-
November 2023 by Ronnie Thornton
Bought the vogue tires ($1600.00). . guy that mounted them brought car back all oily inside and he never balanced the tires at all. . Heading out on a trip and the car started shaking like crazy, l had to take the car home, then l took it to the dealership to have the problem diagnosed ($149.00) that's when I found out about the tires not being balanced . I called Best Buy to inform them of the problem the salesperson was indifferent to my situation. . No I didn't get reimbursed. . DON'T GO THERE!!!
-
November 2023 by Theodore Mckenzie
My sister recommended this place to me and I'm glad she did. Fast friendly service with suggestions for future repairs with no pressure. I got 4 new tires and the ride is so smooth and quite. Will definitely recommend to others.
-
October 2023 by danny richards
Great place for your go to needs great people to work for as well
-
September 2023 by Savannah Lally
Overall, wonderful experience! I needed new tires last minute and Mike was able to get me in very quickly and helped to make my decision on which tires to go with. After getting my car back, it rides very smooth. Very thankful for such a positive experience!
-
September 2023 by 20Ball
Don't come here if you need anything fixed... you tell them one thing and they do another. Came here and asked exactly for a 4 wheel alignment..Waited 2 hours and they came back saying i need this and that then charged me for an inspection. If all I wanted was an inspection I could of went elsewhere and got it for free. Never coming here again. I also seen other customers coming back for messed up work they've did. Be cautious
-
August 2023 by Lorenzo Townsend (IS Bless)
I wish I could give less than 1 star from the experience I just had. My wife and I travelled from Mentor, OH area. This place provided excellent service in the past. This time it was sub par. Before the sales representative got my money, he was nice. When I came back because my car was shaking on the freeway because they didn’t put my hub rings on with my new rims, it seemed like he had an attitude. So I ended up having to go elsewhere and spend more money for something this place should have done proper the first time. It was later discovered that one of my new rims was also chipped. I would not recommend this place to anyone from the experience I just received. Additionally, I gave the guy who was working on my car a tip. I guess my tip should have been to put everything in the box with my new rims on my car!
-
July 2023 by Gina Love
I had a slow leak in my passenger back tire. I walked in around 2:30 and was walking out after 3:00. My tire had a nail or screw in it. They patched my tire for $27.00 and I was on my way. I was very pleased with the service.
-
July 2023 by Shahidah Hawkins
I love this place the customer service is definitely topnotch. I won't go anywhere else for a wheel alignment
-
June 2023 by Sharrice Taylor
I had high hopes for this place. I had front-end work done, and my car seems to drive well. Since I just got the car, I'll update this review if that changes. Unfortunately, they have poor communication and undesirable work practices in prioritizing their workload. I was given an estimate, only to feel ambushed with a higher price when it came time to pay the bill. I was not notified that the cost was going to increase to allow me the choice to proceed with the work or explore other options. Secondly, the salesman did not share information about the warranty of the parts and labor, nor did he provide me with the option of purchasing better parts with a better warranty. Lastly, I was told since the parts came in so late in the day that, they did start the job but would do it the next day. I called the next day to check to see when in they would be done repairing my car and was told they were not going to work on it because they had other 3-4 hours jobs they wanted to complete first. It clearly did not matter that my car was there first, and I had to be inconvenienced for another day without my car.5/30/23This is an update to my review. I am changing my review from a 2 star to a 5 star. A manager reached out to talk discuss my concerns. I talked to Doug, who was very helpful in resolving my concerns and working on putting better practices in place to benefit all customers. I appreciate the prompt attention and management's acknowledgment of my concerns. The fact they actually reached out and had a discussion with me shows they not only care about their work but the customer as well. I will definitely come back and recommend this place.
-
April 2023 by Virgil Watson
I went up there to get sensors, mount and balance and the balance was all off I had to come there 4 Days don't reset my sensorsBad experience, I had to take it somewhere else to set my sensors and my balance and they fix in 45 min NOT 5 HRS!
-
February 2023 by Human Resources
We have all of our commercial fleet vehicles serviced here. They have been a trusted partner in our maintenance program. Every few months we receive solicitations from other companies though their level of service and pricing does not measure up to what Best Buy Tire provides.
-
February 2023 by Nicholas Jones
This is one of the friendliest, most honest businesses in Northeast Ohio. I was in a bind with dangerously low tire pressure having driven all around the city attempting to find an air machine but all were Out of Order. I stopped in and asked how much it would be to fill my tires up or if I needed to pay for a service and they waived it off, one of the owners immediately got me in to fill my tires up and only requested that I keep them in mind during my next service or repair. My hat's off to this type of community approach to business.
-
January 2023 by Dawn Marie
I always go here for my repairs and tires. They have a lot of hard working guys up there! Definitely recommend!
-
January 2023 by Myles Braude
Honest, Fair and Dependable Tire Company . Have every type of tire. Talk to Doug or Ted they are professional and do their best to make things right
-
January 2023 by Johnnie Pullum
They did everything they said they would do and no hidden fees I would recommend them.