and being clearly frustrated about having to dismantle what they had already done. Fridge gets setup and they identify a dent in the freezer door and ask if we would like a discount or to have the fridge replaced. We weren't sure and waited a day to make the final decision. I called back and confirmed to move forward with replacing the panel but that there was also additional damage to another panel we did not see prior. The customer service rep started telling me there was already an appointment for my dishwasher and everything was ok. I have never purchased a dishwasher in my life and have no idea what they are on about. Finally get everything straightened out and the correct appointment was now setup and replacement panels were guaranteed. Fiance takes a day off for this geek squad rep to come out and he is there for 2 minutes and leaves because he wasnt even aware of the problem in the first place. He was just given a generic service call to repair. So now he has to order the panels to be replaced and wants to ship them directly to the house. Two more appointments have been canceled and rescheduled because they have no tracking on these panels and don't know when or if they will ever arrive.
One day after the latest call to customer service to reschedule yet again, the entire fridge & freezer just stop cooling. Almost $450 worth of groceries in this 30cu.ft fridge have now spoiled and gone bad. I contact best buy online chat support early in the morning while others are sleeping and they tell me there is nothing they can do and I should try to contact samsung directly. I haven't even owned this fridge for 4 full weeks at this point. I went directly to the in person location I purchased the fridge from in the first place and they were able to schedule an exchange and replacement after 20 minutes. They were not able to provide any sort of compensation for groceries or anything because I didn't purchase the geek squad warranty. I purchased the fridge fully expecting at absolute minimum 1 maybe 2 years without any major flaws. It has been 27 days since delivery and the product has failed and ruined hundreds in groceries. They cant do anything because of a warranty. If the fridge failed 2 years down the road I think that would be a fair response but not this early. The few people I dealt with in person were good but every experience with customer service both online and over the phone has been an absolute nightmare.
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June 2024 by Jannette Aquino
Good service and deals
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June 2024 by Anthony Anderson
Nice Staff!! Very Helpful??
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June 2024 by David
Called the store over 11 times trying to get ahold of someone who physically works they’re not in the call center. No luck doesn’t make sense why we can’t talk to someone who works in the store, it’s part of their job. I had a tv being delivered today, but it did not give me a timeframe of when it would be delivered, and I had to leave for an appointment. There should be option for same-day delivery on the time you could select for it to be delivered so you don’t have to worry about it being left.
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June 2024 by Michelle Benjamin
This is one of the nicer locations. Getting in and out is easy, and there's more than enough parking, and they always have the latest in Tech. Customer service with super friendly and helpful.
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June 2024 by Vince Rock
Too expensive
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June 2024 by Karren Boyd
I stopped in to make a payment on my credit card and couldn't get a smile outta the customer service rep to save my soul
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June 2024 by Sandra Rose
Great customer service, employees are very friendly and helpful. Online ordering fast and easy
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June 2024 by Nelie Kausen
I picked up some wireless earbuds in a super cute color. The order was ready within an hour of placing it and the check-in was super quick, too! Easy set up for the earbuds, they sound good ?
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June 2024 by Goats Are Magical
Damien helped me out with an apple watch. Very please with his customer service. Will be a returning customer.
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June 2024 by yvonneolivia
Nice clean store
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June 2024 by mark archazki
It's best buy, what's not to love, the main one in Cleveland is huge, all others are pretty small!
