AutoZone Auto Parts on Kinsman Road in Cleveland, OH is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store is known for its helpful and friendly staff, who offer good customer service. However, some customers have expressed frustration with certain experiences at this location. One customer had issues with a battery purchase, where the initial battery was the wrong size and had to be exchanged at another store. They also encountered problems when trying to get the battery charged and tested, with conflicting information from different AutoZone locations. Despite the staff being "cool people," the customer felt that the "runaround" they experienced was a waste of time and got in the way of their day. On a more positive note, another customer had a great experience with an employee named Mr. Dre, who helped them with a flat tire without hesitation. The customer was very grateful for the assistance, as they were alone and unsure of what to do. Additionally, another customer praised an employee named Andre for being helpful and knowledgeable when they needed parts for their 2014 Passat. Overall, AutoZone on Kinsman Road is a reliable source for auto parts, with a staff that generally provides good customer service. However, some customers have encountered inconsistencies or frustrations with their experiences, which can be a point of improvement for the store.
