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March 2024 by Timothy Bennett
I have been to Axelrod twice now and I have to say that I have received the best service here then any other service related industry. Courtney has been amazing and gone above and beyond to make sure that I was taken care of. Also it is great because they keep you informed of the progress of the vehicle without even asking. And even the other staff was super friendly. HIGH RECOMMEND!!!
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March 2024 by Paul Gassman
Would highly recommend. Courtney and the team were great. My Tesla was rear ended in late January they were able to get me in sooner than anywhere else. Had the car back just a few days after dropping it off.
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March 2024 by Jakob Pfeiffer
After experiencing a collision with my Tesla I tried to take my vehicle to 3 different shops to include Tesla themselves and all of them were either unable to complete the body work or the timelines were crazy long (3 months +) for time of repair.Axelrod was able to get me in much quicker compared to other shops to repair my Tesla and they were able to accurately give me a time of repair, which they stayed true to their word.All my communication was handled by Courtney. Courtney was able to properly express the accurate timelines for each phase of the vehicle repair, and answered the many questions I had. If you have work completed here I recommend using Courtney as your point of contact.The repair itself was well done and the damage looked like it was never done.
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March 2024 by Megan Wunderle
Got into a little bender fender leaving work, thank goodness for SF insurance! Damage was to the passenger front headlight, bumper, and side panel.. in that area. It wasn't that bad in my opinion. The only agonizing part about this was waiting the 3 weeks it took to get my car in (to be expected with foreign cars, amirite?) but WOW she came back fast and clean! I received texts throughout the whole process which was super reassuring, they called for questions and clarifications, they even fought for me when my insurance company was considering a total loss! High times ahead! Once I received the Repair Completion text I was also given a courtesy call that she was finished early! The team is helpful, friendly, and informative. Paid my deductible, left with OEM parts, and my girl was rehabilitated back to the required Audi Standards- without being broke as a joke. This only took about 9 days! I never want an accident to be my fault, but they'd have my business again.
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March 2024 by Makenzie Dominick
Couldn’t be happier with the repairs on my car! Courtney and Aaron were great and super helpful throughout the process - I even got my car back sooner than they estimated. My brand new car got rear ended and I got it back looking even better than before!! I would recommend Axelrod to anyone looking for any top of collision repairs. Huge thanks to everyone on the team!
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February 2024 by Alina Szczesniak
i'm very pleased with the service that was provided for my car. They made the whole experience very easy for me.
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February 2024 by Mike Zelina
Courtney provided excellent customer service throughout the process. Always followed up when they said they would and got the repairs done on time. Would highly recommend!
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February 2024 by Deborah Klag
I want to share my experience with Axelrod Collision Center. The friendly and courteous staff helped fix my son's damaged vehicle. I was alerted frequently on the progress of the repair. When the vehicle was picked up, it looked like it rolled off the showroom floor. Thank you Axelrod, great job!
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February 2024 by Terri Zola
Rick kept me posted on the progress of my repairs. My car looks like new! They even took care of the rental car for me. Great people & great service .
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February 2024 by Char Darlington
Well I just want to say Maria is a star at customer service she was helpful In getting my car repaired and she pushed to get it repaired at the quickest possible time answer all my questions and Aaron was just great in answering all my questions and concerns once the car was dropped off he called with updates and assured me everything will be taken care of thank you axlerod for a great experience during a trying time got my car back and it is wonderful
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February 2024 by Larry Keller
Awesome experience from start to finish. Outstanding customer service! Rick Kinzel was outstanding to work with! Timeliness and communication were first class. The workmanship was flawless.
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February 2024 by Tony c
I waited 3 years to get my Rivian R1S and it is the best car I have ever owned so when my Rivian needed collision work I was concerned as this type of electric car is still relatively uncommon. Fortunately Axelrod was listed as a certified Rivian service center. Also fortunate was that Courtney and the Axelrod team worked directly with Progressive and it really did not require anything of me other than wait for the repairs to be completed. There was regular communication regarding updates and progress and most of the repair time was waiting for parts from Rivian. When the job was completed my car looked and drove exactly as before and I was totally satisfied with the Axelrod experience. I cannot say enough about Courtney and the Axelrod team for giving me peace of mind that my repair was in good hands. I would definitely recommend to anyone requiring collision work especially if you need specialized EV work.
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February 2024 by Ron Nedrich
The job was done perfectly as always. I have had work performed here 5 times now. Today the two people who assisted me were awesome. Maria was so friendly and professional at check in. I felt like I was talking to a friend. Aaron took over from there and he was very professional and friendly. He waited and had me look my car over to ensure I was happy with the work. It’s great to know that you can take your car to have it repaired with total confidence that your car will be fixed right and at a fair price.
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February 2024 by Jessica McDonald
This place is top notch! They get you in quick they take care of you and then Enterprise was there within 5 minutes to pick me up. They kept in contact with me all the time letting me know updates where they were at what was going on. They actually finished 6 days ahead of what they had planned and my car looks amazing the whole back end was smashed in the whole back is new and it looks incredible! But their service is hands down the best around Courtney was just simply amazing and such a pleasure to talk with as well as I forget her name but the beautiful lady at the front desk with the dark hair she was absolutely amazing too. You cannot ask for anything better than this place when it comes to service and having your car fixed with a lifetime guarantee! This place is amazing! Thank you all for your incredible service! I hate that the only way I'll see you again is if something bad happens, but if it does.. I will be back to see you guys!
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February 2024 by Dennis Gerlich
Had to deal with a lot of non sensical insurance issue. The folks at Axelrod assisted me in cutting thru some red tape and did a terrific job repairing.my car. Special shout out to Courtney for service above and beyond the norm.
