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October 2024 by Shotcalla Ruff Ryderz MC
Just had an Alignment done on my truck $140 ?
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October 2024 by Tracee Turner
I take my car to Best Buy at 7:00am on Wednesday and drop it off. I tell the guy, "hey my engine light is on and my heat is not working. I got it diagnosed at Auto Zone and they said my engine light was on due to my thermostat." So the guy stated yeah it may be. I then told him ok if it is then I have the thermostat on the front passenger seat. He tells me ok you can leave it and take one of my cards so you will know who you left your car with. I then stated ok and you will give me a call before you fix anything right, he stated yes I will. I get to work and a couple of hours pass by and I get a call from My Daughter's dad, which is the person who ALWAYS suggest me to go there. He said they said its going to be $350/$360 to fix the thermostat for your heat and to give you an oil change. I tell him ok well tell them to go ahead and fix it. So I'm sitting here at work and its nearing the time for me to get off. I call them to let them know hey I get off in the next 15 minutes which is 4:00pm and I will be there to pick up my car at like 4:15/4:30. I was then told, "Oh I apologize I meant to call you to let you know it wont be ready until tomorrow they have it all took apart now and I know its not going to be ready for you today." I am in total DISBELIEF because not only did you not call to tell me this in a timely manner or bother to call me at PERIOD so that I could make arrangements for a ride home and to work/school for me and my daughter the next day, BUT my car has been there since 7:30am. I let this go and go ahead and make arrangements for a ride. After work the next day I go pick up my car and on the drive home I notice my heat is still not working so I figure like ok they just fixed it so I'm going to give it time to let the antifreeze or whatever run through it to heat up. I get home park my car, get in it this morning blast the heat, nothing but cold air so I give it time to hopefully heat up on the ride to work, get close to work after a 15 minute drive still no heat. I go up to the shop and tell the guy hey, my heat is still not working.....He tells me well yeah you know it could be something else. So I stop him in mid sentence like what do you mean it could be something else I mean I brought my car to you all yesterday telling you that my engine light is on and my heat was not working and suggested it may be the thermostat and as an auto shop after my vehicle was diagnosed it was your job to tell me exactly what was the problem and get my ok to fix it in which I gave you the go to fix and so now you're telling me that the thermostat may not have been the problem it may be something else that is going to cost me MORE money..... I am so ANGRY because I feel like my car was NEVER diagnosed by them to see what the reason for no heat and was not at all tested by them before I picked it up to make sure the heat was working and I am still curious as to WHY did it take a full day and a half to put on a thermostat that didn't even solve the issue..... So I am out of $550 in 2 days for the cost of the car and transportation for the car being held over night and getting it back in the same condition it was in when I dropped it off to be FIXED with NO HEAT and the engine light STILL ON.........
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October 2024 by Michael Weatherspoon
Bad business. Supposedly, on September 18, 2024 they replaced a thermostat on my vehicle … an hour after I got my car, it overheated, thus breaking down again in the middle of the road. I towed my car back to them… got it out the shop today, September 19, 2024…as I type this, my car broke down and overheated again off Broadway Avenue. I am livid. I just paid $600.00 to Best Buy to repair my vehicle. I have missed picking my daughter up from school and time at work. Also, when I called and showed up in person, I was met with apathy by the staff, and a nonchalant attitude when inquiring about my vehicle, like I did not have a right to ask and be upset. I have not drove my car since September 6, and this is how Best Buy do me. I would have given them less than one star.
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October 2024 by Kaleb Armor
No nonsense
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September 2024 by Sal Sidoti
Had a flat just before getting on the freeway. Gave them a call as they were close. Recommended a tow service, United. Very helpful to get my truck to them get the PITA spare down from under the bed and on to get me on the road. It was suggested I needed all new tires and an alignment. I went ahead and did this a different day. Very competitive and fair as I waited a few hours for this to be done. Ask for Ted! Thanks Ted appreciate the help in a bad situation.
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August 2024 by Nicole Blaser
We were on a very long road trip and woke up to hear from the hotel valet we had a flat tire. The team at Best Buy Tire & Automotive Services got us in, fixed our tire and had us back on the road in about 45 minutes. They were friendly, professional and very reasonably priced! Thank you!
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June 2024 by Alex Didek
Fast and affordable
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June 2024 by Alexander Mastrocola
I live out of town. I needed a car repair stat. These guys had it done in like 2 hrs. Will definitely use if I'm in Cleveland again thanks
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April 2024 by Terry Watford
My experience there was very pleasureable just the opposite of what I experienced at Safeway which was horrible and just plain ode bad
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March 2024 by Amethyst Stone
I have gotten my tires here and have dealt with then for 6 years and haven’t had a problem UNTIL I sat there 4 hours do that they can give me an estimate of two thousand dollars !!!! Supposedly because my control arms and that it would take 14 hours !!!!! I even had them write it down . Turn out the reason my car had been shaky was when I brakes or slowdown had been my brakes the whole time !!!!! Not my control arms . So be careful always get a second third even fourth or fifth oponion if you need more than tires
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March 2024 by Rodney Speed
Always get excellent service from Best Buy Tire! I get all of my wheels done there.
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January 2024 by Aretha Johnson
I was recommended to come here for tires and the salesman that assisted me was Art I was able to drop off my truck and pick it back up within a reasonable amount of time even thou we were in a middle of a snow storm, he just kept asking me what price did I give you like 3X’s luckily I had the card with the price he quoted me cause I felt it would’ve been a different price without it and dealing with customers don’t conduct business with a mouth full of food!!!!
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December 2023 by Greg Washington
Had some work done a few weeks ago Mechanix missed a serious problem let Mike and staff know about it Mike fixed and installed a k-frame on my car no charge there a great bunch of guys there my whole family has cars fixed there thanks Big Mike and Happy Holidays to you all.
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December 2023 by Tom Leland
Newsmax on the waiting room TV.
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November 2023 by Glenn Greenawalt
I had stopped in to Best Buy Tire at the recommendation of my Fleet Supervisor..to check on tire prices for my vehicle. "Ted" was the gentleman who waited on me. He was very very knowledgeable about the tires my vehicle needed. I explained to him I was just "item shopping"..and that was not a problem. He gave me a written quote..on the back of a business card..and told me if and when I needed tires..to call him 1 or 2 business days..& he would have them ready. Not sure as of yet if I will be doing business with him..and Best Buy Tire. Thank you. Respectfully Glenn
